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simchris
tagDiv Member

One thing you can do, too … is make full backup of dbase at server level; make full backup of site via FTP.

Run the update on WooCommerce, then check to see if any theme files need to be manually updated for new hooks in the Newspaper/woocommerce (or wherever that is) folder. It will tell you if something changed on the status report screen in WooC.

If you can’t get it to work, then simply “roll back” your version of WooCommerce from the backup you took via FTP. Any problems with that, then resurrect the mysql dbase from backup.

I will be doing this Saturday on our site, to see what happens 😉

Andrei L.
tagDiv Member

Hi

Please make sure that you installed the theme according with our documentation: https://forum.tagdiv.com/newsmag-how-to-update-the-theme/ This seams to be a css issue so please check in browser console if there are any error related with css files. Usually should be a 403 or 404 error. Also you can try to log in via ftp and rename the plugins folder, just to make sure that the issue is not caused by a plugin. For more details about this step please check this link: http://www.wpbeginner.com/plugins/how-to-deactivate-all-plugins-when-not-able-to-access-wp-admin/
If the problem persist try to reinstall the theme following the steps indicated in our documentation, clear all caches, leave all plugins deactivated and test again.
If you still can’t manage to solve this issue please address us via email at contact@tagdiv.com and provide wp-admin and ftp access and we will inspect this issue as soon as possible, also include a link to this topic.

Thanks!

simchris
tagDiv Member

If you have cleared and reset any caching plugin and didn’t help, then …

Your best bet is to do a clean install of the theme. Upload the theme via FTP (don’t use the pokey Envato updater), upload the updated plugins included with theme — then login and make sure you can login.

Make sure you have full backup before doing anything.

********You should login now and CHANGE your login/password as this is not a secure location, meaning anybody with forum access could login to your system right now.******

Bogdan B.
tagDiv Staff

Hello,
It seems something might have gone wrong with the installation. Please follow this tutorial to install your theme via ftp: https://forum.tagdiv.com/install-via-ftp/
As for the visual composer plugin, make sure you delete any old version of the plugin from your plugins directory: wordpress/wp-content/plugins
Thank you!

jinkyu2
Participant
#0

I found child theme file which is located “code” folder.
I send Child theme file to server by FTP and activated.
It works.

Is it all i need to use Child theme?

todaybase
tagDiv Member

My host support confirmed that they successfully updated through FTP, yet i feel no changes. The version still should 6.5.1

Please is there no way i can have this seamlessly done.

As it is I dont know what next to do
can you support us.

miroslavkulich
tagDiv Member

That was htaccess in web folder. In the root folder on FTP, i have just

php_value max_input_vars 100000

Bogdan B.
tagDiv Staff

Hello,
It seems something might have gone wrong when updating. Please make a fresh install via ftp by following this tutorial: https://forum.tagdiv.com/install-via-ftp/ Your settings will not be affected as they are stored in the database. Simply download the latest version of the theme and install it directly.
Thank you!

Bogdan B.
tagDiv Staff

Hello,
Thank you for your suggestion but premium themes cannot be updated like plugins or wp themes as the code is custom and wp cannot replace custom code.
The envato toolkit sometimes creates issues (not only with our theme) so please follow this tutorial to update your theme: https://forum.tagdiv.com/how-to-update-the-theme-2/ We usually recommend FTP as it’s the safest method of update since it does not depend on additional software.
Thank you for your understanding.

Andrei L.
tagDiv Member

Hi

The theme becomes active only when it’s uploaded on your server via FTP or via WordPress as it’s indicated in our install guide: https://forum.tagdiv.com/newsmag-how-to-update-the-theme/ However to keep your customizations you can use the patch provided with the theme. This patch contains only the modified files from one version to another, so you can simply upload only those files on your server via FTP.
Before making any changes please make sure that you do a full backup of your current theme installation and WordPress: http://codex.wordpress.org/WordPress_Backups

Thanks!

Bogdan B.
tagDiv Staff

Hello,
Unfortunately this is not a known error to us. We had no reports of it yet and we could not recreate it. Please try to reinstall your theme as files might have got corrupted in the process.
https://forum.tagdiv.com/install-via-ftp/
If the problem is still there after reinstalling then please send an email at contact@tagdiv.com and provide wp-admin. Please also include a link to this topic.
Thank you!

Bogdan B.
tagDiv Staff

Hello,
The envato toolkit usually works but it sometimes creates problems. You can use the toolkit but if there will be errors/problems upon install, the best method is ftp as it does not depend on third party software.
Thank you!

stephenladek
tagDiv Member

I have followed your instructions (FTP new theme 6.4.4, deleted and re-installed the social counter plugin, created FB app).

Now, it appears to be working on our post pages (where the social counter is a widget), but not on the homepage (where the social counter is a block added to the page). Any suggestions?

Vesa
Participant
#0

I followed the instructions here to update (via FTP) the Newspaper theme from version 4 to 6:

https://forum.tagdiv.com/how-to-update-the-theme-2/

Before that, I had updated WordPress to the latest version (4.4.1), together with most of the plugins. Everything had worked after that.

However, after I then updated the Newspaper theme, the site layout looks completely randomized. Please see the screenshot at

http://aijaa.com/QLlocm

Activating and registering Newspaper 6 as instructed did not help, except that the warning message seen at the top of the screenshot disappeared.

blujimbo
tagDiv Member

envato wordpress toolkit won’t work? FTP through the host is the only way?

Catalin
tagDiv Staff

Hello urbanmaxx,

We know about this problem which was caused by the new version of WordPress 4.4.1. Please try to update to the latest update of Newspaper 6.6.4 via FTP that was released today 08.01.2015 -> http://screencast.com/t/LhuSdixs
For more details about updating, please check our documentation here: https://forum.tagdiv.com/how-to-update-the-theme-2/

Let us know how it goes!

Thank you for the message and sorry for the inconvenience!

drianatnas
tagDiv Member

Hello,

After WordPress upgrade, category pagination (set the standard pagination) not works. I did what you guided here (https://forum.tagdiv.com/topic/standard-pagination-not-works-after-wordpress-update/), but after adding the code, my site went offline. I ask, please, requesting my Sftp via email so you can help me solve this problem.

Thanks in advance.
Adriana.

Bogdan B.
tagDiv Staff

Hello,
this is a strange issue. We have no reports of this happening. Please try to download the theme again from envato and make sure you install the version you download following this guide: https://forum.tagdiv.com/install-via-ftp/
Thank you!

SamWheat
tagDiv Member

Salut Bogdan, scuze ca voi vorbi in romana

Pentru inceput as dori sa te intreb daca avem posibilitatea ca aceasta convorbire sa fie privata pentru ca as dori sa iti transmit date confidentiale despre website ca eu sa iti pot da denumirea websiteului. As dori sa imi pastrez anonimatul daca se poate.

Am 2 probleme mai exact mari ciudate:

1. Appearance -> editor -> ecranul apare cu descrierea website ului etc apoi ingheata si mai apoi tot con tinutul ferestrei devine alb.

2. Probabil de la un virus/bot/hack ceva sau un program ( enhanced media library ) wordpress a revenit la 4.4.0 desi eu aveam 4.4.1 before. In consecinta tema se comporta ciudat. WordPress a fost updatat ulterior insa problema a ramas.
Tema era singura pe care o aveam in panoul de teme cand acest lucruru s-a petrecut.

a. Momentan, nu pot folosi decat logoul pentru statndard image nu pentru retina, pentru ca daca folosesc logo retina, tema nu il reduce ci o afiseaza mare.

b. Nu mai pot avea acces la panoul Envato tolkit -> tagdiv NesMagazine pemtru ca imi soune ca tema nu este instalata, desi eu pe tema voastra functionez.

Ce e de facut ?

Daca ajuta cu ceva pot da datele de log in in wp admin sau ftp pentru a scurta din timp …

Multumesc !

  • This reply was modified 10 years by SamWheat.
  • This reply was modified 10 years by SamWheat.
  • This reply was modified 10 years by SamWheat.
  • This reply was modified 10 years by SamWheat.
  • This reply was modified 10 years by SamWheat.
Bogdan B.
tagDiv Staff

Hello,
It seems something went wrong upon installation. Please try to install your theme again using this guide: https://forum.tagdiv.com/search/ftp/
Please try it on a fresh wp install as well.
Let us know how it goes.
Thank you!

Bogdan B.
tagDiv Staff

Salutare,

Daca ai instalat recent sau ai facut update recent la tema, s-ar putea sa se fi corupt fisierul respectiv asa ca incearca te rog sa reinstalezi tema prin FTP urmand acest tutorial: https://forum.tagdiv.com/install-via-ftp/
Mai poti de asemenea verifica parametrii din system status: https://forum.tagdiv.com/system-status-parameters-guide/
Anunta-ne te rog daca problema persista.

O zi buna!

pcman
Participant
#0

Hi! I disabled thumbnails in theme panel for some sizes and regenerated it with plugin but for some images there are about 40 thumbnails (average 20)! (you can see it here http://postimg.org/image/orytlindh/ )

How to reduce unused images?

Thank you

Lucian
tagDiv Staff

Hi,

We haven’t had any similar reports concerning this so I’d like to take a closer look at this. Could you please write us via email, at contact@tagdiv.com provide wp and ftp access and also all the necessary details on how to recreate and test this.

Please also provide access to your webmaster tools area to contact@tagdiv.com you can provide restricted access – http://googlewebmastercentral.blogspot.ro/2012/03/safely-share-access-to-your-site-in.html

Thanks!

Bogdan B.
tagDiv Staff

Hello,

Please try to reinstall the theme via ftp and make sure you replace all the files from your old theme. This issue was fixed in the current version so it seems something went wrong with your update or you did not replace all the files. If you installed the theme correctly and replaced all the files and the problem is still there, please send an email at contact@tagdiv.com and provide wp-admin so we can take a look.

Thank you!

Bogdan B.
tagDiv Staff

Hello,
Please try to uninstall your social counter from the plugins section of WP and also delete files. Then try to install the counter again. If it still does not work, please try to install the plugin via FTP. https://urbangiraffe.com/articles/how-to-install-a-wordpress-plugin/
Let us know how it goes.
Thank you!

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