Hello,

Sorry but the lighbox cannot be disabled for specific templates in our theme. If removed from one place it will affect all the others. Sorry but there is no simple solution to remove the modal image from the galleries.

Thanks

Hello,

The video comes with an iframe from facebook width a fixed width and height but the video is not big enough to fill the space. It behaves the same way on our end but unfortunately there is nothing to be done from the theme side. Facebook provides the iframe in the embed code.
The iframe code cannot be changed from the theme side. Sorry for the incconvenience but some facebook videos create such problems as it has no proper embed properties except their embed options which require you to actually add the html to the page. https://www.screencast.com/t/XF96U172mhR but the theme featured video field will not accept html, sorry.

Thank you!

Hello,

I have inspected your site but could not see any page content message as you mention above.
https://www.screencast.com/t/aDFXMtfKieO
Please let us know if yu still encounter the problem

Thank you!

Please provide a link to your site pointing at the issue in question so we can inspect it.
Thank you!

Hello,

Please check the excerpts section for module 17: https://www.screencast.com/t/8o9HaZGt
You can check this guide to see which module is used in which block: https://forum.tagdiv.com/theme-blocks-modules/

Thank you!

Hello,

Yes, if you specify the post id’s, only those id’s will show no matter the sorting option.
You cannot show other posts in a random sorting option if you already specified the exact 3 posts to show in the block. Please do not use the post id filter unless you want to show those exact posts and nothing else.

Thank you!

The custom link has nothing to do with any page. It is part of the wordpress settings. It is a simple menu item where you can add any at all link you want. it can be any site, page, or anything at all. Whatever you type in will be the link for the menu item. Please use this guide: https://codex.wordpress.org/WordPress_Menu_User_Guide
The option is added by wordpress, not the theme

Thank you!

The menu going on 2 lines is normal if you have many menu items.
You can try to use this code to make the menu dull width on ipads though:

.td-header-style-10 #td-header-menu{
width: 100%!important;
}

Ad the code in the same advanced css field of the theme panel.

Thank you!

Hello,

This could be a memory allocation issue. Please try to increase the system status parameters according to this guide: https://forum.tagdiv.com/system-status-parameters-guide/
Plugins can also affect the proper functionality of the builder so please try to disable all other plugins except visual composer and clear all caching.

Thanks

Hello,

This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hi,

Sorry but the new full grids to not yet have typography settings in the theme panel. It is on our to do list and we will add them in future theme updates.
Until then you can use this css to change the font size:

Big thumbs:
.td_block_big_grid_fl_7 .td_module_mx23 .entry-title{
font-size:24px;
}

Small thumbs:
.td_block_big_grid_fl_7 .td_module_mx24 .entry-title{
font-size:16px;
}

Thanks.

Hello,

This should not be the case. Please switch to a wp default theme and test the links again. Our theme does not convert any templates of WordPress.

Thank you!

Hello,

If you want to remove the mobile menu completely, you can do it from here:
https://www.screencast.com/t/xs0A0VGNO

Thanks

Sorry but you will have to hire a freelancer if you need any further help with customization. We do not have a customization department and time doe snot allow us to tackle custom work.

Thank you for your understanding.

Hello,

Since the read more button is a custom implementation (as it’s not part of block 11 by default) you should check the css for the custom element. It is not a theme issue. It is a custom element and not part of the original theme code.
You can however much more easily switch to block 12 which already has a read more element to it: https://demo.tagdiv.com/newspaper/block-12/
If you do not want to switch the block, you cna try the alternatove to hide the read more button in ipads.
You can try this code:

.ebl-readmore{
display:none
}

You can add the code in the theme panel->custom code->advanced css and place it in the ipad portrait section

Thank you!

Hi,

In order to remove more from author you can use 2 methods:
The css method:

.td_block_related_posts .td-related-right {
display:none;
}

You can add the code in the theme panel-> custom css box.

Or you can edit the theme files: comment out or delete this part: http://screencast.com/t/Okmq7lxTDzGd

Thank you!

Hello Nick,

You can achieve that very simple through the wordpress menus section.
You will need to use a custom link menu item like so: https://www.screencast.com/t/VTUKZCaO

Thank you!

Hello,

For the moment in the case where a user has multiple purchases and already has an account, you can use the manual activation: https://www.screencast.com/t/7zWVqVdUZ2xd

Thank you!

Hello,

Please recheck this file in order to remove the theme name: https://www.screencast.com/t/f2MQrMyHR

Thank you!

Hello,

Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also restore the modifications you made to the theme and test it under the default settings.
Please do not use both page builders at the same time as that can cause issues. Please do not use visual composer on posts as well. Visual composer only works on pages.

Thank you!

Hello,
Please use this guide: https://forum.tagdiv.com/how-to-use-visual-composer/
Thank you!

Hello,

Sorry but there is no simple css that can make this modification. Only phones receive the mobile phone view or the mobile theme plugin. Tablets receive the desktop version. Our theme does not provide any options to change this behavior. It can only be made with customization. Unfortunately there is no simple way of ding it. You will have to hire a freelancer to help out with this customization.

Thank you!

Hi,

If you want to add more custom ad spots, you will have to edit the
td_config.php
file
– https://www.screencast.com/t/qW11XA2B
And register your new custom ad code in two places, like this
– http://screencast.com/t/drqt26uCI
Please be careful when implementing the new ad in the respective file, and use proper code syntax. Look at the other already defined custom ads and create the new one.

Thanks

Hello,

Please provide a link to your site so we can inspect it.

Thank you!

Hello,

Sorry but the theme version is not available anymore. We can provide it via email if you make a request at contact@tagdiv.com and provide an envato purchase code.

Thank you!