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Hi,
You could try re-installing the theme, by FTP if possible, that could solve the issue
– https://forum.tagdiv.com/topic/mobile-site-not-displaying/
Do not enter any code in the theme files, deactivate the child theme as well after re-installing.
If there is still a problem, please send us an email at contact@tagdiv.com and provide admin login information as well as FTP access. We will investigate further.
Thanks
Hi,
You need to use child theme only if you alter the theme files and make custom modifications. You need to copy only the files you want to modify. The supported child theme files are present in the above guide.
If you refer only to the panel settings and wordpress and you don’t have custom code added to the theme files then you don’t need to create a child theme.
Thanks!
Is there a more understandable guide that will tell me how to keep my changes with the child theme when I update?
Thanks
Hi Simion,
I already did that, deactivated plugins one by one and then kept refreshing the website on mobile 🙁 , nothing changed by that, even i switched to parent theme from child and that too cannot make a difference 🙁
Any further Help ??
Thanks
Hi Ginfox,
I have found a solution on WordPress.org forum, post by staff of SG. You can try this out:
function add_vary_header($headers) {
$headers['Vary'] = 'User-Agent';
return $headers;
}
add_filter('wp_headers', 'add_vary_header');
Add code above to your function.php file in Newspaper-Child theme folder. This will make different cache for each device.
Sorry I didn’t use SiteGround for a long time, so I’m not able to test for you. But I guess you may reply to https://wordpress.org/support/topic/configure-mobile-theme-for-supercacher-siteground/ if you need further support.
Happy Coding!
Atelier Shen
Also cleared cache and no child theme was used.
Have you carefully read the link I gave you?
https://www.screencast.com/t/7NU4jsu7G06
In my opinion, the screenshot everything is clear.
You need to delete the code marked on the screenshot in the file editor-style.css, which is located in the themes folder of Newspaper.
Also keep in mind please:
You could make a backup of the modified file, and after updating the theme replace the file with the modified one. Or check to see if this file can be overridden by a child theme.
Child theme support: https://forum.tagdiv.com/the-child-theme-support-tutorial/
Hey there ,
I’ve installed the mobile plugin and when opened my website on mobile all it says is :
The mobile theme path couldn’t be set. Please check if you already have another mobile theme plugin active and disable it (ex. Jetpack Mobile Theme or similar). If you use a cache plugin clear it before checking the results.
I don’t have any caching plugin or any other mobile theme. I’ve made a child theme though but checked it and it seems all good.
Also, currently I’m Using a website maintenance plugin and for now i’ve disabled the mobile theme plugin but would like to use it.
Any help ????
@fametaxi That would be not related to your case, the theme used here is an older version (7.3), also there seem to be some javascript conflicts that could cause the issue
– https://www.screencast.com/t/eI0CUmgmc
Those conflicts could be caused by plugins, code entered in the theme panel, theme files or child theme.
The theme supports a child theme, it is provided in the theme package
– https://forum.tagdiv.com/whats-included/
If you want to modify the loop file you mention, copy it in the child theme and modify it as you wish. Paste it in the main child theme directory, no structure needed for that file.
Remember to activate the child theme as well, in WordPress themes section.
Also: https://forum.tagdiv.com/the-child-theme-support-tutorial/
How can I make a child theme with all my modifications? Which files need to be included, and how do I go about updating the theme without losing my changes?
This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
It could also be a file permission issue: http://www.wpbeginner.com/beginners-guide/wordpress-user-roles-and-permissions/
Also please make sure you increase your memory allocation: https://forum.tagdiv.com/system-status-parameters-guide/
Thank you!
Hello,
the only tested and recommended plugins to use with our theme can be seen here: https://www.screencast.com/t/VwBJbJPzGux
The plugin you mention is not tested.
Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello Simion,
Thank you.
The issue has been resolved.
My server statuses were already beyond the recommended maximums.
It turned out that the tagdiv amp was deactivated. I dont know how that affected it but both the theme panel and images on mobile are working great now.
But just to be on the safe side, I have also renamed the child theme to the recommended default.
Thank you for your assistance. I appreciate it. God bless you.
Hello all,
https://todaycycling.com/tour-de-france/
We do have a situation, can you see the “black & blue main menu” load ? It happens before our child theme css is applied on the page.
I wanted to know how I can deregister the script that adds the Newspaper’s CSS from /themes/Newspaper.
Thank you 🙂
Hi,
That is unusual, did not see that before. Try as a fist step to deactivate all plugins except theme plugins as a quick test, check if the issue still happens. If you use a child theme deactivate it temporarily. Test again.
Ultimately you could try a theme reinstall by FTP (most recommended)
– https://forum.tagdiv.com/how-to-update-the-theme-2/
If there is still an issue please send us an email at contact@tagdiv.com and provide admin login, FTP and cPanel access if possible. We will take a look.
Thank you!
Recent changes in the theme may no work with a child theme that has a different name than provided. The default child theme does not provide any errors, code in it may cause issues. So if the 500 error is displayed only with the child theme active, then there could be a problem with it. Try with the default child theme in the theme package, enter no code in it, see if the same thing happens.
Also check the theme system status, if there are sufficient resources
– https://forum.tagdiv.com/system-status-parameters-guide/
Maybe the hosting provider can check why exactly the 500 errors are happening, since it is a server error there could be logs to check.
The Revolution slider does not need to be activated, the bundled version does not require activation. You can import demo sliders and configure them to display posts
– https://forum.tagdiv.com/import-revolution-sliders-on-demos/
Hello,
This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
If the issue is still there afterwards, Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation.
Thank you!
Well that is the issue then. You seem to have a js issue that breaks the theme functionality. Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hi,
There could be issues when using a child theme, if for example you changed the child theme name (other than the default name)
– https://forum.tagdiv.com/the-child-theme-support-tutorial/
If that is the case try with the default child theme as provided in the theme package
– https://forum.tagdiv.com/whats-included/
Thanks
1/2. You can use a child theme safely with the Newspaper theme, as long as it is the one provided in the theme package
– https://forum.tagdiv.com/whats-included/
– https://forum.tagdiv.com/the-child-theme-support-tutorial/
What I was trying to say is to not use a different child theme name. WordPress recommends that the main theme name should be used with a “-child” append
– https://codex.wordpress.org/Child_Themes
Changing the child theme name may cause issues with the theme, please try not to change it.
3. We have not made any tests in the matter up to this moment unfortunately, most users who changed the child theme name have reported issues and reverted to default name to fix them. There were issues with the theme panel, multipurpose plugin etc.
4. So deactivating the child theme did not solve the panel problems. Please check the theme system status parameters
– https://forum.tagdiv.com/system-status-parameters-guide/
Ask your hosting provider to increase the allocated resources if needed. Additionally deactivate all other plugins as a quick test, leave only theme plugins active. Check if this has any effect.
If there is still an issue, please send us an email at contact@tagdiv.com and provide admin login as well as FTP and cPanel access. We will take a look. Include a link to this topic in the email.
Hi,
I have a two problems with td-composer on child theme of Newspaper 8.7:
– Switching from Newspaper theme to Newspaper child-theme, the plugin page says “td-composer/td-composer.php è stato disattivato a causa di un errore: Il file del plugin non esiste.” (td-composer is deactivated cause an error. The plugin file doesn’t exists).
– Now td-composer doesn’t work to edit a page. It just loads to infinite.
How can I fix it?
Thanks
Hello,
This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hi,
If you used custom code in theme files directly or through a child theme, or maybe in WordPress files, remove it and see if the message is still displayed. The theme does not provide such errors so it could be theme modifications or additions that are causing it to appear.
Thanks
Hello,
Thank you for your response. There are some things I have to address, maybe it will help.
1. I always make changes to themes I use, some may not be that visible. So I use child themes to preserve the change without worrying about theme updates. So deactivating the child theme might not a feasible option for me.
2. Concerning the name, cpanel file manager does not permit two folders having same name in same directory (unless I am missing something). Even right now, I tried changing the child theme name to read same as parent theme name and I got a warning that’s its no possible.
3. From the very beginning of using the NewsPaper 8 theme, I have always used that exact child theme as it is without any problems. It issue started after the recent update. Before that, the theme panel was working fine and the images were loading mobile even though I was using the child theme. Now its not working.
4. Also I temporarily activated the parent theme and tried to us the Theme panel, it still did not respond. Nothing was clickable. However, the mobile images began to load although theme panel remained non-functional.
The problem is, I dont feel comfortable using the parent theme directly. I need to operate from a child that loads well on mobile and whose theme panel is working.
Please how do I get this done, like it was before I updated.
Thank you for your kind support.
