Hi,

Thanks Chris for your help!

@instacomedy
Sorry for the delay! We aren’t working on weekends!
The debugger returns this 404 error and indicates the URL returned a bad HTTP response code: http://screencast.com/t/bTeJhrS1
This might happen due to your server configuration, in some cases this happened due to server security which was blocking ‘Facebook’ so please also address this to your host provider to look into this.

You can also go trough this article and the solution provider there: http://problemsolv.in/solved-facebook-doesnt-fetch-data-when-sharing-url/
Let me know how it goes!

Thanks

Hi,

On click the datepicker div is set to display: none; this causes it to disappears.
Try this custom css in theme’s panel custom css section and test if this still happens. From my test this css code solved this issue: http://screencast.com/t/OUU6bKZJ

.datepicker.dropdown-menu {
display: inline-block !important;
}

Hope this helps!

Thanks

Hi,

Going trough these guides might help:

– https://support.google.com/webmasters/answer/178644
– https://support.google.com/webmasters/answer/183669?hl=en
– https://support.google.com/sites/answer/100283?hl=en

Thanks

Hi,

This should not happen in the first place. The theme automatically replaces those row classes with theme’s classes and if those classes aren’t changed the theme’s style isn’t working right therefore generating issues.
Are you saying that you’ve managed to solve this..? Please let me know!

Thanks

Hi,

In relation to this: http://screencast.com/t/tQVHHY9oHuYi the theme doesn’t add any div above the main body: http://screencast.com/t/oS4O08WF

You issues might be due to other plugins you use as the browser give several errors: http://screencast.com/t/zdiS06bi0px so you can try and test this without any plugins also or contact plugin’s authors.

The theme also has a similar background ad system which you can use for a similar result: https://forum.tagdiv.com/ads-system-full-guide/

Thanks

Hi,

Unfortunately I can’t help you with that as that’s a custom drawn logo. Sorry!

Thanks for the message!

Hi,

Remove this itemprop="mainContentOfPage" from single post template 2: http://screencast.com/t/YZ2Etzg0ZXyb then test again. It should fix the markup error: http://screencast.com/t/NNuEv4fG
We will have a look into theme’s review system and fix this issues in the next theme update.
Sorry for the inconvenience!
Let me know how it goes!

Thanks

Hi,

Try the shortcode inside post editor panel first and see how its rendered in the post’s frontend. It might work better without using the <div class="ultimatesocial"> container. We haven’t tested the ultimate social plugin so I’m not aware of its functionality.

Thanks

• This reply was modified 11 years by Lucian.

Hi,

Thanks Chris!

@debarup
Looks like its showing fine now: http://screencast.com/t/HnGxCNZuTq51
Theme doesn’t control the open graph tags which are used by fb and other sharing systems to share your posts’s info however on post pages the theme adds this og:image meta tag: http://screencast.com/t/gBuxntCpZc this was initially added to for post that use the video format or don’t have any feature image set and you can try to change the image size there: https://codex.wordpress.org/Function_Reference/wp_get_attachment_image_src ..to control this. Please keep in mind though that if you’re using a plugin that adds additional og tags this could not work.

Thanks

Hi,

@sjlabar Replied via email.

@bsullivan The issue with saving settings usually appears because the server security module blocks the access to admin-ajax.php file or the file it’s not found. Try to verify if this happens when you save settings in other cases in theme panel and also verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
Contact your server administrator and explain the situation, as it’s requested many times during the a save the file it’s treated as threat so it’s banned. You can report false positives to your server administrator to remove it from the banned list.
Hope this helps! Please let me know how it goes!

Thanks

Hi,

@sportskp Could you please provide more details on this as I’ve tried to recreate this using Yoast’s latest version and the Visual Composer version 4.4.4 and had no errors when generating the Yoast Sitemap.
Please let me know and also try without having other plugins active and make sure you also use the latest versions of both plugins, theme also and test again.

Thanks

Hi,

Add your code to the render table function here: http://screencast.com/t/dlZyhfbK
I suggest you get someone to help you with this if you don’t know how to do it yourself as you need custom work for this which we cannot provide as we work hard on development fixes and support. You can always get a freelancer from site like: http://studio.envato.com/

Thanks

Hi,

If you can’t manage to solve this please give us wp-access so we can have a look and send your login details via email at contact@tagdiv.com abd also include a link tot his tread or specify your issues details.

Thanks

Hi,

Could you please point us to one VC element that has this issue and the select url option as I’m not to which setting you refer to.
Please let me know and provide more details on this and also provide your site’s ulr.

Thanks

Hi,

Not sure how that happens. Could you please try to remove and reinstall the VC plugin and make sure you install the latest version from the full theme /plugins folder: https://forum.tagdiv.com/how-to-update-visual-composer-plugin-wpbakery/
Let us know how it goes and also make sure that you empty all caches and purge files if you use CDN host.

Thanks

Hi,

Unfortunately the grid’s query doesn’t use the WordPress’s query arguments that’s why the category__and doesn’t work.
You can try to work around this by building a new query for the grid and set the filter using category__and
If you can’t manage this by yourself we suggest you get a freelancer to help you do it as you need custom work for this which we cannot provide at the moment because we work hard on development fixes and support. You can get one from site’s like: http://studio.envato.com/

Thanks

Hi,

Thanks for your suggestion, I’ll add your request on our feature request list and consider it for future updates.
Unfortunately I can’t provide an accurate answer on this as we’ll have to discuss this first.
You can try to find and use a plugin for this.

Thanks for the message!

Hi,

The theme uses wp query arguments to build query’s: https://codex.wordpress.org/Class_Reference/WP_Query which are changed here: http://screencast.com/t/rbKeNtnjvwdg – http://screencast.com/t/RODnUcHaj – http://screencast.com/t/esfcQqgeX
This is not easy so I suggest you get a freelancer or a developer for this is you can’t manage it.

Thanks

Hi,

Where have you altered this. In posts’s page template here: http://screencast.com/t/I7h3S0JIR or in the get_item_scope function, here: http://screencast.com/t/8f6wzwFPIu

Thanks

Hi,

Setting the z-index to 0 for the rev slider usually solves this so make sure you use this custom css in theme panel custom css section:

.rev_slider_wrapper {
z-index: 0 !important;
}

If this dose not solve this please also provide your site’s ulr as we need to inspect this to provide and accurate solution on this.

Thanks

Hi,

Have you tried re-saving you permalink structure. If not please do so and let us know how it goes: http://screencast.com/t/DeotXmQu

Thanks

Hi,

According to this robots.txt configuration some resources on your site still aren’t reachable by google’s bots: http://screencast.com/t/SeAHYz99 so please make sure that you check them all and write and update the robots file to allow access to them or disable the plugins that use those resources and test again.

Thanks

Hi,

Please make sure that you update your themes to the last version now available on themeforest (4.6.3) then test this again. I’ve also tested the theme’s latest version for this but had no issues regarding this, the youtube video playlist works well: http://screencast.com/t/EJvjD9hkzEmx

Please make sure that you update and use the latest theme version following the instructions from this guide: https://forum.tagdiv.com/how-to-update-the-theme/ and let us know if you still have this issues afterwards and send us your wp-admin login details via email at contact@tagdiv.com along with an link to this tread so we can look into this.

Thanks

Hi,

You could filer those post by using theme’s tag filer instead of hard-coding a custom query. Just add a specific tag for those posts that use that specific custom filed then filter the posts on the block using that tag.

Hope this helps!
Thanks

Hi,

This markup error: http://screencast.com/t/NNuEv4fG ..appears because you’ve modified the itemtype="http://schema.org/Review attribute from post template – article tag. This should be ://schema.org/Article so make sure you change this and test again.

The “Node is empty” warning doesn’t mean much – it means there’s no child schema elements inside that parent – you won’t be penalized for something like that at all.
I’ve noted this as I also noticed this on our demo site and we’ll fix this in next theme updates.

Thanks