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Hello!
Check for a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello!
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
i reviewed it but i want to add my custom php file in child theme. so is it possible?
i have created archive-library.php file and add get_sidebar(); and then assign custom sidebar from theme panel CPT & taxonomy section but it’s not applying. so what am i doing wrong here?
Thanks
Hello!
Yes, you are right. I will suggest you to make a child theme first and modify the theme of plugin files from there, so that you don’t lose the changes when updating our theme.
Thank you!
and to modify the header.php I don’t need to create a child theme first? Won’t I have the problem that when updating the theme the adsense code disappears and the ads also disappear?
Hello!
Please make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. Please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin.
Let us know the results.
Also we have a guide for how to investigate this problem and fix it: https://forum.tagdiv.com/tagdiv-composer-not-working/
Thank you!
Hello!
Normally it should appear that element.
Please check the theme and plugins to be up to date.
Make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to start looking for a plugin conflict. Please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
Thank you!
Hello,
Usually, this problem appears when the requirements are not set like in our guide.
Please make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ in special this => https://www.screencast.com/t/uFfzyflRd
After this, if the problem persists, please you will have to start looking for a plugin conflict. Please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again, and check the results.
Let me know about your results!
Thank you!
Hello !
In order to edit the post template on standard pack you will have to do it manually in the post template that you use. You can see all of them here: wp-content\plugins\td-standard-pack\Newspaper\parts\single
You can add this into a child theme too if you want: https://forum.tagdiv.com/the-child-theme-support-tutorial/
I hope this was helpful !
Thank you !
Hello,
Indeed this seems to be a weird problem. My suggestion is to first start clearing your cache. Make sure that your cache is optimized and cleared. Also what You should do is to check your plugins. Please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you!
Hello,
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you!
Hello,
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
Let us know about your results!
Thank you!
Hello,
Please make sure that you are using the last theme version, Newspaper v10.3.9.1 and last WordPress version 5.7.
Also, make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
I suggest setting the permalinks from WordPress-> Settings-> Permalinks, on Plain => https://www.screencast.com/t/aQVuDCyS and see if there are any changes.
Let me know the results!
Thank you!
Hi,
we have sent this information to our developers and following the investigations, this notification does not come from our theme.
Also, according to this topic from WP support
https://wordpress.org/support/topic/sharedarraybuffers/ to fix the problem you need to set that code in functions.php wp-content/plugins/td-composer/legacy/Newspaper/functions.php or if you use the child theme you can set it in the functions.php from there.
Thank you!
Hi,
Please check if you don’t have a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Also, please try the solution provided above, and if this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– wp-admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
Let us know about your results!
Thank you!
Hello!
Please make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. Please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin.
Let us know the results.
Also we have a guide for how to investigate this problem and fix it: https://forum.tagdiv.com/tagdiv-composer-not-working/
Thank you!
Hello!
If you won’t use default templates, then you don’t need to have Standard Pack plugin installed.
Please make sure that the theme and the plugins are up to date.
Please take a look for this advice before updating: https://forum.tagdiv.com/topic/action-required-please-read-how-to-update-to-the-newspaper-theme-v-10/
I recommend you to make a backup and update plugins and the theme via file transfer, so that you don’t face any error: https://forum.tagdiv.com/how-to-update-the-theme-2/
Please make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. Please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
Let us know about your results!
Thank you!
Hi,
About WPBakery Visual Composer and Revolution Slider plugins, make sure that you have them updated with the new versions from package 4.9.6 then it should work properly.
If you do not know about child theme, most probably you are not using. For more details about child theme you can check our guide from here https://forum.tagdiv.com/the-child-theme-support-tutorial/
Thank you!
Hello!
Make sure the theme and plugins are up to date.
Also, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
Let us know about your results!
Thank you!
Hello,
Usually, this problem appears where are you using javascript (custom/ external code Javascript), this code can be set as custom in Theme Panel, theme files or it can come from the extra plugins that are using.
Please make a test only with tagDiv plugins and without extra custom code, also if you are using a child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
Thank you!
Hello!
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
Also, try to uninstall and install again the TagDiv Composer plugin.
Thank you!
Hi Calin, thanks for the tips. WPBakery Visual Composer and Revolution Slider plug-ins seemed to be the culprit. However, the images are back on the home page but now other items are missing and seeing text? Any other suggestions? What do you mean by “if you are using a child theme, set the main theme”? Can you send me images or describe how to do this? Thanks, g
Hello,
Single Post Template from Cloud Library can be edited on front-end with tagDiv Composer, this is the only way and will it work. tagDiv Cloud Library is a special custom post type made for our theme and all cloud templates that are built with it are store in the database. Therefore will not work if copy the shortcode and disable the plugin.
If you want to make a template with code you can edit a standard template from the tagDiv standard pack and you can set it in the child theme.
The mobile theme comes with its own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple).
Also, with our theme, you can use for mobile the responsive version of the theme, the mobile theme plugin or the mobile page editor (this can be edit with tagDiv Composer).
You can check this video about the Newspaper theme version on mobile -> https://www.youtube.com/watch?v=SpGkOnJeNZY
About the custom header, please notice that we can provide support only for theme functions and for custom implementation. For this, you need to contact the custom services -> https://tagdiv.com/premium-customization-services/
Also, for implantation and compatibility for untested and custom plugins, you need to contact work ->https://tagdiv.com/premium-customization-services/
Also, make sure the code you set in the functions.php is set in child theme functions.php or this path => wp-content/plugins/td-composer/legacy/Newspaper/functions.php
Thank you!
