Hello
The Newspaper theme panel isn’t working. I’m on WP 4.3.1 and Newspaper theme panel version 6.4.
It’s just got links listed on the left but they’re not active – when I click on them nothing happens. All images in the theme panel are missing.
I’m trying to switch off plugins to see if any of them are conflicting, but no joy so far.
Any ideas on how to fix?
Thanks
Rob
Might be issues with YOAST – major bugs since v3 launched last week — two more fixes today!
Thanks Chris. Just deleted that. Still not working!
Oh, and there’s something else I’ve noticed: the visual editor isn’t working – I have to use the text one. I suspect it’s all connected.
Hello,
Please try to disable all your plugins, clear your cache and purge CDN if you use it. If the problem is still there another thing you can try is check the system status parameters and try to get the in the ‘green’ zone: http://screencast.com/t/bpnfaltKJ You can use this tutorial to do it: https://forum.tagdiv.com/system-status-parameters-guide/
If everything else fails you can do an update to the latest version (6.6) and make sure you make a back-up first:
https://forum.tagdiv.com/how-to-update-the-theme-2/ – https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Thank you!
Thanks Bogdan.
I’ve tried all that (except I can’t check the system status) and I’m still having problems. This is what it looks like on the Newspaper panel from here:
Plugins tab:http://screencast.com/t/wi8uXFJt8ahG
System Status tab:http://screencast.com/t/8ZG0C2s9m
Theme panel tab: http://screencast.com/t/HktPR8bKjxo
I’m trying to activate Visual Composer from the plugins tab and I don’t think it’s working. Is that the problem? If so, how do I activate Visual Composer – is there an alternative way?
Thank you!
Rob
BTW, I’m using the Newspaper child theme – I don’t know if that has any bearing on this…
Hello,
Please switch to the default theme (select the newspaper theme not the child theme) and see if the problem is still there. If it is, please try to do a fresh install via ftp: https://forum.tagdiv.com/install-via-ftp/
If the child theme was not updated it could cause issues as some parts of the code were changed in the current version of the theme. The child theme should be updated as well.
Let us know how it goes.
Thank you!
Hello Bogdan
I did all that and it was still not working. I just switched browser from Firefox to Chrome and it’s all working fine! I wonder what the problem is with Firefox…
Thanks for your help
Hello,
Please send an email at contact@tagdiv.com and provide wp-admin so we can take a look. Please also include a link to this topic so we know who you are and what the problem is.
Thank you!
