Hello,
Please try to disable all your plugins except visual composer and clear your cache. This looks like a plugin conflict. Not all plugins are compatible with our theme and some of theme create a few issues such as this one.
Let us know how it goes.
Thank you!

Hello,
The demo content has 2 places where the social counter is specified. One is the widgets area: http://screencast.com/t/vz8UqIF3x and the second is the page itself. The sidebar on pages is set from visual composer :http://screencast.com/t/ewkhobJCld
You need to change both of these in order to get rid of the default social id’s.
You can use this tutorial to set up the social counter: https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Thank you!

Hello,
Unfortunately you cannot use visual composer on category pages. You could redirect your categories to pages either by a redirect plugin or by creating a 301 redirect in your .htaccess
Thank you!

Hi,
Please allow it a bit of time as the counter is not a live count and is affected by cache. It makes only a few requests per day to the server so in a couple of hours it should work. Please make sure you also clear your cache.
Let us know how it goes.
Thank you!

Hello,
It seems your website does not use thumbnails for the big grid.
Please make sure you enable thumbnails from the theme panel: http://screencast.com/t/vKpFcRv9P
A correct size for images would be a minimum of 800×600 in order to have it big enough to fit all containers of the theme. Please make sure you do not use any thumbnail/image plugins that might interfere with theme thumbs.
Thank you!

Hello,
The method shown above is exemplified on another type of plugin that uses the shortcode like so
and
You can use the same method to add your own plugin shortcodes in the theme files then you can use your adsense code in the theme panel without other modifications. Simply place the adsense code in the preferred ad spot in the theme panel and it should work.
Thank you!

Hello,
Unfortunately the logo is the same. It does not get edited in any way. It maintains the exact same dimensions on the mobile version. You can try to edit your logo in a photo editor and make it more crisp/sharp. Unfortunately I have no alternative solution for this as the logo is unchanged from one version to another.
Thank you!

Hello Lars.
Unfortunately as the plugin is not tested to work with our theme we have no idea on the plugin functionality. The tested form plugin is contact form 7. Any other form plugin we cannot guarantee to work 100% and we cannot offer plugin implementation support. In a quick search through our forum i see users that have gravity form and use it successfully. You can try to see if there is no conflict with another plugin. You can try to disable all other plugins except visual composer and gravity forum and see if it works. IT seems that Gravity Forms Auto Placeholders plugin is causing problems and we have reports here on the forum of speedbooster causing gravity forms to disappear. Try it out and see how it goes.
Thank you!

Hello,

This error usually comes up when a tag is not closed. Please check your table code you insert into your post and make sure you insert it in text mode after closing tags. Double check the code because there is an error somewhere. Unfortunately tablepress is not tested with our theme and we cannot say for sure how it should work.

Thank you!

Hello,
The ‘kite one’ font is already installed and it can be selected from the theme panel fonts section: http://screencast.com/t/nfhfqBrG3f
Thank you!

Hello,

The problem originates from the custom featured image: http://screencast.com/t/27XsJPBirG
The cone is displayed over the text. If i remove it using the browser inspector the text is there: http://screencast.com/t/Ab0rFRXl
You can use this custom css to make it a bit smaller so the text can be seen underneath:
.td-post-featured-image img{
max-width:88%!important;
}
result: http://screencast.com/t/zfcGEVVqd

Thank you!

Hello,

I have checked your website on both iphone and ipad but could not find the issue. Your pagination works as expected.
Please let us know if the problem reappears.

Thank you!

Hello,
The login is hidden by default on the mobile view. It can be activated using a custom css:

@media (max-width: 767px){
.td-header-top-menu-full {
display: block!important;}
.td-header-sp-top-menu{
display:block!important;
}
.td_data_time{
display:none!important
}
.td-header-sp-top-widget{
display:none!important
}
}

The only way to add a custom login is either hard-coding it or using a plugin but we cannot make any recommendations as this type of plugins are not tested.

Thank you!

Hi,
Sorry but i do not understand your question. Please follow this guide to get the facebook app you need for the social counter: https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Thank you!

Hello,

I did a little digging on this issue and i have found an older method to implement the cookie policy:
Try to add your comments like this: http://screencast.com/t/z4xe1e16H9 – http://screencast.com/t/1kl8xB7AyH – http://screencast.com/t/pa9MeBMJf8e

$buffy .= "\n <!–COOKIE_POLICY_BEGIN–> \n\n";

$buffy .= "\n <!–COOKIE_POLICY_END–> \n\n";

Hope this helps!
Thanks for the message!

Hello,
You can activate category tags on individual modules and blocks from here: http://screencast.com/t/JJoCqv12wz
Thanks.

Hi,
This is most likely a hosting issue. You can maybe use php.ini instead of .htaccess to increase the memory limit. See what the hosting replies and if they do not come up with a solution try it with the php.ini file if you have access to it.
Thank you!

Hello,
In order to remove the tagdiv url from the social counter, you need to edit every page the social counter is specified. I assume you installed the demo content. Every page the social counter appears on must be edited and the social id’s changed. Or you can simply remove the element and add it again in visual composer.
Please follow this topic to see how to set up the social counter: https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
For other social buttons except the social counter, you will need to edit add the url’s in the theme panel:http://screencast.com/t/wV5wnJcbZHzx
I hope this helps.
Thank you!

Hello,
I’m not sure how you got an adsense code to show up in the excerpt. Maybe you added an adsense code directly inside the post content or in the manual excerpt area. If this is the case then you need to remove it and use the theme panel ads section. If this is not the case, please provide more details of what you modified so we can provide an answer.
Thank you!

• This reply was modified 10 years by Bogdan B..

Hello,
I tested this on my end but could not recreate the issue. Please make sure you have the latest version of the theme and the latest version of visual composer. Then you can try to disable all your plugins except visual composer and clear cache in order to rule out a plugin conflict.
Let us know if the problem is still there afterwards.
Thank you!

Hello,
Please make sure you use the theme registration http://screencast.com/t/vjTvAtZk9es and not the wp default one or a plugin related login. Other plugins could conflict with our widget so try it without plugins. Disable all of them except visual composer and check again.
Let us know how it goes.
Thank you.

Hi,
At the moment there are no plans for such a modification as changing thumbnails will impact lots of users that have thousands of images. Regenerating a huge amount of thumbs is a big pain and it could cause problems for lots of people. I will pass this information on to the developers and maybe we can figure out an elegant workaround.
Thank you!

Hello,
This error comes up in the search when a post has no featured image set to it. This is the case because the search uses the default WP thumbnail. We are working on a fix for this and until we can implement it, you can use this workaround:

You need to edit td_config.php and add this code:

td_api_thumb::add('thumbnail',
array(
'name' => 'thumbnail',
'width' => 150,
'height' => 150,
'crop' => array('center', 'top'),
'post_format_icon_size' => 'normal',
'used_on' => array(
'Big grid 1, 3, 7 - small image'
)
)
);

It should look like so: http://screencast.com/t/RTkWKH6me
Basically you are just adding another thumbnail to the list in between the existing ones. Then the error will not display anymore.

Thank you!

Hello,

1) Unfortunately the product titles are not controlled by the theme but rather the woocommerce plugin.
you can maybe follow this topic: https://wordpress.org/support/topic/limit-product-titles-on-shop-page
or this css method: https://wordpress.org/support/topic/how-to-limi-product-title-length
2) Also the product page is not controlled by the theme and you can maybe use this plugin to do it: https://wordpress.org/plugins/woocommerce-products-per-page/ or maybe WooCommerce Product Archive Customiser

Thank you!

Hello,
The implications are the same if you tick only the Spain category or both Spain and Europe. The theme recognizes the parent category and the post will display in the parent category as well.
It is safe to just tick the sub category for your posts.
I hope this helps.
Thank you!