Search Results for 'child theme'

Hello !

Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hi,

I just cached this step by step and for me is working -> https://i.imgur.com/eXl4Jjw.png
Make sure that you are using the last version of Newspaper theme, v10.3.2
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/ ->
and please increase all requirements that are lower, and follow all steps.
Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let em know the results!
Thank you!

Hello !

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

If this doesn’t work you can contact our custom work team in order to do the update for you: https://tagdiv.com/web-development-services/

Thank you !

Hi,

I just checked your homepage and this is displaying the mobile theme on desktop -> https://i.imgur.com/y9aOQp6.jpg usuallly this is a cache plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also, in this moment with the mobile version on homepage I can not checked your menu.

Thank you for your understanding!

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/ ->
and please increase all requirements that are lower, and follow all steps.

Also make sure that all theme plugins are enable.

Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

If there is still a problem, please provide some more details and some screenshots. The error seems to be related to a header template -> https://i.imgur.com/5gKURr6.png

Let me know the results!
Thank you!

Hi,

All the settings and code set in theme panel will be save in database, therefore it will be not touch when you’ll make the theme update (the settings and code set for custom css will survive).
We recommend to use a child theme only if is necessary to make some changes in the theme files, you can check more in our documentation from here -> https://forum.tagdiv.com/the-child-theme-support-tutorial/

Thank you!

Hi,

Make sure that you are using the last version, Newspaper v10.3.2 and WordPress v5.4

Usually this issue is related to a firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.

If you are not using non of them, please make sure that you do not have a plugin conflict, please deactivate ALL non theme plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!
Thank you!

Hi,

The code need to be set on the files that are using as post templates for your posts, also please notice that all the changes made in them files will be lost when you’ll make a theme update.
If you are using a standard post style from 1 to 13 -> https://i.imgur.com/QQiXTjF.png the code need to be set in these files loop-single-x.php (x represent the number of post style) -> wp-content/plugins/td-standard-pack/Newspaper/parts/single/loop-single-1.php -> https://i.imgur.com/SjuUy38.png the code can be set there, also it need to be set on the post style you are using. If you are using the default post style and tagDiv Standard pack is enable https://i.imgur.com/YHYP2o5.png the file that need to be edited is this one -> wp-content/plugins/td-standard-pack/Newspaper/loop-single.php if this theme plugin is disable, then you need to edit for default post style this file -> wp-content/plugins/td-composer/legacy/Newspaper/loop-single.php
The above changes can be set in a child theme using our guide from here -> https://forum.tagdiv.com/the-child-theme-support-tutorial/
If you are using a single post template from tagDiv Cloud Library, then you need to set the code in one of the files from here -> wp-content/plugins/td-cloud-library/shortcodes/single for example in tdb_single_author.php -> https://i.imgur.com/iYm4uEd.png also the code that is provide to you need to be adjusted (these changes can not be set in a child theme).

Hope this will help you!
Thank you!

Hi,

Make sure that you are using the last version of Newspaper theme, v10.3.2 also make sure that the YouTube api key is set -> https://forum.tagdiv.com/youtube-api-key/
If the videos are still not working, make sure that you do not have a plugin conflict, please deactivate ALL non theme plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!
Thank you!

Hi techedge1,

If I understand correctly, the problem you have is that the TagDiv Compose or theme panel is not saving the settings, make sure that you do not have a plugin conflict, please deactivate ALL non theme plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

If this is not what you mean, please provide some more details and some screenshots.

Thank you!

Hello !

Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello !

Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hi,

Please make sure that you do not have a plugin conflict, please deactivate ALL non theme plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

If there is still a problem, please provide me a link to your website and some screenshots to can investigate the problem.

Hope this will help!
Thank you!

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/ ->
and please increase all requirements that are lower, and follow all steps, also the wp_memory_limit it need to be more the 256mb because the WPML need it too, I think 512mb will be enough.

If there is still a problem, make sure that you do not have a plugin conflict, please deactivate ALL non theme plugins and WPML, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results.
Thanks.

Hi,

Now the website is working normal, the only problem that is are the icons.
Is look that you have a problem with Access-Control-Allow-Origin (CORS origin)
-> https://i.imgur.com/NCcrvQn.png you can fix this by follow the steeps from this article -> https://crunchify.com/how-to-fix-access-control-allow-origin-issue-for-your-https-enabled-wordpress-site-and-maxcdn/

Also please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Hope this will help!
Thank you!

Hi,

If all the settings are according to our guide https://forum.tagdiv.com/system-status-parameters-guide/ it may be a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!
Thank you!

Hello !

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hi,

“The bad page was not the same for all, it was just for the posts for which ‘allow discussion’ was not checked.” – this is meaning that you have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Yes, we are using for support the last version or the theme, right now is v4.9.3.

If there still a problem, let us know!

Thank you for your understanding!

Hello !

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hi,

Please notice that we do not recommend to make changes in theme files, because these will be lost after you’ll make a theme update.
Also all these elements are appearing only if these are set inside of article.
If you still want to make these changes in post style/template, then you’ll need to edit the post style you are using, for example if you are using the post style 2 you’ll need to edit this file wp-content/plugins/td-composer/legacy/Newsmag/parts/single/loop-single-2.php -> https://i.imgur.com/IrcINbf.png if you are using the default post style you’ll need to edit this file wp-content/plugins/td-composer/legacy/Newsmag/loop-single.php also will be better to set these files in a child theme to not lose theme after a theme update.

Hope this will help you!
Thank you for your understanding!

Hi,

By default our “Trending now” option have the both options, is automatic changing and have the manual buttons, to set it on auto, you need to edit the page using tagDiv Composer like this -> https://i.imgur.com/BP1Uysn.png click on element and select auto an the number of post you want to slide -> https://i.imgur.com/oIO3qAp.png unfortunately there is no option to remove the arrow buttons from the element, but you can do it using this custom css
.td_block_trending_now .td-next-prev-wrap{
display: none;
}
The code need to be set in theme panel> custom code> custom css.
If the Trending now is not slider automatic it can be a plugin conflict, , please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Hope this will help you!
Thank you!

Hi,

Please provide some details about the way you made the update, the update should not make any changes in theme settings from theme panel and pages/posts settings only the settings from theme files will be lost.

Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also please provide me a link to your website to can inspect these problems, in this way i will be able to provide an working answer.

Thank you for your understanding!

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/ -> https://i.imgur.com/ne2eSgs.png
and please increase all requirements that are lower, and follow all steps.

Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

If there is still a problem, please provide some more details and some screenshots.

Let me know the results!
Thank you!