Tag Div Social Counter is not Working

Hi,

Please post a link to the website where the counter is placed so we can inspect it. We provide support by forum and email, we try to reply in all topics and emails as soon as possible.

Thanks

Hi,

The website uses an older theme version, some socials will not work in these circumstances. For example there have been modifications made by Facebook, Instagram, Twitter on their side quite a while back, we had to make modifications in the theme to keep the same functionality for the social counter.

You should consider to update the theme in order for the social counter to work properly. Here is an update guide – https://forum.tagdiv.com/how-to-update-the-theme-2/

Thanks

Hi,

Seems the social counter plugin is disabled – http://prntscr.com/mv393b Try to activate it, then edit the page where the counter is placed, remove the social counter then place it again and configure it.

If you cannot activate the social counter plugin, it may mean that it is not updated to the latest version, in this case there should be an update button for it here
– http://prntscr.com/mv3a3m
After you update it activate it. Let ms know.

Thanks

Hi,

The first and most important step would be to carefully read the theme requirements guide, there will be various issues if these are not met
– https://forum.tagdiv.com/requirements-for-newspaper/

Also this topic containing the most common cause for composer problems
– https://forum.tagdiv.com/tagdiv-composer-not-working/

If the problem remains, we could take a look. Send us an email at contact@tagdiv.com and provide admin login, also cPanel if possible. Include a link to this topic in the email. Let us know.

Thanks