In Tagdiv composer, the “title with text” and “column title blocks” (which allow shortcode) has an issue. When clicking “Edit Content”, the popup never loads.
https://photos.app.goo.gl/WanGYbWzSS9CZSwNA
Tried on Chrome, Edge, and Opera. Had this issue for months now.
Hi,
Please make sure you have the latest version of the theme, 11.5.1
Please check if this code is missing from your .htaccess: https://www.screencast.com/t/iN0R93dD3p from our requirements https://forum.tagdiv.com/requirements-for-newspaper/ this requirement is not displayed in System Status.
Usually, after you set the code in .htaccess the WP editor works well.
Also, please check this guide about deny code https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
Please do a test using only tagDiv plugins and try to open the WP Editor.
Please check the console if you have any errors when you try to open the wp editor, maybe is possible to be from the firewall or security module which blocks the admin-ajax.php request, which usually displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/, you need to disable the Rocket Loader.
Thank you!
Turns out it was the Siteground Security plugin, specifically the setting ‘Lock and Protect System Folders’
Disabling that setting fixed it.
Hello,
I’m glad you resolve the issue.
Have a great day!
