Dear Support,
I have been using the Newspaper Theme for multiple websites now and for a time now TagDiv composer barely loads after multiple times or even none for days.
When I click to launch it a grey/black/dark orange background pops up with absolutely nothing on it. When I press F12 it shows this problem code:
post.php:1 Failed to load resource: net::ERR_CONNECTION_CLOSED
I have looked up and thought and found some possible solutions but none helped. Here is what I have tried:
Pasting this into Htaccess:
<IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>
Increasing input vars and memory to advised levels.
Sadly these didn’t work. I asked my server side support and they told me to reach out to you for further help as they don’t see any issues on the server side.
Thank you in advance!
Hello!
We have a guide with some tips on why our Composer is not working properly; please check it here: https://forum.tagdiv.com/tagdiv-composer-not-working/.
Examine some other potential interfering factors: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Check all these requirements for the theme: https://forum.tagdiv.com/requirements-for-newspaper/
Let me know the results!
Thank you!
Hello Bettina,
I have tried many of these possible solutions, but I could not find a solution unfortunately.
What should I do now?
Thank you!
Hello!
We need to investigate this issue.
Contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
– provide more details(screenshots/video) about the issue
Thank you!
