Hello Anamaria,

You already have the information that you have requested.

Every page of the site, including the store template is ruined.

I have sent all the required information to TagDiv Support.

The Opt-In builder is also not working.

The whole update seems to have failed and thrown our website into disarray.

Regards,

Syed Khalid Muhammad
CommandEleven
https://commandeleven.com

Hello,

The problem has returned after updating to the newest version of the theme.

We have lost our header template, as well.

Hello Anamaria,

Please check your email. I’ve sent you the required information.

email sender is dg@commandeleven.com.

• This reply was modified 2 years by commandeleven. Reason: added sender email address

Hello Anamaria,

Is this for me or idove? As I said, we don’t have CloudFlare.

• This reply was modified 2 years by commandeleven.

Nope. We considered Cloudflare at one time, but we didn’t think it would be able to deliver what we wanted, so we dumped the idea.

It’s very odd, because this error appeared before, but disappeared on its own a few days later, which makes us wonder if there is something in the database that reactivates after a period of time. Just can’t figure out the problem so we can solve it once and for all.

Hello Anamaria,

This appears on all pages, whether we are opening an existing page to edit or attempting to create a new page.

Hi Bettina,

Can you tell me how to modify the shop page in TagDiv Composer?

I tried to figure out how to delete one price, but it won’t let me.

You are amazing, Bettina!!

Thank you so much!

Hello,

According to WooCommerce, the duplicate price is being shown by TagDiv Shop.

https://wordpress.org/support/topic/products-showing-price-twice/#post-17284783

If I deactivate the plugin, what features will I lose on the website?

Regards,

Khalid

• This reply was modified 2 years by commandeleven. Reason: Added link from WooCommerce support forum

Hello Bettina,

Any update on the header problem?

I’ve turned off all the plugins, except for WooCommerce and TagDiv, and the header still didn’t appear in incognito mode.

You have admin access to the site. Can you please check what the problem is?

I am not a coder, so I don’t know what CSS code I would add/change to fix the problem.

Best Regards,

Khalid

• This reply was modified 2 years by commandeleven.

I’ve also installed the new update to the Newspaper theme that was released today on ThemeForest.

Hello Bettina,

I can’t figure out what the problem is. Could you please log in and take a look?

This is what is on the System Status tab of the theme settings:

Theme config
Registration key i 8f6c80cf – **** – **** – **** – 0b3c469dd266 Reset key
Theme name i Newspaper
Theme version i 12.6.3
Theme database version i 12.6.3
HTTP channel test wordpress
Installed demo i Crypto News PRO – demo ID: crypto_news_pro | install type: full
tagDiv advertisement i
php.ini configuration
Server software i Apache
PHP Version i 8.1.26
post_max_size i 516M – You cannot upload images, themes and plugins that have a size bigger than this value. To see how you can change this please check our guide here.
max_execution_time 300
max_input_vars 3000
SUHOSIN installed false
PHP extensions
mbstring available
GD library available
WordPress and plugins
WP Home URL i https://www.commandeleven.com
WP Site URL i https://www.commandeleven.com
WP version i 6.4.2
WP multisite enabled i No
WP Language i en_US
WP Memory Limit 5 GB/request
WP_DEBUG False
Caching plugin No caching plugin detected – for best performance we recommend using WP Super Cache

I turned off WP Super Cache when I saw the header problem.

I’ve checked the Cloud Templates that we have been using and they are all setup correctly.

I’ve already sent the admin access today.

Regards,

Khalid

When I logged out of the admin, the header disappeared in Chrome as well.

Hello Bettina,

Another question…

When I open the site on Safari or Brave, there is no header. When I open it on Chrome, the header displays fine.

What is the issue that I need to fix for it to show on other browsers?

Regards,

Khalid

Hello Bettina,

The pages currently running on the website for the cart and checkout were not made with TagDiv Composer. They were made with WordPress’s own composer, as the TagDiv Composer was not able to pickup the payment options, but WordPress blocks were.

I’m sure you’ve also seen that the pages are not readable.

Can you advise on how to customize the WooCommerce blocks so that the text can be read?

Thank you!

Khalid

Hello Bettina,

No, that was created using the WooCommerce shortcode and WordPress’s built-in editor.

That is why I said in my first email that when I use TagDiv Composer, it doesn’t display the payment options, but when I use WordPress’s built-in page editor, the payment options appear correctly.

The site is back online if you want to check the pages.

Regards,

Khalid

Yes, Bettina.

When I make the page in WordPress’s own page composer, the payment options appear. When I use the TagDiv Composer, the payment options give an error.

The site is currently down for maintanance on our end, but will be back live in a couple days. I’ll update this thread once the site is back up. Please don’t close it.

I’ve switched to the WordPress pages currently, but would really prefer that the site runs on TagDiv Composer, because of the additional options that are available.

Regards,

Khalid

Hello Bettina,

They aren’t working as they should.

When I use the pages created by TagDiv Composer, there are no payment options.
When I use the WordPress native composer, there are payment options available.

Here’s the screenshots: https://imgur.com/a/XseSA2N

There seems to be some problem with the TagDiv Composer and the plugin that we use for payments.

Regards,

Khalid

Hello Anamaria,

Do I add the code in the extra class section of the Column Title block or is this additional CSS?

I did try to add this in the extra class section before posting in the forum, but it didn’t work.

Regards,

Khalid

• This reply was modified 2 years by commandeleven. Reason: Added extra class before posting

Yes, I checked. Was traveling so email was not accessible.

Thank you, Bettina!

Status?

I’ve granted admin access.

Hello Bettina,

I disabled the caching plugin before my first post on the forum about this problem. I’ve also turned off all the plugins, except TagDiv related ones, as you recommended. Still have the problem.

I’ve sent an email to contact@tagdiv.com, with instructions, citing our discussion on this forum.

Regards,

Syed Khalid Muhammad

• This reply was modified 2 years by commandeleven.