Home User profile
tagDiv Member
Since its inception in 1991, the Harrison High School band program has quickly established a reputation for musical excellence. Our Marching Band is a multi-year finalist at US Grand Nationals, as are several of our smaller ensembles. We're located in Kennesaw, GA.
HarrisonBands
tagDiv Member

Working now, after following your instructions, and our Instagram feed is live again on the page. Thank you for the help. One more question. I noted that the new ID indicated that it was good for 59 days. Does this mean Instagram will require a renewal of credentials through the theme every 60 days?

HarrisonBands
tagDiv Member

I’ve tried setting a new Instagram ID, but I can’t select it from the theme panel. The button is “greyed out” and not selectable. I also received the following message from WordPress after the upgrade. Note this says I’m running 10.3.5, but my theme panel confirms 10.3.6
10.3.6 Theme Panel, Instagram Account access not accessible.  Notice of error.
When seeking help with this issue, you may be asked for some of the following information:
WordPress version 5.4.2
Current theme: Newspaper (version 10.3.5)
Current plugin: tagDiv Cloud Library (version 1.5 | built on 06.05.2020 14:38)
PHP version 7.3.20

Error Details
=============
An error of type E_COMPILE_ERROR was caused in line 1358 of the file /home4/harritf2/public_html/wp-content/plugins/td-cloud-library/includes/tdb_functions.php. Error message: require_once(): Failed opening required ‘tdb_template_import.php’ (include_path=’.:/opt/cpanel/ea-php73/root/usr/share/pear’)

HarrisonBands
tagDiv Member

After the lastest update, I’m still having a problem with Instagram. I received a “critical error” e-mail from WordPress, too.

Our Instagram feed is not appearing on our pages after the update. We see the following error message on our page:

Instagram GalleryBlock Render Failed – Invalid OAuth access token.

We accessed our Newspaper Theme Panel, and our Social Media area, and our button to access the Instagram feed is “greyed-out” and not clickable. The following message appears below:

harrison_bands
There has been a critical error on your website. Please check your site admin email inbox for instructions.

HarrisonBands
tagDiv Member

Watching . . . waiting . . . . .

HarrisonBands
tagDiv Member

I posted a similar issue related to a page not loading from the mobile menu, but working in all other formats. I’ve not received an answer, and mine is still not working. See:
https://forum.tagdiv.com/topic/main-menu-item-does-not-load-when-selected-on-mobile-device/

HarrisonBands
tagDiv Member

I am having a similar problem, trying to save a Button URL in Element Settings. I’ve pasted the button URL into the box and saved. When I view the page and click the button, I am directed back to the page URL. When I return to the Element Settings, the the Button URL box is blank.

  • This reply was modified 6 years by HarrisonBands. Reason: More detail added
Viewing 6 posts - 1 through 6 (of 6 total)