Hello,

This is because you changed the grids. The new full grids do not yet have typography settings so you will have to change the font with css.
Please use this code in your theme panel-> custom css box:
.td_block_big_grid_fl_8 .td_module_mx19 .entry-title{
font-size:27px!important;
}
.td_block_big_grid_fl_8 .td_module_mx25 .entry-title{
font-size:18px!important;;
}

Thank you!
Bogdan B

Hello Mattia,

Please disable all plugins except the page builder and wp super cache, clear all caching and purge cdn files if you use it.
Then test your post counter and see if it increments.
Please also contact your host and ask about any hosting side cache. That will have to be disabled if it’s present.
Let us know how it goes.

Thank you!

Please provide a link to your site so we can inspect the ads.

Thank you!

Sorry but this will have to be done in the main theme.
Thanks.

Hello,

OK, please contact us via email at contact@tagdiv.com and provide a link to your site and wp-admin so we can login and investigate the issue.

Thank you!

Unfortunately this has always been the case with WordPress.
Please let us know if you have any further questions.

Thank you!

Hello,

Yes, we added the message to remind users to not use the translation options of the theme panel when using wpml. If you want to remove that message, you will have to do it from here: https://www.screencast.com/t/rwXL8izBW4BT

Thank you!

Hello,

The video post ad spot is a special ad spot that can be found in the theme panel ads section. You cna simply place your ad here and it will show up on the vide post that uses style 11: https://www.screencast.com/t/5r7QUGRY7B

Thank you!

Hello,

In order to avoid duplication, you will have to learn how the block settings work and the options available for avoiding duplication if the same sorting is applied.
The most obvious thing to do is have different categories shown in each block. That way only posts from certain categories are shown ion each block and no duplication will be available.
The second option is the offset feature if the sorting is the same category or the same multiple categories.
A third option would be the unique articles option.
This guide should help: https://forum.tagdiv.com/block-settings-guide/
And the unique articles: https://forum.tagdiv.com/unique-articles/

Thank you!

Hello,
It could be a plugin conflict or a memory allocation problem. Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Also please follow this guide to properly increase the memory: https://forum.tagdiv.com/system-status-parameters-guide/

Thank you!

Hello,

You can remove the grey underline by adding this code in the theme panel-> custom css box:
.td-header-gradient:before{
display:none;
}

Thank you!

Hello,

Sorry but there is no easy solution for this. There is no option in the theme to change the spiner animation. The code for it can be found here, but you will need coding skills in order to change it: https://www.screencast.com/t/rFblG9uudDrM

Thank you!

Hi,

Please use the option with no padding when you stretch your row. https://www.screencast.com/t/1frrBPLsNcS

Thank you!

Hello,

You will not be able to align the amazon buttons on the same line because they show up under the product title. if the title is longer on one product and shorter on the other, the amazon button will show up under it no matter the text size. It is relative to the number of rows of text you have on the product title and the image height as well. https://www.screencast.com/t/bQhdryk2hE

Sorry but there is no way to align the buttons under these conditions.
If you want them aligned, make sure all images are the same height and all titles are the approximate same length, then the buttons will align themselves.

Thank you!

Hello,

Please try to also clear the browser cache as the images are also kept in the browser cache. Please also test from another machine, not only the one you are testing now.
Let us know if the issue is still there.

Thank you!

Hi,

Sorry but we can only recommend our own ad system. We have not tested wp pro advertising so I cannot say for sure about it’s functionality.

Thank you!

Hello,

Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
This issue is a standard plugin conflict.

Thank you!

Hello,

It seems your menus section is not working properly. It may be due to a plugin conflict.
Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

Thank you for your suggestions regarding the ssl problem. We have yet to identify it nor did we identify the thousands of users that have this issue. I will pass this information on to the development team for testing as if there is a problem regarding ssl, we will find it and provide the proper fix. Until now we have not seen this issue. Can you be more specific and provide the proper details to the exact steps we need to take in order to recreate the problem?

Thank you!

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation.

Thank you!

Hi,
Replied via email
Thanks.

Hello,

Please provide a link to your site so I can inspect the grid so I can provide the proper solution as not all grids are the same.

Thank you!

Hi,

Sorry but I cannot say for sure why the script runs on one domain but does not work on another one. There could be specific limitations to the domain in question. Please contact the host and let them know about the issue as they can maybe provide some insight to why this happens.

Thank you!

Hi,

If you keep replying you will only delay your answer because we answer from oldest to newest. Posting more and more replies will only move your post to the fresher ones and delay the answer further. For future optimal response time, please only post once and wait for the reply as we answer every message.

If you plan to move over to the tagdiv composer, you will need to recreate All the pages as the shortcodes are not the same and could create problems if this is not done. We recommend only using one page builder, not both at the same time, so disable the one you do not want to use.
This guide should help with the transition: https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/

Thanks and sorry for the delay

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation.

Thank you!