Yes, I know that ads must be set inside the cloud template using tagDiv composer. I have already tried that but no luck. Again I have disabled all the plugins except the tagDiv, but still no luck. So I have already mailed with all the necessary credentials. Please check and help to solve the problem. Thank you and kind regards.

I am yet to get any response. I have sent all the credentials for your necessary action.

Mail is sent with all the credentials.

Hello Calin, Let me clear the things a bit more. First, I have updated the theme into version: 10.3.7. Then I open the home page using the tagdiv composer and created the mobile version. Then I have seen that the header and footer can’t be changed using the tagdiv composer, so I deleted the mobile page from the WordPress Page section. So now I don’t have any mobile page but only home page as like earlier. Please see the screenshot – https://drive.google.com/file/d/179hiF5N9PiVoQ1h9uLsAo5B7y2YsL4H1/view?usp=sharing

So now the problem is I am still getting the mobile page. See the screenshot – https://drive.google.com/file/d/144V2_dPhug1QZbrks5vsdogTG3T3SP0a/view?usp=sharing
https://drive.google.com/file/d/13y0_zzjrhH_X52zdv9kJCm-xU_B6-Fv8/view?usp=sharing

You can also see that the mobile page is not there for the homepage – https://drive.google.com/file/d/1Jkm_KGXZC7wVBc1NMUjwYmvjVCG1DkiB/view?usp=sharing

Please remember that this problem is with the homepage only where I had created the mobile page. All the other page works fine. – https://drive.google.com/file/d/148QUFZBnvqlg_245LoT__XJkwvmDZFhN/view?usp=sharing

• This reply was modified 5 years by mehedi57.

How to get this option? I am not getting this option.

Thanks. It working now.

I have tried the process you mentioned in the answer but still no luck. It doesn’t change.

Mail sent with necessary details.

I am getting the same problem. I have reported but no answer yet.

Dear support team, I can’t open the cloud template and edit it. When I try to open and edit the cloud template, it just reloads continuously. Please see the video for this problem – https://youtu.be/9WJX4-w6xxQ

The system status also fulfills the newspaper themes requirements. Check the Video for system requirement – https://youtu.be/T9895Y6rdgM

I have disabled all the plugin except the default one but still, the problem remains. I need urgent help. Thanks for the help

Above mentioned credentials have been sent via mail for your assistance.

I have disabled all the plugin except the tagdiv one. But still, the problem remains. I have also talked about the memory issue and the Kinsta hosting says the information is not correct which is shown on newspaper server status. Rather I should see the information provided by WordPress itself in the site’s health.See the screenshot https://prnt.sc/s3h8vf . If you need I can provide you the required login credentials for a better look.

Please check the default WordPress health status https://prnt.sc/s0y0k4. And do you mind to clarify other issue?

• This reply was modified 6 years by mehedi57.

Hello sir, I have tried all and check the required system parameter but still no luck. I am using this theme on another site using different purchase code but I don’t get any error there still having the same plugin setup. Can you please have a look into this matter. I am providing all the login credentials with the purchase code via contact@tagdiv.com.

Hello Calin, I hope you are fine. I have followed all the process that you mentioned and got success but not a satisfactory one. I mean, it works when I manually insert Excerpt in a content. I need a solution that does work automatically like another post. There are lots of content that show me the problem and manual insertion is tiresome and not feasible. Can you help me in this regard?

Hello sir, all the details have been sent for further investigation.

Please check this link where it shows the problem.
https://www.fossguru.com/category/photo-tech/

Moreover, you can also see the chrome console error for this page.
https://drive.google.com/open?id=1tAAffwkvJ6_dsAAy13I-HgzIJXGKb7lS

• This reply was modified 7 years by mehedi57.

Hello sir, I am getting this error in chrome console.
https://drive.google.com/open?id=1gpQ7JDZvgQIQFYkk23aaR7eqBAIuHp4O
Moreover, I have contacted the server team but they are telling that there is not anything related to this problem. Can you please help me?

Hello sir, email sent with necessary credentials. Please check the mail and solve the problem.

• This reply was modified 7 years by mehedi57.

Hello sir, I am getting the same error. Can’t edit any existing cloud page. The error is “Errors at columns elements: 1(models) : 6(dom). The model does not match the content”. The error comes after the latest update.

Hello sir, can I make the anchor text underlined by using css?

Everything is a default. I didn’t get any chance to put any shortcode. I just open the custom text, click on edit content and saw this condition.

Everything is a default. I didn’t get any chance to put any shortcode. I just open the custom text, click on edit content and saw this condition.

Hello sir. My first problem is solved but the second one seems not solved yet. I went to add a plugin shortcode but show me a problem. Please see the screenshot.https://drive.google.com/open?id=1_IU8OCvzgW8nduSio_ccp3Mo1TMpqtPx

Thanks. It works.

I also second you. The theme developer, please look into this matter in future. I don’t want that my images get cropped anywhere but it can be resized.