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Hi, regarding the Blank Page upon editing a post.
1. I deactivated all the plugins except tagDiv plugins.
Result – still not working.
2. I am using a child theme, I cleared the cache and deactivated the plugin.
Result – still not working.
3. I activated the parent theme, hoping that it will solve the issue.
Result – still not working.
Any other workarounds?
Thank you
Hi guys,
I’ve recently updated to version 10.3.3 from 9.x and I’m in the process of moving my child theme over.
It appears that child theme files for tag.php, category.php etc, no longer respect the “ARTICLE DISPLAY VIEW” or “CUSTOM SIDEBAR + POSITION” set within the theme panel.
Even if I start with bare child theme and simply copy:
/wp-content/themes/Newspaper/tag.php
to:
/wp-content/themes/Newspaper-Child/tag.php
As soon as this file is in the child template directory I lose the theme panel settings mentioned above. Please note that this happens with an exact copy of the original theme file and no other files modigied in the child theme.
If I delete this file then the settings start working again.
Is there any reason for this? Are child themes still supported?
I cannot use cloud templates for my particular use case so I need to be able to utilize a child theme.
Thanks
Hi,
That is not an error, you do not have set a cloud template, you only try to edit a standard template that is not editable.
Yes, these files need to be set in child theme, if not will be lost when you’ll make the theme update. Also you’ll need t regenerate the images after you made the changes in theme files -> https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/
Thank you!
Hello !
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hi,
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you
Hi,
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If the problem persist, please set this code in functions.php -> wp-content/plugins/td-composer/legacy/Newspaper/functions.php
add_action(‘admin_head’,function() {
echo ‘<style>.td-gutenberg-editor .editor-styles-wrapper .wp-block {max-width:726px;}</style>’;
});
Or you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
Hi,
Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If there are still some problems, please provide some more details, some screenshots and a link to website.
Let me know the results!
Thank you
Hello,
i have installed the child theme and had selected in the theme panel under categories => article display view “module 10”. I also selected my own sidebar. When I look at the generated page, I still see module 1. I also see the default sidebar.
But if I delete the category.php in the child theme, I see module 10.
The category.php in the child theme is exactly the same as in the original theme.
Do you have an idea what the problem could be or what I have to set to make it display correctly?
BR
Christoph
Hi,
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If there are still some problems, please provide some more details and some screenshots.
Let me know the results!
Thank you
Hi,
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again
Let me know the results!
Thank you
Hi,
Our theme is using js for YouTube and Vimeo only if you have these element using on you website also these scripts are internal not external.
Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again
If there is still a problem, please provide some more details and screenshots
Thank you!
Hi,
Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again
If there is still a problem, please let me know the steps you’ve made to display the custom taxonomy fro CPT, so I can try to recreate the problem.
Thank you!
I can’t edit the category page. I get the error https://imgur.com/oqoslsJ
Also, the files that you share can I import them in child theme?
How can I do this?
If there is no need to be on child theme, will I lose them when I ll update the theme and plugins?
Hi,
This -> https://i.imgur.com/2mBkQGJ.png is not a theme element is coming from a plugin -> https://i.imgur.com/gE111Lv.png you need to find that plugin and check the settings that is using, to make sure that is a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If you do not want to remove that plugin and you only want to hide the author from the category page, you can use a custom css -> https://i.imgur.com/sviuwGl.png
.category .saboxplugin-wrap{
display: none;
}
The code need to be set in theme panel> custom code> custom css.
Hope this will help you!
Hi,
I just checked your website and I can not find this problem, there are no errors in console -> https://i.imgur.com/29JD1rw.png if the problem persists, please provide some more details.
The extra parameters can be set from some plugins, you can make a test, deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you!
Hi,
The image appear to be set but is not apply in the element to be display -> https://i.imgur.com/1HpYOk5.png
Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.
Thank you!
Hello !
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hi,
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again
Let me know the results!
Thank you
Hi,
Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again
Thank you!
Hello !
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hi,
I just checked your website and this is look normal.
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
If the website is still broken after login, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If there are still some problem and you continue to receive these emails, let us know!
Thank you!
Hi,
Usually this issue is related to a firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.
If you are not using non of them, please make sure that you do not have a plugin conflict, please deactivate ALL non theme plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you!
Hi,
I just made a test and for me is working good -> https://i.imgur.com/wmDXf7P.png
Please make sure that you have the latest version, Newspaper 10.3.2 or 10.3.3 also make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Hi s2rstudios,
You should try Arnaud suggestion, also please note that last version of Newspaper is v10.3.3 is most like a new theme, therefore the update from v7.6 will need a lot for adjustment, that were made step by step in each update.
The best and fast way to make the updated was as you tried, on a staging website
How to Update the Newspaper Theme for WordPress -> https://tagdiv.com/update-newspaper-theme/ also if the website was made using a child theme, you need to deactivate it. Most probably then the website was made using WPBakery (Visual composer), if yes, please let tagDiv Cloud Library disable -> https://i.imgur.com/BSFSi5N.png
Also for all other problems, let us know and we’ll help to fix them, step by step.
Let us know the results!
Hello !
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
