Hola!! necesito ayuda, cuando quiero editar una página me sale una pantalla gris cargando y no carga nada. que puede ser?
Hello!! I need help, when I want to edit a page I get a gray screen loading and nothing loads. What can be?
Hello,
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache (also from your browser) and try again.
If the problem persists, please provide more information as a link to your website, some screenshots.
Let me know about your results!
Thank you!
Thanks AnaMaria for answering, I have already deactivated the plugins, but the editor still does not load when I want to edit the page.
I send you the screens and the address. Greetings
Link web http://amarme.pe/
http://amarme.pe/wp-content/uploads/2021/02/Screenshot_2.jpg
http://amarme.pe/wp-content/uploads/2021/02/Screenshot_3.jpg
http://amarme.pe/wp-content/uploads/2021/02/Screenshot_1.jpg
Hello,
I just verify your website and you have an older version of the theme and the last version of WordPress.
The compatibility with WP v5.6 was provided only with Newspaper v10.3.9
You need to make an update, before please make a full backup to all files and the database, in case something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/)
Hope this helps you!
Thank you!
I have done all you stated, the wp editor still showing gray background with loading gif.
Hello @ebuka,
Make sure that all theme requirements are set as in our guide -> https://forum.tagdiv.com/requirements-for-newspaper/ in special please make sure this code is set in .htaccess => https://www.screencast.com/t/D3i2ZA7K
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/ , you need to disable the Rocket Loader.
Also, if the problem persists please check if you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you!
I had mine blocked in the htaccess file AND ALSO in the firewall rules for cloudflare.
Open Developer Tools from Chrome (CTRL+SHIFT+I)
Try to open WP Editor (here I could see a 403 error).
From there is it trial and error.
1. Remove all but the necessary settings in htaccess and make a backup.
2. Remove all firewall rules in cloudflare.
Find the culprit!
Hello Ana maria
I already purchased the Newspaper theme update, it is already updated, but when I want to edit a page I get Error 404
also I can’t activate the Multi-Purpose tagDiv
and I get this:
The plugin could not be activated because it caused a fatal error.
Fatal error: require_once (): Failed opening required ‘/home/amarme/public_html/wp-content/themes/Newspaper/includes/wp_booster/td_api.php’ (include_path = ‘.: / Opt / cpanel / ea-php74 / root / usr / share / pear ‘) in /home/amarme/public_html/wp-content/plugins/td-multi-purpose/styles/tds_api.php on line 33
I already deactivated the firewall, cleared the cache, enabled and disabled the plugins.
Please I need help!!
The page is: https://amarme.pe/
Greetings
Edgardo
Hello,
This error is the probability you have an older version of the theme and the multi-purpose plugin was included in the tagDiv Composer and is no longer required. Please check if you use the last version of WordPress with the last theme version Newspaper 10.3.9.1, also make sure that the theme update was done correctly =>https://forum.tagdiv.com/how-to-update-the-theme-2/ (before the update, make a full backup of all files, delete the files of the theme, not override).
The required plugins are: tagDiv Composer, tagDiv Cloud Library (if using Cloud Templates), tagDiv Standard Pack (if using Standard Templates, is not needed for Pro Demo), tagDiv Newsletter (for subscribe), tagDiv Social Counter (only if you use Social Counter), tagDiv Mobile Theme (is a light design version for post and is needed for new page content, this plugin is used to improve the mobile page speed, removing the fancy layout from desktop).
Also, when accessing the link to the website this is what I see => https://www.screencast.com/t/L1yVPH2Yl7G8
Thank you!
