We are so sorry for the inconvenience. It is an unforeseen issue regarding the theme license key verification. We are doing our best to fix the issue.

Hi,

In order to make a change happen on all posts at the same time, the best option would be to use a cloud library template that is applied to all posts. Please use this guide to create a template for your posts and place the sidebar ad inside that template:
https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/

Thank you!

Hi,

Unfortunately, it is a situation we are facing that is causing a miscommunication between the theme license keys and the Envato API. Please use the solution posted here: https://forum.tagdiv.com/topic/solution-license-key-is-not-registered/

We are so sorry for the inconvenience.

We are so sorry for the inconvenience caused. Please use the solution posted here:
https://forum.tagdiv.com/topic/solution-license-key-is-not-registered/

Hi,
It is important that you clear your cache after resetting the theme panel. Please use this topic and follow each of the 3 steps in order. https://forum.tagdiv.com/topic/solution-license-key-is-not-registered/
We are sorry for the inconvenience caused. We are doing our best to get a hold of the situation.

Hello,

This will depend on the type of slider you are using. Can you please provide more details into what slider you are using so we can offer a proper image size that can match the layout?

Thank you!

@everyone
We are very sorry for the inconvenience.

The Newspaper theme verifies your license key with the Envato API. If you already have a license activated on your website yet the website displays the notice LICENSE KEY IS NOT REGISTERED please follow the steps below:

1. First please make sure the theme is activated with the license key from your Envato Themeforest account https://tagdiv.com/how-to-activate-the-newspaper-theme/
2. If the theme was activated, please reset the theme activation from the Theme Panel – > System Status https://i.imgur.com/7Ktmd1e.png and clear the cache.
3. If there is a problem or the issue remains, please send us an email at contact@tagdiv.com and we will provide a solution.

The “LICENSE KEY IS NOT REGISTERED” notice on your website is due to a possible communication error with Envato API. We are sorry if this caused you any inconvenience and we are doing the best in our power to overcome this issue.

Thank you for understanding.

Hello,

Usually, this happens with cache plugins. If the cache plugin does not have mobile support then the mobile theme version can be delivered instead. The solution would be to use the recommended WP Super Cache plugin instead and activate these settings (especially the mobile device support): https://forum.tagdiv.com/cache-plugin-install-and-configure/
If the issue is still present you can try deactivating all non-theme plugins and check again in order to rule out a plugin conflict.

I hope this helps

replied here: https://forum.tagdiv.com/topic/wordfence-warns-of-newspapersearch-php-2/

Hi,

That code is not the default code for the search.php file. We do not recognize that code.
You should follow this guide to clean your WordPress and theme of malware:
https://www.wordfence.com/docs/how-to-clean-a-hacked-wordpress-site-using-wordfence/
Also, you need to make a backup of any code changes if you have any and delete the theme and theme plugins. Install a fresh copy of the Newspaper theme and theme plugins to ensure no malware code is present in the theme files.

I hope this helps.

We wish you the best of luck on your project!

Hi,

Do you maybe have another page builder activated? like WPBakery page builder for instance. This seems like a plugin conflict and we have seen such issues before when other page builders were active on the website. Please try to deactivate your non tagDiv plugins briefly to see if the issue is caused by a plugin and if it’s gone then you need to find the culprit. A page builder is a prime suspect here but it could be other plugins or custom code in your child theme as well.

I hope this helps.

@jabustillo Please accept our apologies regarding the situation created. We never intended to create such an issue for our users. It is a miscommunication between our system and the Envato API that caused it. This is why you can never trust an automated process and this is an exact reason why we are against any type of automatic update be it for the theme, WordPress, or plugins.

Thank you @RefleqtMedia for your calm handling of the situation. 🙂

Hello,

Usually the “Invalid reply from server endpoint error” is caused by insufficient WP_Memory_limit, in config is WP_MEMORY_LIMIT not PHP Memory Limit if you’ll set it to 256M, and is still not working, please check the rest of the settings from our guide -> https://forum.tagdiv.com/requirements-for-newspaper/ and please increase all requirements that are lower, and follow all steps. Also please make sure there is no HTTPS issue in the system status screen of the theme panel.
The theme activation can also cause this to happen so please try to reset the theme activation and then activate it again using your envato purchase code https://tagdiv.com/how-to-activate-the-newspaper-theme/

Thank you!

Hi,

We are very sorry for the trouble caused and we are doing everything in our power to get a hold of the situation. If you are facing this issue currently, please use the following method to unlock the site:

1. Reset the theme activation from the theme panel: https://imgur.com/7Ktmd1e

2. Clear your cache from your cache plugin, host or CDN depending on the situation.

3. Activate the theme again using the theme activation guide: https://forum.tagdiv.com/newspaper-6-how-to-activate-the-theme/

We apologize for the inconvenience.

Hi,

We are very sorry for the trouble caused and we are doing everything in our power to get a hold of the situation. If you are facing this issue currently, please use the following method to unlock the site:

1. reset activation from the theme panel: https://imgur.com/7Ktmd1e

2. clear your cache from your cache plugin, host or CDN depending on the situation.

3. Activate the theme again using the theme activation guide: https://forum.tagdiv.com/newspaper-6-how-to-activate-the-theme/

We apologize for the inconvenience. This was not a deliberate act and we are all hands on deck trying to fix it.

Hi,

We are very sorry for the inconvenience. Please try resetting the theme activation from the theme panel, clear your cache, and then activate it again with your Envato purchase code. If the problem persists, please send us an email at contact@tagdiv.com and we will take a look.

We are glad it worked. Sorry again for the hassle.
Have a great day ahead!

Hi,

This usually happens when you have external URLs added to the image URL. Please make sure the images link to the media file instead, so the image lightbox can access the image file. It will provide that message for external links. If you want to use external links for images, you will need to disable the theme lighbox (modal image). – https://www.screencast.com/t/H2PIUz6pI

Regards.
Bogdan B

Hi,

We are sorry for the frustration caused but the solution is to reset the theme activation and activate the theme again using your Envato purchase code. Make sure you clear your browser cache to see the changes. The key must be a valid Envato key so make sure you check your Envato account and be certain your key is active.
Download your license from your Envato account pdf or text and use it to activate the theme.
The system basically checks the Envato system for any issues with the key.

Please let us know how it goes.

Regards
Bogdan B

Hello,

It depends on the implementation you use. Do you use a standard theme header or a cloud library template/ header manager?
The header manager allows you to customize each section of the menu using 4 zones that can be handled separately as shown here: https://forum.tagdiv.com/header-manager/

Thank you!

Hi,

This is a general limitation of WordPress, and not the theme so any modification to the actual query has to be made on the WordPress level. It will not matter what theme you use if the WordPress query is not optimized for such large amounts of content.
You will need coding experience to be able to use the solution provided in the example from the previous reply:

The pre_get_posts action hooks into this process, allowing you to change the query before it is passed to WP_Query->get_posts().

This however is not covered by the theme support as it falls beyond the scope of the theme

Thank you for understanding.

Hello,

In order to disable the standard pack ,you will have to use all of the templates found under the cloud library including the header. If you use a header style from the theme panel, it will not work once you disable the standard pack.
Access the cloud library templates: https://cloud.tagdiv.com/#/load/All
Make sure you import one of each wordpress templates (“sections”, “homepage”, “blocks” or “pages” do not count)
Only once you use clouyd library templates to replace the theme panel settings can you remove the standard pack. Basically the standard pack removes the theme panel (not entirely) so most of the settings you set there will no longer be available without the standard pack.

There are no links to a certain template if the template is not in use. The template does not affect the site in any way if not applied to the content.

Thanks

Hello,

That is not the theme panel. The mentioned implementation is found under the header manager. Please use this guide to learn how to use the header manager: https://forum.tagdiv.com/header-manager/

Thank you!

Hi,

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation so we can identify you.

Thank you!