Hi,
I have checked your site and saw the random mobile theme issue. Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Also if you use other caching plugins than wp super cache please remove them and only use these settings for optimal compatibility: https://forum.tagdiv.com/cache-plugin-install-and-configure/
If you use cloudflare please disable the rocket loader option and use these settings: https://forum.tagdiv.com/cloudflare-cdn/
Let us know if you still have trouble with this.
Thanks
Hello Sanalsantiye,
I have checked your source page and I saw that you still have some untested plugins in active mode. Please try to disable all of them, leave just Visual Composer and Mobile Theme plugin to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins. After this, if your problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect your setup page. Also, please provide the link of this topic so we can easily identify you.
Thanks for your understanding!
Hi Catalin,
I have same problem after upgrade new wordpress. But only if user access from chrome browser. Please check https://telset.id
Thanks
Hamzah
Hello Hamzah,
I have check your website on mobile mode and I did not saw any problem with your mobile theme. Where is the problem? Please provide more details about this so I will be able to provide a more accurate response.
Thanks for your message!
Goodmorining,
i have the same problem.
On the mobile version i haven’t anything of my content and page.
Please help me! It’s very important!
Hello alturas,
First of all, please ensure that you are using the latest version of the theme and then please ensure that you have right installed the mobile theme according to our documentation here -> https://forum.tagdiv.com/the-mobile-theme/ Also, if you are using some untested plugins, please try to disable all of them, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins.
Hope this helps and let us know how it goes!
If you need more assistance in this regard, please provide your website URL so we can further inspect it.
Thanks.
Hi,
thankyou, i’m sure that i’ve the latest version and i’ve installed correctly the mobile version.
Please could you check my website and tell me which plugin could create the problem or what is the problem.
My website is http://ppp.alturas.it/
Many thanks
this same problem me too. Please good control.. Thanks
Hello Catalin,
Theres no problem when visitor access homepage, but when they click to post, it look like regular mobile version.
Especially when the access with chrome browser.
Thanks
Hamzah
Hello all,
After several investigations in this regard have concluded that this type of issue come from WP Super cache which is not fully compatible with WordPress 4.6 and that’s why this problem occur. We hope that WP Super cache plugin will be updated it as soon as possible and that problem will be fixed. Notice that this issue appears and on Mobile Theme from Jetpack when the caching plugin is active.
Please notice that we have reported this issue to Jetpack and we are waiting for an update from them. Until that, you should use our workaround posted here -> https://github.com/Automattic/wp-super-cache/issues/132
Thanks for your understanding!
Hi Catalin,
thank you.
Now i have another problem. A big one.
When i try to change something from the theme panel (as header option, insert logo, footer settings, …)
the theme does NOT respond to my action.
I remember that my website is ppp.alturas.it
Could you please help me?
Thank you
This working:
wp-super-cache/wp-cache-phase1.php
find:
if ( function_exists( "apply_filters" ) ) {
replace:
if ( function_exists( "apply_filters" ) && has_filter( 'supercache_filename_str' )) {
who still have this problem like me?
Hello Sanalsantiye,
If you still have some problems with mobile theme plugin, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Also, provide the link of this topic so we can easily identify you.
Thanks for the message!
