Search Results for 'cache'

Hello EmaO,

Please notice that our theme is tested with this type of plugin and until now, we do not have any bad reports in this regard, sorry! You should try to disable the others untested plugins used by you because all of these can interact with the theme core and cause a lot of unknown issues. Clear all your caches and check the results.

Thanks for the message!

Hello ecase,

There is no issue with the lazyload animation. It is just the first to break on a js error. These are usually caused by plugin conflicts. Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hi,

I have tried to replicate the problem you have on my end using a sticky menu – https://www.screencast.com/t/FyfG1TbF but it is not happening, it’s working properly. That could mean that a plugin interfering with the theme js could be causing this, also i can see that there is an error in your site – https://www.screencast.com/t/M8JymwxDfBFW. Try to disable all plugins except Visual Composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thanks

It;s because more and more people use untested plugins or js minification.
Please check your browser console and if you see something similar: https://www.screencast.com/t/lbFtvXd7 then you know you have a js error. This is most commonly caused by plugins.
disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hi,

I can see that you have some problems with the site at the moment I am inspecting it so I can’t give you a solution for the menu – https://www.screencast.com/t/qKC3ELPW7D try to disable all plugins except Visual Composer as some plugins are often the reason of this happening, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thanks

Hello munvik,

Q1->Unfortunatly, please keep in mind that the post template is not available in custom post type because this is CUSTOM and in this type of post which you have made custom, you do not have available this option, sorry! You should do it yourself.

Q2->Please notice that our theme has there type of reviews like as: Stars/Percentage/Points as you can see here -> https://www.screencast.com/t/R4Pnym2G

Q3->Please notice that if you do not have a solid coding skills, and if you want to display more levels in our theme and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry! Usually, we recommend the developers from studio.envato.com

Q4->Ensure that you are using the latest version of the theme and also, the right version of Social Counter which comes bundled with this theme packet. Also, ensure that you have added the right Facebook ID and also, make sure if it is valid. Clear all your caches and check the results.

Q5->The menu background still working only if you are in Menu section, like this -> https://www.screencast.com/t/TERPT3OZZta

Q6->Please keep in mind that the mobile theme uses is too different by desktop version mode. For more information about our mobile theme, you should consult the plugin documentation here -> https://forum.tagdiv.com/the-mobile-theme/ Also, if you want to bring on mobile the same content which is displayed on desktop version you should disable the mobile theme and this will be automatically switched to the general default mobile responsive mode.

Q7->You should add the mobile theme core file if you want to add this. Notice that is not a simple task and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you!

Q8->The mobile editor is unavailable for post page, sorry!

Thanks for your understanding!

Unfortunately plugins prevent me from inspecting the site. You could have a conflicting plugin that causes some issues. I can’t tell as I cannot use the browser inspector on your site.
please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello PedroMiguelMoreira,

Please keep in mind that the WP Super Cache is a compatible plugin with our theme and therefore, your website will have to be compatible with this caching plugin -> https://www.screencast.com/t/cBUCdAISFKy.

Thanks for your understanding!

Hi,

Now I see 3 categories son the mobile theme but all of them will have to show up. Please clear all caching on your site and contact the hosting provider and have them remove any hosting-side cache as well. also pleasde disable all plugins except visual composer, clear cache and reset cdn files.

thanks

Hi,

This could be a plugin conflict so please disable all plugins except Visual Composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
If the problem is still present it would be most useful if you can give a link to your site to inspect the problem first hand.

Thanks

Hello hussainjw,

I have checked your website and I notice that all of your ads seems to work as expected and their alignment is good-> https://www.screencast.com/t/PvBP6YVXOUEc. Try to clear all your caches and check the results.

Thanks for the message!

Hello,

1. The mobile theme will pick up the whole translation from the main theme, but you have to clear cache after translating.

2. Please access the plugin settings manually and set it up from there.
if he plugin still won’t work, there could be a plugin conflict it. please disable all other plugins except yoast and visual composer, clear cache and reset cdn files. Then try again.

Thank you!

Hello taneesha,

I have checked your website and I did not saw any problems with your images. All of these still working as properly now, as you can see here -> https://www.screencast.com/t/6O5BPtHLd Clear all your caches and check the results.

Thanks for the message!

There is no issue with the lazyload animation. It is just the first to break on a js error. These are usually caused by plugin conflicts. Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hi,

You can try to check this with all plugins disabled and also make sure that you delete all caches. If this does not work you can try and re-upload theme’s files via ftp.

Let us know how it goes!

Thank you!