Hello,

Indeed sometimes the mobile friendly test tool cannot detect the stylesheet. As you can see in the small thumbnail, the theme style is not grabbed properly. Try the test again after a bit of time as it seems intermittent.

Thank you!

Hello,

Sorry but we do not recommend altering the date type as you will break the theme functionality. Only use the default WordPress date types: https://codex.wordpress.org/Formatting_Date_and_Time
We have not tested any plugins in this regard.

Thank you!

Hello,

In order to use a members area you can use the buddypress plugin which was tested for this purpose and works fine with our theme.

Thank you!

Hello,

You will have to use the theme activation system. Try the manual activation like so:
https://www.screencast.com/t/y9OSLcsc

Thanks

Hi,

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation so we can identify you.

Thank you!

hello,

Thank you @savvyinvestor

@videomaker please read this article: https://tagdiv.com/updating-the-core-of-tagdiv-themes/

Thanks.

Hello,

If you need to disable the author for seo reasons, please simply use the seo yoast plugin which fixes this with the click of a button.
The alternative is editing the theme code and you will need coding skills.

Thank you!

Hello,

Sorry but the view count does not have an option to be disabled for individual posts. However you can use the cloud library plugin and simply create or import a post template without a post view count and apply it as a post style for the articles where you do not need a post count: https://tagdiv.com/customize-articles-with-single-post-templates/

Thank you!

Hello,

If you implemented your modification through the child theme, then please note it will no longer work as mentioned here: https://tagdiv.com/updating-the-core-of-tagdiv-themes/.
Please use the header builder instead: https://tagdiv.com/newspaper-theme-customize-the-header-manager/

Thank you!

Hello,

It seems you have not installed the tagdiv composer page builder. Please install the tagdiv composer and the errors will be gone.

Thank you!

Hello,

You can use the cloud library plugin to create custom post templates where you can place an ad box in the location you need to show your ads.
Please read these guides:
https://tagdiv.com/customize-articles-with-single-post-templates/
https://tagdiv.com/ad-box-newspaper-theme/

Thank you!

Hello,
We are sorry you experience problems with our theme. Please contact us via email at contact@tagdiv.com and provide wp-admin so we can login and investigate why this happens.
Also if you want to choose another theme, you can request a refund here: https://themeforest.net/refund_requests/new

Thank you!

Hello,

Please remove the td api plugin from your plugins as it is no longer supported in the new version.

Thank you!

Hi,
It is certainly possible as it can interfere with the affiliate link if it ads nofollow to it. We have not tested that particular plugin so we recommend removing it and testing to see if the links are recognized properly without the plugin. It could be a conflict between the thee and this plugin. Did the links work before using that particular plugin? The tagdiv cloud library and tagdiv composer plugins are required plugins for the proper functionality of the theme tarting with version 9.7

Thank you!

Hello,

The new update moved the theme files and folder structure so you must delete the old version of your theme before updating the new version Overwriting the old theme with the latest version will cause the theme to break as you will have duplicates in the theme files.
Please delete the entire Newspaper theme folder from your install and install it again.

Thank you!

Hello,

In such cases you need to make sure you clean your install of any at all version of the newspaper theme. Access your site using the file manager on your host or via ftp and delete any at all newspaper theme that is present in your wp-content/themes folder
Then upload the new theme version via WordPress. Make sure you update the plugins as well after you install the new theme version.

Thank you!

Hello,

Please update to version 9.7.1 and test without any third party plugins. I have just tested this on our installs and there is no issue with the mega menu on safari.

Thank you!

Hi,

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation so we can identify you.

Thank you!

Hello,

If you use the mobile theme, no cloud library template or page where you used a page builder will work. Please read this guide to learn about the mobile theme functionality: https://tagdiv.com/mobile-theme-automatic-optimization-for-mobile-newspaper-theme/

Thank you!

Hello,

Sorry for the inconvenience but at the moment there is no rollback option. I will add this to our list for future updates and hopefully in the future we can provide such an option.
As for a roll back, please read this sticky article as we have added the previous version there just for such cases: https://forum.tagdiv.com/topic/important-new-update-newspaper-9-7/

Thank you!

Hello,

The featured image shows on the front end on most post styles. You already have the image in your content so if you do no want the featured image shown on your posts, please use post style 5: https://www.screencast.com/t/TMKryZaKGjSN

Thank you!

Hello,

Categories that do not have posts to show will not show up in the mega menu until they do.
Please ad posts to that category so it has posts to show.

Thank you!

Hello,

Please provide more details to what exact header section you are changing. Provide a link to your site an a screenshot of how you are changing the header section.

Thank you!

Hello,

The latest articles section is controlled by the page template. Please read this guide: https://forum.tagdiv.com/page-templates-2/
That area is not editable in the composer. Use the post loop settings

Thank you!

Hello,

I see you already updated to the latest version and I do not see any “messed up” content. I think you forgot initially to update the theme plugins as well. This is a very important step after each update.
Let us know if you still face issues with the new update.

Thank you!