Hi,
I wish I could displau the the last updated/modified instead of created date in flex block.
Could you tell me how to do it ?
Many thanks,
Anne
Hi nebuladesigns,
Please make sure that you made a full backup, after that please try to update the theme using our guide from here -> https://tagdiv.com/update-newspaper-theme/ also make sure that after the theme is updated you update and enable the theme plugin -> https://i.imgur.com/hWb4zz5.png
If there is still a problem, please let me know, also please provide a screenshot of the problem that you are facing.
Thank you!
Hi mbrckn, unfortunately the td_ajax.php can not be set in a child theme, therefore the only way to make the changes in that file is the directory that is set the file and after theme update you need to set those changes back.
Thank you for your understating!
Hi mbrckn, indeed our theme has many options and most of theme make request to database, therefore if you are using many options with ajax queries you need to have a good server.
Unfortunately we do not have for the moment a quick fix, but we can provide a guide for how to reduce the ajax request and CPU –> https://forum.tagdiv.com/topic/a-few-tips-for-newspaper-x-speed-high-cpu-usage-issues/ also if you are using a pro demo and disable the Standard Pack plugin then should be some improvements our developers are working to make the theme better and find a different way to keep the theme options but with better performance, I hope that in the coming update to start to appear some results for this problem.
Thank you for your understanding and sorry for the inconvenience!
Hi
The Instagram footer doesn’t update until the next day. I have tried clearing the cache
however, it did not make a difference
Now that I have updated my newspaper theme to 10, the tagdiv composer will not work.
My web developer said the plugin is not working
What can I do to fix this. For now I am going to try and load 9.8 to get functionality. Need your help and advice.
Hello !
The Mobile theme was specially designed for optimization on mobile devices. Unfortunately on mobile theme you cannot do much changes of design. If you want to have the same design as on desktop mode you can achieve that by simply disabling the mobile theme.
You will have to recreate your pages into the Mobile editor or completely disable the mobile theme. The mobile editor will not render shortcodes !
Also you can disable mobile theme on certain pages or posts by following this setting: 
Please take a look here: https://forum.tagdiv.com/the-mobile-theme/
Mobile theme plugin can be disabled from Newspaper Plugins as you can see here: https://www.screencast.com/t/LnkZCEVC
You are now able to create mobile viewport templates as you can see in our guide here: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
! Atention ! If you are using mobile templates you will have to remove the mobile theme plugin and also at the moment AMP is not working with mobile templates.
Please note that at the moment the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2
Thank you !
After reinstalling the new version, I have re-added all the settings manually. This time I was able to do it.
But how to make sure that, it should not repeat anytime in future while/during/after an update?
Yes, please, I’d like to help you to help me.
Well, I changed all the structure of my pages with the update because I was using the Standard Pack before and now I’m only using the Cloud Template and I disabled the Standard Pack. My pages are full of ads, and clearly, this adds requests (many), but no changes in the update (before/after) in this field. No new plugins, I removed some of them instead, trying to find a solution for my issue.
My server is not the best server possible, so this might be the problem and I can accept it and I will probably buy a better one soon. But what made me disappointed was that I expected better performance (following this page https://tagdiv.com/newspaper-theme-update-standard-pack-or-tagdiv-cloud-templates/), I thought that the 10 version was a lot better than the 9 and that’s why I wrote here.
Thank you so much for your reply, I will send you an email as soon as possible
Hi,
Usually this problem -> https://prnt.sc/vh6ywo appears when something is not installed correctly (is possible that during the theme update some files to go wrong).
The shortcodes -> https://prnt.sc/vh6swm appear on your website because tagDiv plugins are not enable from Newspaper > plugins .
Those errors -> https://prnt.sc/vh6swm coming from the extra plugins that you are using, those are not from our theme.
What I can recommend is to make the update using the manually version (option B) from our guide -> https://tagdiv.com/update-newspaper-theme/
Let me know the results!
Hi,
Indeed there were reported some similar situations and our developers find some cases when this problem appear, there will be soon a theme update and those problems will be fixed.
Thank you for your understanding and sorry from the inconvenience!
Hi,
Normally this should be update at list once per day, what can be the problem is that if you have some cache on server or website.
If the problem persists, please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
Hi gc2522734, pleas try the manual theme update (method B) from our guide -> https://tagdiv.com/update-newspaper-theme/
If there is still a problem, please let me now!
Thank you!
Hi,
If you are using the new option for mobile page from cloud -> https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/ then you can import 0> https://i.imgur.com/TtaINYK.png then from manager import the header and footer and set it as you like -> https://i.imgur.com/hLa2P67.png
Hope this will help you!
Let me now the results!
Thank you!
Hi Marvin005,
Similar cases were reported from users how updated the WordPress version over v5.5 and still use a theme version lower then Newspaper v10.3.6.1
What you need to do is to make sure that you have the last them version, Newspaper v10.3.7 if the problem persist, please disable and delete tagDiv Composer plugin and reinstall it from Newspaper > plugins (in this way it will be install from our server), also make sure that you do not have any conflict plugins, please deactivate ALL plugins except tagDiv plugins (theme plugins), also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Hope this will help you!
Let me know the results!
Thank you!
Hi!
I’m sorry for not choosing the right words. I didn’t mean to offend you. You are right, there’s nothing in the theme panel system status that would indicate that the requirements are not met.
Is it possible that, between updates, you changed the page structure and added some new blocks, ads, scripts, or plugin(s)? Something that brings additional requests? Are you using the Standard Pack plugin?
If that’s not the case, we would like to investigate it for you as we had a few situations like this reported after the update. Our developers are trying to replicate it, so that we can identify the issue and, if it is related with the theme, fix it. For now, under all testing environments we could not replicate it. Would you be interested in sending us an email with this and help us investigate it on your website?
We are focused on providing you the best experience with our WordPress theme and we really test it thoroughly as we want you to be able to create, design and manage your website with pleasure.
I hope you decide to let us investigate, for this please send us an email at contact@tagdiv.com and include a link to this topic in the email!
Thank you for understanding!
Website breaks when trying to Update theme and wordpress version.
How to resolve please.
Hello !
The Mobile theme was specially designed for optimization on mobile devices. Unfortunately on mobile theme you cannot do much changes of design. If you want to have the same design as on desktop mode you can achieve that by simply disabling the mobile theme.
You will have to recreate your pages into the Mobile editor or completely disable the mobile theme. The mobile editor will not render shortcodes !
Also you can disable mobile theme on certain pages or posts by following this setting:
Please take a look here: https://forum.tagdiv.com/the-mobile-theme/
Mobile theme plugin can be disabled from Newspaper Plugins as you can see here: https://www.screencast.com/t/LnkZCEVC
You are now able to create mobile viewport templates as you can see in our guide here: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
! Atention ! If you are using mobile templates you will have to remove the mobile theme plugin and also at the moment AMP is not working with mobile templates.
Please note that at the moment the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2
Thank you !
Hello !
Please make sure to update and re-activate all the plugins: https://forum.tagdiv.com/newspaper-how-to-update-a-plugin/
Let us know the result !
Thank you !
I bought the “newspaper” license for a site I had to do months ago, (xluxuo.com) then the customer didn’t want the site with this template anymore and I thought I could use this license for a new site at the first opportunity.
Now I have installed the template on the temporary domain “karmaweb.blog”, (the final site will be on “viaggiiconme.it”).
In the NEWSPAPER-> UPDATES page I read “activate theme” but the landing page does not open and the message “You don’t have permission to access this page.”
How come and how can I solve?
We are going to update Newspaper 9 to Newspaper 10, while updating the version we are getting a lot of shortcode errors on pages and post. Moreover, we are finding many fatal erros and the descrption is attached below
If we use latest TD Composer fatal error comes like
New TD Composer Plugin Error
https://prnt.sc/vh6ywo
Older TD Composer is not working/compatible with new Newspaper x theme version.
New Theme errors
https://prnt.sc/vh6swm
https://prnt.sc/vh6tf6
wp-booster files
https://prnt.sc/vh6wvo
I request you to please guide me on these points so that we can keep update 9 to X theme version..
Hello !
I am sorry for the misunderstanding !
New users don’t really use wp bakery from what we have seen and our developers have left that option to the users choice so it is only manual. In order to update it follow our guide here: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Thank you !
Hello !
The Mobile theme was specially designed for optimization on mobile devices. Unfortunately on mobile theme you cannot do much changes of design. If you want to have the same design as on desktop mode you can achieve that by simply disabling the mobile theme.
You will have to recreate your pages into the Mobile editor or completely disable the mobile theme. The mobile editor will not render shortcodes !
Also you can disable mobile theme on certain pages or posts by following this setting:
Please take a look here: https://forum.tagdiv.com/the-mobile-theme/
Mobile theme plugin can be disabled from Newspaper Plugins as you can see here: https://www.screencast.com/t/LnkZCEVC
You are now able to create mobile viewport templates as you can see in our guide here: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
! Atention ! If you are using mobile templates you will have to remove the mobile theme plugin and also at the moment AMP is not working with mobile templates.
Please note that at the moment the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2
Thank you !
After Theme updated i have got lots of issues
– Mobile Menu Issue ( Mobile Menu Not Updating Even Selected Menu but it not shows the menu in public view )
Created Menu in Appearance Section –> Edited Menu in Tagdiv Composer –> Selected Menu in Public View –> Menu Not Showing
– Icon Alignment Showing Different in Tagdiv composer But For Public View Show Icons Alignment Like This
– Some Times Row Background colors Not Updating
Please Solve These Major Issues as Early as Possible due to this error My Website Looks not good… These all Problems Occurred in Mobile Theme
hello there,
we are unable to update the latest version of the theme. When we trying to do so it showing ‘An error occurred while updating Newspaper: The update cannot be installed because we will be unable to copy some files. This is usually due to inconsistent file permissions. header.php’. please help us
