Hello,
I have a problem with the Social Counter on Facebook count.
I have installed the latest social plugin version, the one that successfully gets the Access Token from Facebook, but i still get 0 fans .
[IMG]http://i64.tinypic.com/2d7ugck.png[/IMG]
I have also checked in /wp-content/plugins/td-social-counter/shortcode/td_block_social_counter.php for $atts variable and it doesn’t come up with the access_token parameter.
Thank you!
Have a nice day.
Hi,
You can use this guide to check if the social counter has been configured properly
– https://forum.tagdiv.com/tagdiv-social-counter-tutorial/
Try clearing any caching installed and check again. Please note that there could be some delay for the data to refresh, so it would be best to try and wait for a little more time after setting it up. Also your Facebook profile page must be public in order for the social counter to work as intended.
If it’s still not working, please provide a link to your website so we can take a look.
Thanks
Have a nice day too!
Hello, i tried clearing all browser cache, incognito or other browser, without success.
Also, i waited for about 24 hours to refresh it. The FB page is public.
Is there any other way how to clear cache or maybe it’s a problem with the API configuration on Facebook or with the module?
The website is: http://legal.devsck.ro/ it’s on stage for now.
Thank you.
Have a nice day!
Also if i access the link https://graph.facebook.com/v2.0/LegalMarketingRomania?access_token=mytoken&fields=fan_count i get
{
“fan_count”: 4052,
“id”: “554058198001346”
}
So it’s no problem with the page or with the FB API i think .
Hi,
There doesn’t seem to be any problems accessing your profile page, or errors present on the website. Usually this kind of issue is resolved by clearing the cache installed, or in some cases the server cache if it is the case. You could try and update the theme to the latest version, as well as all the plugins provided in the theme package (especially Visual composer and the social counter) then check to see if the problem is resolved.
Please let us know how it goes.
Thanks
Hi there,
Does the theme have a cacheing system, if so how can i clear it ? I say this beause i see some caching variables in td_social_api.php
private static $caching_time = 10800;
if (td_remote_cache::is_expired(__CLASS__, $service_cache_key) === true ) {
Is there any way i could clear it?
Also, is there any problem if i activate the theme on a stage domain, and after move it to the live domain?
Thank you!
Have a nice day!
Hi,
Please try to do a clean install of the theme. Download the latest theme version form Envato and follow this guide to install it via ftp – https://forum.tagdiv.com/install-via-ftp/
Then deactivate and delete the old version of Visual composer and social counter, and install the new ones from the theme package – https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Then configure the social counter again and it should work properly for you.
If you still have problems, you can send us an email at contact@tagdiv.com and provide admin login information so we can take a look.
You can activate the theme on a sub-domain for testing purposes and then activate in on the live site. You can use the reset key option available in the theme system status
– https://www.screencast.com/t/glF1JYXOcVRS
Thanks for your understanding!
Hi there,
I already customized the theme. How can i keep all the changes if i install the clean theme?
Thank you!
Have a nice day!
Hi,
That depends on how you have made these customization. If you made them directly to the theme files, you will lose them unfortunately, unless you take note of them and make them again after the update. Modifications made through a child theme will not be lost. If you have custom code in the theme panel, you can save that and enter it after the update process. Here is a guide to help you with the update
– https://forum.tagdiv.com/how-to-update-the-theme-2/
You can always make a backup for the website, just to be on the safe side.
I do not know what could be causing this issue, if you ruled out any plugin conflicts or caching issues. Disregarding the token issue from the previous version of the social counter plugin, there have not been any other problems with the plugin. Try removing the social counter from the page structure and add it again and configure it, to see if this has any effect.
Please let us know how it goes.
Thanks
