Hello guys,
I’ve tried to update theme from v. 7.4 directly to 8.7.5.I had few issues:
– homepage it just loaded the header with logo and menu, and blank in rest
– On single pages just the menu,title and the featured image ( no sidebar loaded )
– on category page it was ok,everything was fine,even the sidebar loaded.
– asked to register again, but registration was not possible with the username on this forum ( user already exist ) so i used another email
I’ve tried deactivating all the plugins,etc..No succes so i rolled back to 7.4.
The question is how would you recommend to update to latest version in my case.(still using js_composer).
Thanks,
Claudiu
Hi,
For such an old version you most likely used Visual composer. Please deactivate the tagDiv composer after you update, this will be activated automatically when the theme is updated or installed (since it’s introduction in 8.0).
When both are active there could be layout problems.
Also it is important to check the available resources in the system status panel
– https://forum.tagdiv.com/requirements-for-newspaper/
Update by FTP, this is the most reliable method
– https://forum.tagdiv.com/how-to-update-the-theme-2/
If you have code in the theme panel, or you use a child theme, deactivate them because the code could be outdated. After the update do not make any modifications to the theme files. Clear caching, clear CDN if used, clear your browser cache as well.
You can use the manual activation if asked again
– https://www.screencast.com/t/NXhtb0Vtn
Thanks
I’ve tried last night to deactivate tagdiv composer.Whitout success.
I have some custom html (but just some code from facebook apps and trafic.ro tracking,i don’t think that those affect the webpage) in admin area
Also i have some adsens adsense ads and other banners in theme panel/Ads.Maybe i should try deactivate them?
It was realy weird.I’ve made other updates from 6.x to 7.x without issues.The theme requirements are all green,in the status page.
Try as many things as you can, temporarily remove all codes, at least we can rule that out. Try to re-install the theme again by FTP, maybe something happened during the update
– https://forum.tagdiv.com/install-via-ftp/
If nothing works, we could also take a look. Send us an email at contact@tagdiv.com and provide admin access, FTP and cPanel as well if possible. Include a link to this topic in the email. Let us know.
