Hi,
for past few days, am getting difficulty in editing my site as front end visual editor is not working properly. Majority of attempts to make changes are not successfully implemented, and unable to access many of its features while using TD Composer.
None of these errors as mentioned in this documentation page seem applicable https://forum.tagdiv.com/tagdiv-composer-not-working/ .
Can you suggest what and where can be issue here?
Thanks
Geet
Admin
rashtrajyoti.in
geetrana969@gmail.com
Hi,
Please check if you use the last version WordPress 5.6 with a last theme version Newspaper 10.3.9.1 and check to see if the problem persists.
If you need to make an update, before please make a full backup to all files and the database, in case something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/
Let me know about your results.
Thank you!
Hi,
Both WordPress and Newspaper are already up to date with latest versions.
Kindly suggest.
Thanks
Geet
Theme User, Site Admin,
Team S Sanjeev
Hi,
What problems are you facing now?
Please provide a link to your website and screenshots, this can make me understand better the issue.
Thank you!
Hi,
Website is working fine at https://rashtrajyoti.in
But TD composer is not working properly. About 9 out of 10 times there’s an issue while editing.
Need to refresh page mutliple times while editing, and still it doesn’t respond to changes made/ or in many cases it doesn’t reveal the feature of TD composer previously available.
Some screenshots while recent attempts at editing header template for the site https://photos.app.goo.gl/RKuUnxQ5D571VyLG9
Thanks
Geet
Theme User, Site Admin,
Team S Sanjeev
Description of issue in screenshots:
While choosing border color, it’s not allowing any colors to choose from/ nor any column to input color code. Both are normally available.
While applying strecth row option, it doesn’t reflect.
Etc.
Thanks
Geet
Acount Admin
Hi,
Website is working fine at https://rashtrajyoti.in
Also, the wordpress is of updated version 5.6 with a last theme version Newspaper 10.3.9.1
But TD composer is not working properly. There’s an issue while editing.
so, I deleted the tagdiv composer plugin in wordpress and reinstalled it.
I also tried to update it but it still shows that my tagdiv composer is outdated. Here are the images
“https://photos.app.goo.gl/HUm3wPpRFVQhZZHb8”
Hello,
I saw that an error occurred while trying to install the plugins, please try to update manually => https://www.screencast.com/t/6uyEB9IuM -> https://forum.tagdiv.com/newspaper-how-to-update-a-plugin/
Also, try to deactivate ALL plugins except tagDiv ones, too if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If the problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you for your understanding!
Dear tagDiv Team,
Our Website is https://rashtrajyoti.in. The wordpress is of updated version 5.6 with a last theme version Newspaper 10.3.9.1. Recently we set up a woocommerce store on the same website with same newspaper theme. And we noticed that we had to install a plugin for every small thing that was required to set up this store and still it doesn’t function smoothly. Eg: I added a sidebar on rashtrajyoti.in/store(in draft right now) but after every small change in wp-admin or installation of a plugin the sidebar disappears from the store. We are facing more such issues.
Also tagDiv composer is not working properly. The new version of tdcomposer is not getting updated. We contacted you for the same issue before and we are yet to do implement the provided solution of manual updation.
I want to know if the theme is the problem in the store setup functionality or its the tdcomposer issue here?
Requesting you to kindly help me out on priority as the store is going to be LIVE asap. Can be available for Team Viewer Support too. Thanks.
Awaiting for your active and earliest response,
Neelam,
Theme User, Site Admin,
Team Sanjeev.
Hi,
Unfortunately, we can only provide support on the forum and email. Woocommerce is tested with our theme but we would like to know more details about the other plugins to set up the store.
Also, we will like to investigate the problems that you have with the theme plugins in special with tagDiv Composer. If you agree please make a full backup and contact us at contact@tagdiv.com, provide wp-admin and credentials, also a link to this topic in order to identify you.
Thank you for your understanding!
