Hi
Why is the homepage not showing on the Homepage, but its showing everywhere else on my website?
Sorry I mean mobile theme
any support would be helpful
Hi,
We will try to reply as soon as possible. Please notice the support hours displayed in the top forum banner also in the sidebar.
Also as a side note, please try to not reply in your own topic more than once, unless absolutely required. That will refresh the topic and delay our response. We always answer from oldest topics to newest.
Regarding the issue, from what I can see at the moment you do not have the mobile theme active. When activated the homepage will be the predefined mobile page
– https://forum.tagdiv.com/the-mobile-theme/
Issues with the mobile theme not working correctly are in almost all cases related to caching used and CDN maybe. We recommend the WP Super Cache
– https://forum.tagdiv.com/cache-plugin-install-and-configure/
And CDN with this configuration if possible
– https://forum.tagdiv.com/cloudflare-cdn/
Let us know.
Thanks
Hi
Well it must be enabled as some pages are loading with the mobile pages and others are not. I have also checked the mobile plugin and its activated
I disabled my caching plugin and it was still not showing the homepage as mobile
Hi,
When enabled the whole website should change, not just a few pages. That means it is not working correctly. There will be one template used for all posts, category pages, etc regardless of what is used or selected on desktop.
The mobile theme and also main theme may not work properly with the Cloudflare rocket loader I see you use. Try disabling that feature and check again.
Hi
I have forced my browsers to fetch the web page fresh and still not look
Hi,
Then it is not a browser issue, the problem is in almost all cases caused by a form of caching. Either caching plugins or CDN caching or configuration. Try to review your CDN settings, also note that maybe your hosting provides a form of caching.
The mobile theme plugin is optional, it it does not work with your current setup you could simply not use it. There will be no problem.
You are missing the point. I have turned everything off and it’s still happening
Now it is working, the mobile theme works properly
– https://www.screencast.com/t/svf0Wgyd
So the issue was caused by something that is now disabled.
Hi
Nothing has been reactivated and its back to behaving incorrectly.
any chance of some support??? I have paid for a theme that has been working fine. You have not offered once to look at the code. If if don’t get a response I will approach the market place for intervention and contact my card company regarding a chargeback. This is appalling service
Hi,
Sorry for the delay, I don’t exactly know what happened with this topic it seems to have been overlooked. Sure we can take a look, but I must say the website is displaying the mobile theme
– https://www.screencast.com/t/KMellK6n38
– https://www.screencast.com/t/LaEBpmCK
– https://www.screencast.com/t/kjXy6KtxG
I checked a few posts, category pages and the homepage with the browser emulator and also an Android phone. Are you still not seeing the mobile theme on your end? What device are you testing with?
Hi
I resolved it myself, one of the things that was not suggested is that the plugin may have been out of date and it was. I was not aware you needed to manually update the ship plugs.
Once I uninstalled the mobile plugin and reinstalled, it now works fine
Hi,
Indeed, somehow I forgot to mention that, sorry for this. Currently only the tagDiv composer and social counter are updated automatically when the theme is updated, all others have to be updated manually. We introduced a notice in latest theme versions as a reminder.
However glad the problem is solved
Thanks
