I’ve replied by email now and found and corrected the problem on our end. Thank you for the support guys.

@alin I’ll reply to your email.

• This reply was modified 8 years by MediaServicesTagDiv.

Thank you, Simion. I have sent the request email just now.

Catalin, you said…

email at contact@tagdiv.co with your log-in information

which I did. When I did not get a reply I double-checked tagdiv.co which shows a “link farm” website. Please verify the correct email address is actually contact@tagdiv.com.

It appears someone in China owns tagdiv.co.

Thank you.

Bogdan, I reset Headers Background Color and that took care of it. Thanks.

Thank you for the reply Catalin.

I checked our plugins and I did have to delete two that were no longer supported in our current WordPress version. All of our other plugins were in use with Newspaper 6, but just to be sure I turned off all plugins except for tagDiv Composer, tagDiv Social Counter, tagDiv Speed Booster, and WPBakery Visual Composer. When I tried to Edit a page after turning off plugins we still have no button for Visual Composer.

After I read your reply above I also deactivated, deleted and uploaded and activated these plugins, td-speed-booster.zip, td-social-counter.zip, js_composer.zip and td-composer.zip and then activated them. Then, with the plugins still off (except tagDiv Composer, tagDiv Social Counter, tagDiv Speed Booster, and WPBakery Visual Composer) I checked again and still do not have a Visual Composer button.

Here’s our Edit screen with no VC button: https://ibb.co/ecYcKv
Here are the plugins activated and deactivated while testing: https://ibb.co/bFpnma
Here’s our System Status: https://ibb.co/bG04XF

I updated http://sullivansislandmagazine.com/s/ and http://isleofpalmsmagazine.com/ from Newspaper 6 to Newspaper 8 usng these steps:

• LIVE SITE: Use WP All in One Migration plugin Export the site
• TEST SITE: On an empty domain I installed WordPress 4.8.1
• TEST SITE: All plugins were deleted and I installed WP All in One Migration
• TEST SITE: WP All in One Migration was used to Import the website to be updated
• I downloaded the Newspaper 8 update from ThemeForest
• TEST SITE: Newspaper 8 was uploaded via FTP, plugins were installed and activated
• TEST SITE: All desired updates were made (new home page build, sidebar recreated, if necessary etc)
• TEST SITE: site was checked to make sure it looked good
• TEST SITE: Used WP All in One Migration plugin Export the site
• LIVE SITE: Used WP All in One Migration plugin Import the site
• LIVE SITE: WordPress was updated to 4.8.1
• LIVE SITE: site was checked to make sure it looked good, this was when I noticed Visual Composer was not working.

I can work without Visual Composer and use TD Composer but I’d prefer to be able to use Visual Composer, especially if its supported by the theme. Any ideas?

• This reply was modified 8 years by MediaServicesTagDiv. Reason: added small detail in update process

I got this working … i had to deactivate/delete Visual Composer and then manually upload Newspaper-tf/plugins/js_composer.zip and activate it.

I also cannot use Visual Composer – trying to Add and element does nothing, and Choose Layout Option just gives me a spinning ajax loading graphic which I’ve waited for over 2 minutes. On our Newspaper system status page everything is okay (green or gray) except Caching (which we don’t want) and Speed Booster (which disabled itself v4.1 – Disabled – incompatible plugin detected: all-in-one-event-calendar-extended-views/all-in-one-event-calendar-extended-views.php).

We are using Newspaper on 2 websites now and I’m on a 3rd website with WordPress 4.8 installed just today, I’ve uploaded the Newspaper 8 theme by FTP and all plugins are active except for WP User Avatar which I turned off and deleted – after I was alredy having problems.

Any assistance getting me back up and running would be appreciated.

• This reply was modified 8 years by MediaServicesTagDiv.

Ahh. I got it working. Thanks.