Hi portalishqip,

exchanging various arguments with the assistance of the various hosting providers on which I host the sites with the tagDiv theme active, the problem is caused by Memcached.

In fact, by disabling it, you should avoid constantly recalling the same queries, honestly, I’m waiting for a resolution update.

I’ve tried using Flex blocks, uninstalling the Standard Pack, using a CDN, disabling heartbeat, limiting Ajax requests to the maximum, and using only the plugins needed and recommended by tagDiv… I’ve deleted a large number of lines from the DB… nothing, just by disabling Memcached, the problem doesn’t recur.

I wonder if using Redis or other caching systems anyone has encountered the same problem.

Regards,
Simone

Thanks to you for the support,

Good day and good work!

Hi,
I followed all the steps but I still have a problem in the header menu;
in both sites that I manage this problem appears only in the 404 pages (in TD composer this problem does not appear).
The menu does not match the style of the rest of the site (color underlines); I leave you two pages that return the 404 error as an example:
– word2invest.com/test
– showacademy.it/test

• This reply was modified 5 years by Simone Ferrara.

Hi, me even after the last update the problem was not solved. I also tried uninstalling the social plugin, resetting the instagram key, clearing the cache, etc.

I respect all the requirements of the theme but I still have this problem.

Regards,
Simone

I also have the same problem, how did you solve it?

Hi Calin,
I solved it using thanks to a utility of this website: svgminify

First of all I used two different SVGs for mobile and desktop … in the second I did a couple of tests, often Chrome and Opera do not display them while Safari does but the logo may appear all black, or on Safari do not load it resulting in the browser development panel as a png (with a very low resolution).

I am not a web developer so forgive if I have written some idiocy, thank you!

Hi Calin, thanks for the reply

I can’t enter the first code and make it visible, if you prefer I can pass you the credentials to log in as administrator.

Hi Calin, I manage part of the word2invest.com site
I noticed that by changing the export parameter also on Chrome and Firefox you can see.

I leave you the two types of SVG export I performed (the first working only on Safari and only on mobile in Chrome and Firefox; the second working everywhere)

1)
<?xml version="1.0" encoding="UTF-8" standalone="no"?>
<!DOCTYPE svg PUBLIC "-//W3C//DTD SVG 1.1//EN" "http://www.w3.org/Graphics/SVG/1.1/DTD/svg11.dtd">
<svg width="100%" height="100%" viewBox="0 0 1251 369" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" xml:space="preserve" xmlns:serif="http://www.serif.com/" style="fill-rule:evenodd;clip-rule:evenodd;stroke-linejoin:round;stroke-miterlimit:2;">
<g transform="matrix(1,0,0,1,-374.901,-41.5267)">
<g id="Esteso">
<g id="Vuoto">
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nzTOOvUdtv2vadleduUG+B2suR4PL3P1G/LE6ELTsZFLbsZFDY2yeDwpYXfBJPBiFHJ6qRnXtsllHFtl7A5xabfYvFZo+x2OyeZmCXClcF8iFq15dzvuiH9kU7iPZwEAoUwdjbN9+J/o/zK/KmdkU1Vfp6/vGOqsAv0FZoToTB8bVYvnhHW6NoUSMF4kmWar6H8nhN1MCsG5G/9X2Kbr8B/ZISmn9fXnLocEBvg+3lAAfqt7CeZy1Bpx2kvcH9Ta2avnxH0RglIzvaq8jfW+uzHbVHz12BbDM4F8jnuSMyluj/LDb7OovNPsBis3sUs1QSChXIrAvdzqEuAOO0g+g9dIfQjzVw7qu64JvePNW58O0z5p4t96AeXnuSrGXUJ8CDY7jiyXBepUAuA1rVyt1RGf9KTNTArOuQUzA94yFIY2XYioQgvaCz8uQbg+0qQ+r1Ou0foL7mD7t9V00rktY+5ueqxLw1xHvDzRabva7L97koFKwG1yGD2ZKBbyw2+wKLza5KcygR7l4F1dzcSIEYjkBQX3D3cxvFJihD0z3sY3QOd5QLQMd2yLwetUfj/5ZsanNJsd3JD94I5QnRkftqIG0aHRTdLgLhK5YGuY8EKwqj30ulQDRDA9ZManwZfbsKuIw4+r6RdyPQStHXfTSjSgEpC+o5/ygweA7A4B7U4Xqkx+WoxWY3CqDzCncFkob+vMz51iqJAjEagVxC5k64YhT96Ik2NerjTYTlBWRuhIqaqMOBPR1KGkWGekV05L46SLuK6ua5DESuWBZULGeiAimvKdNS9O0n9fvOyqtf8HcX9G0aO9eO9nPPVylv71SRhNI0q28ectT8FiVz998BpFhs9ntLL5qkyMWa9Xu3b8dftzET6Ulwx/fJWptqObQVyOk5Z7t+BzDulo+/LhDUlXvG3r65DvoKJOPNU53dH85jyDeiXsTrnTrt3vTJ8eAYTs4szmyr/NHit4Z8F9sxU+UOrzP8oZ23LNnURuVvB5c3T2mJHrDvFqTyCFZ0uwxErXg7KKWszluVSJnk/2n4tKOfoO9deRj5UKqmL1q2lP8ZnDqR0sX1FMsmT7P6/gKMttjs05HrDPdDjpo8jdK+EZlr1L4UchWipW3Xo61ABPAA2h6Yg25/a+W/3I++faCYB2je550ujrl3yzH07RR3jfZL95l/vKMqVdkogtEbBeJpaYATyHwWPfxQe4egjBRIdMS+uki7lspYfAmIXLE8aE1ZnLMKk4C+AumGVCB6BtSfgdUa7UYj2OnrhzY46pl43pFm9T2FjOF5w2Kz3413yiTUYrPfmmb1dVeAKmWnafDVUyB6rsZ+OgdyVyCPaPTpg76hS8+FnIu+AqmJzBlxn/oA8FiTrTc71P78bxbuD/1Wsd0dlQfAlWOoFUgsCgUyrMfu6qjl9oho6756yDgCVSbtRcCauDzYKG/kamAd0ouiFV/Tqe/svCbo269s741upFWfxih1oBXS/axJz6R8C1BNpz7KmbQI3x0Gxwc0lcljyOLYKgIp7jRRTck0ZwLFFMis37vZx1+/MQft6YZmfUyKKxAt+um0H3jzdOcvFMfVqifiJA4dBYIMItNTWKDOTi0NKtcxwMCYh3a9krCptZ6rNgq1i9WQ6P77GiKVh2oEdgHom5gYXJk2jwojZaL/7+HTjyYB4zQ210KdMqHnCs5AXVg6JmzZycT1QxsUe7P3TMzvD9gU53wCWdcEi83+Mfo1bn8AgtOsvj9AoTKZaLHZa6LOHP8nxRXIRa2OBdxisdlrpFl9iwRu6hmM1qGtQPQWNPJEgdTVaVd5fpYjC7Po/UDdR/ulT51/vOMk18bHGm+1ICM6VbxlsL2k2IAX0bfdVAM2x3Tb1SNhY+tc1w3DHt3dA7fISG8Z0n9vU4esPOZe+8GdX4DnoqKyntOp2uXaZkuKb24U8n4lkIC2AgGZCatF9ntjGmm6tNfG+f3ee9Hx1ehHPLdFpkwU+U3DEk/e4lD/zj9TtKzBFvRHpTcjld/jbu1GHi2tGjCqUbYP8CgyIrgQPQWyHvngesLPFE33Pom0HuvF4WudS5N5n3U6M+a+LQuApxT7TxzdKL2zQ4h04Ed8CEHOZVURglkLD4amKraXmPj0kPzYjpmLQFlZ7B5gV8zDuz4CMvHhJgeiOdpTP48Z0m9vC2SQmCf1Im5GPdVyxchmc0WQMsH/cPiMo7tQZ866Y1Sc6CVkzpZeHY9pYctO/gvBZgTnkb9xCOogsmVpEb6uyZnvoX4hjrLY7D5Io+0RpOJ6QtH/AkWz650YlRFdarHZI5D1dE8DH2u6HGed73YAz/3N2W/88GDhEG3Od13/wHPjZP6bX3Y26vsCsN+gT0ukpn8VqSVVyuMn9HN+yoopFM3O1aImMtBnBrK8Y+mUR/jeUOS0pSTFZv5KqCJT3TmPLE6ky9qRfp9jnDHeFnkfv4Z0UKiURz5uNUEK3Lcqe8s1SLvHHuR9txH1fbDHfSpSgNG0vjYyZP5x5H0bropZ8PQNrTVl0ZvGeH2OeZ92+g35oJVFdObPgHXBwfZGJfxKRXx6yLfIaUxJ8bYqF8gameUWsnwVYUNd+9aVde+NaWQYm7J2pN+rKPKyvOAzoHNahK+Wxy8Mz17MRuUw/4c05Gvh9UhTdTKjGiFOSqNAPDrHPHunU0ibzGuoDT1G5/JfcKj9ByXc3yuWfNJmDjJT09Ob1UkynitvEy9J+bf/OdTGS1eMlshwJQqpxI1ifPSwA53TBvhqOhTSrL5nkYGA7oWGvOEs0DXN6qvnGVqBwmukhUqBbMOzi1FSBfINBVZmT5iX3+n8/PyOzyLLxnmjKb8Eei3Ibt9rQXZ7T/JQyowln7RZgwzg8sTj40BW1CpNVXYTz/BkGnMSWSfHI9aNaPjHutiG8UAj5Lo7ni6lkIc0wv4zNbJ+sarnrqRZfc8gvTGjMC6E7cqPyFUEWqZZfXWzeguC1Hoj7SgeoWsrmP3bQ5efrLGpL9pBYa5oCXQQdTk5gK/e/LKz1+tVzD/ZMXd0w/R2yOAo5yeg4N+ayNKGuQX/HgYOLchpr5ci7srvBjIbRR1qsmRzmxPDu+5siQzCa+Hy79+QhqgvC+RMWPrfVvkAw3rszjKQRWso+xblV3pQyzV9FrWMWsp6MeqEzc8M5BiBvmve4wWtUp723xM+82g46rq+J98b28jrKNJ1wxt+B4zolXBiNtI254/MmfFHFh76FDnasCNtFu+nDqzv8XOQZvU9Byy02OzOZUI6It319Qr+rY289qeRxs69gK1gP0+Onwc0sdjsXZG/791ID2pdpFL8xuWzy1O5TUxMTExMTExMTExMTEyuFgaOPjhu4JiDRtGvVwx95h57trJluBIo6RKKJibu1MHzRbeuBDxZOvUvj6lATExMSowq5PuKZ1TAtjDgAIJIBIsWZLfXrSgWF5xRF8HjDiGuBy4iWLRoTzulXx4gNjSzIYKeCGoD+xB8EJ8eYli2MKbbrgcR9ADAhxMOxMKlG1oZVrga2mvPrQh6IbjTgTiLIOXtd1so61JER+5rAlxwCPEPoEniO8HKhbcGD9sfgqCLA+GD4DCC95Pim6sKbhcSOebQYAQtEPwEbEieG+hxrI8e1udyAxFcsr0cUKQiWP/Jh30Q9F79YhPlwlfhU482Q/AIgpoIjiJ4N+Vp/5IGJBbSe+Hx7gg+XjuySJ1UeiWcCFsX09AwSLJnUr4/EIPAB8GPwNzUyPoVXci6VFztI5DhwL8W5LR/zUB5+AEvA6sX7W33JPA28MzIVtuVC4iPCN1RHZnoNz9+a8iLyDyESap9AGIe2jUGGVn7InKFulPAm0b7DQ3bUw2YDby77L2Wk4GVqNdKceL8/31tqDyG7h8CBK5ICHo5KaH5S8igIk8zl8chE7WeROYldY8cd8jThD0VX6K9WFcX1CUb6Df1SAtk/saslAn+LyCDqrxd1lSPzmgvo+peqLkYPRPzOwMxwLzUgfWfQCZBzrGstNcpI9kqhKtdgXTCsxyFccDYhftCDwEs2tsuD6kYVPUUQJaFS4/fFnIeIH5ryFbgfGzHTN3rOvyhnfWAvydsbD074cPWPyR82PpywobWqcDeYY/u7mhwvg5A/LK1Lc8CvP1ei2+BU0PC93pSwaxO4jvByujFwUP23wo8sGJp0EJnW9KS5keA1EGxB9yXjtTii+R5gbbkNwMvJs8N/BWZejDMg/2U2F4J+Ba43vpCrntZhzBkpqqKrsC0lIn+lwBS/u2/Ae+yccucsMST1wARqYPqj08dVP8zgNTI+ruQS2Qa3XNViqtdgexfkNteWeE8LiijOuBYmBVaJJJx0Z52P2JclDkD6BHbPrMw8zE+PWRmfHqIKrKwK0UXZnayGYNKZMvWt9y8bF3LwqzMIX32CmQKtieLCH3iQZ8OFF+bh6T45mnAVg/2L5JikDw38Bye1+o0IgWXmh39Jx+uA/y2+sUmyijjNZMaT02Z5F9YzT18xlG9tPuKxA+NnJPUyPp5eL9SQKVyVdtA8Cx78W7APy4441VEQUk5cN72dUa22i4W7W6nGdK8OKPthdjQzJeASbEdMmsAyfFbQ7TqLLjiCzSL6barR+Gj5VNYjNIw5H5orz1dETREUMshFUdjZMEZIzy5Fg3QCYdPim/+owf7a9livE5X0GETMrnNOaLsD6wy2qnf1CPVHIhoBNUR3AzcANxVRjKVFF+gTc+k/FeBP4s4AQ7PS2dWCa52BeIJ3wA5C7NCS+T3j88IOQ48HdshsybQP7ZjZs/49BBVPcozwLsJG1t7mrFcyNCwPdFAzWVrWxbaJIb03asqHOMtZ5CV7L0pNl0h2F4O+MP6Qu4X1hdy69mmBHwB3L96chNPsmUXAfNSJvoXJjSGzzyaWEZi6a0aYDQiPAN8kjqo/kKDflWeq30KY8jC/aG/ALe6t49sub3GyFbbVZXQGBG6Y3RsaGYNgPitIefit4YsA6rHdsxU3UBZyAIzRRjWffcjwx7d3c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I went by trial and error but I can’t say if this is the correct way to tackle this problem. If you could help us understand how to avoid this problem we will be grateful,
thank you!

I have the same problem too:
“There has been a critical error on your website. Please check your site admin email inbox for instructions.”

I rolled back to before the update, I believe I will skip this version.

I solved it, my mistake. I have not entered an empty element.

Sorry for the inconvenience!

Thank you Calin!

Can I have an answer?

• This reply was modified 6 years by Simone Ferrara.

I also sent an email to your support, receiving a discounted and decidedly late reply.

I also sent an email to Envato support to understand why there are always problems with my account and licenses, my hosting (Netsons and SiteGround) declares to have no problems and also through my cPanel there doesn’t seem to be anything strange.