Hello,
I could not able to access cloud templates (Header template), and facing this issue.
Can you please help me to fix this issue?
https://drive.google.com/file/d/1QII0JudY8TXw000GNRbp8Cwc_K-xhV62/view?usp=sharing
Hello @tekedia !
Make sure that all the settings are like in our requirements, please follow the guide carefully: https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
More documentation about the cloud templates is here:
– https://forum.tagdiv.com/cloud-library-templates/
– https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/
– https://forum.tagdiv.com/cloud-library-category-templates/
Thank you!
I have tried everything and also updated the theme with the latest version but it does not work for me.
I still can’t access the cloud templates.
Hello @tekedia !
Contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
We will take a look and try to help you asap.
Thank you!
I have sent an email to the above email address. Please check it and help me to fix this issue ASAP.
Hello,
I have fixed this issue by disabling the Slides plugin.
Thank you!
the page layout breaks so Is your team working on this? Just to confirm.
I am getting this error on all pages. What should I do? Can you please check this?
https://drive.google.com/file/d/1QGspYqNhTlbuQW7of3LJ28REJpnNv0Qq/view?usp=sharing
Hello,
I have restored the old backup and the cloud templates work fine now. This issue occurred because of a theme upgrade from 12.6 to 12.6.1. You can check it with the login details.
Before updating the theme –
– Page design layout showing properly- All Cloud Templates Accessible
Break the design layout – After updating the theme
– Page and Post ( Cloud templates are not used for this )
Can you let me know the solution that I need to apply for this If I update the theme?
