When I view a post in preview, it shows the mobile version instead of the desktop version.
This started happening after my last update.
Please advise.
Hi,
This problem is usually from the cache plugin that doesn’t recognize that there are two themes, one for desktop and one for mobile version (mobile theme plugin).
If you are using the mobile theme plugin, please make sure that you are using a cache that can different the mobile version from desktop version, a tested cache plugin is WP Super cache, here is a guide with the settings that need to be made for this plugin -> https://forum.tagdiv.com/cache-plugin-install-and-configure/
Hope this will help you!
Thank you!
I need another solution. I can’t install WP Super Cache. WP Engine doesn’t allow that plugin.
Hi,
Unfortunately, for the mobile theme plugin this is the only plugin that I know it is working correctly and is displaying the right version, I am sure that there are others too, unfortunately I do not know them, sorry!
Most of users use the Autoptimize plugin or others, but are use for the responsive version (they do not use the mobile theme plugin), if you want you can try this, here are some more guides for optimization without mobile theme plugin:
-> https://forum.tagdiv.com/topic/optimize-script-to-improve-site-speed/
-> https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
–> https://forum.tagdiv.com/topic/a-few-tips-for-newspaper-x-speed-high-cpu-usage-issues/
Hope this will help you!
Let me know the results!
Can I give you guest access to my site so you can look at the issue and fix it? I do not have any caching plugins that would be causing this. The issue started right after I updated the theme.
Please advise. This is causing an issue with viewing the posts before they go live.
You can see in this video that when I choose to view the article post in “Preview” the template that it displays in is the wrong template. When I publish the article it looks fine.
https://www.loom.com/share/719906e7faa84bd390b5d8a474eb6909
Please advise how to fix this.
Hi,
I just try this on my install and for me is working. What I can suggest is to try only with theme plugin to see if the problem persists. Another thing that it can help is to disable and delete tagDiv Composer then re-install it from Newspaper plugin.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.
Thank you!
Hello, Calin,
I just sent you login credentials to fix the issue.
Let me know when you are able to look at it.
Shane
To see the issue, the post needs to be a new one that is not published yet.
If you need to, create a fake post to see the issue.
