Hello!
Do you use the latest update of the theme and plugins?
Update WordPress, PHP, the theme, and plugins to the latest version: https://forum.tagdiv.com/how-to-update-the-theme-2/
Make a test and deactivate all plugins except tagDiv ones. Also, if you are using a cache plugin, deactivate it, clear all cache, and try again.
Let me know the results!
Thank you!
Hello!
Did you try to uninstall the mobile theme and AMP plugin?
I said that the issue with the opt-in builder is a known one, and it will be fixed in the next update. The opt-in builder is already updated; do not worry. That notification is a problem.
Thank you!
Also, you did not address this:
Problem number 2: tagDiv Opt-In Builder cannot be updated.
I tried updating it 5 times. I still see the message to update it.
Hello,
It has been fixed, thank you.
Appreciate feeling me the solution so that i can fix it whenever i receive an update.
Thank you
I’ve just updated to 6.6.1 and the page settings panel is missing from edit page… That happen today, in July 2024 🙂 Do you have any solution?
Thanks
My name in lights (Neotrope aka Christopher Simmons) contributing to bugfixes in WordPress 6.6.1 update released today 🙂
** Issue with super full height category selector box when using Classic Editor plugin active, FIXED **
https://wordpress.org/documentation/wordpress-version/version-6-6-1/
Hello!
1. That notification still remain there. This is a known issue and the opt-in builder is fully updated.
2. This seems to be a caching issue. Clear all the cache or disable all the caching tools to see if the issue is still there or not.
3. I can see it is the same responsive template.
Thank you!
Hello!
We have 3 options available for mobile versions that you can use:
1. Responsive version: A responsive version of your website looks similar to the desktop version. TagDiv Composer is used to edit the page. Click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB. There, you can see your mobile version and edit or adjust the elements to look better.
2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages
3. Mobile theme plugin: The Mobile Theme is a performance-optimized theme included in the main Newspaper theme that only loads on mobile devices. It comes with its own templates and designs for pages, posts, categories, etc., so your current templates from the desktop theme will get converted to the mobile theme layout. Please see https://forum.tagdiv.com/the-mobile-theme/ and https://forum.tagdiv.com/mobile-theme-introduction/ for more information.
A full explanation is here: https://www.youtube.com/watch?v=SpGkOnJeNZY
If you need to use mobile version 1 or 2, then you need to uninstall the Mobile Theme plugin and AMP.
From my point of view, if you don’t use the Mobile Theme plugin, then there is no reason or benefit to AMP. Unfortunately, AMP is not working with the cloud templates because the AMP’s layout is not fully customized.
The AMP version works best with default templates and not cloud templates. That’s why we integrated it with the Mobile theme plugin.
The feedback from our clients about AMP was negative and it is not used anymore, that’s why we didn’t add more customization options. We no longer recommend using AMP because it is deprecated https://developer.bigcommerce.com/docs/storefront/wordpress/platform-integration/enabling-amp
This is a known issue and the opt-in builder is fully updated.
Thank you!
Hi,
This is just a notification that doesn’t disappear, but the update has been made. It will be resolved in the next update.
I want to ask if you use elements from Opt-In. After a brief review, it seems that you don’t, but you can deactivate the plugin.
Also, I see that you have the mobile theme plugin, and here the logo is displayed, but if you want to have the responsive version please edit with tagDiv Composer, select the viewport on phone, select the header logo and change it => https://i.imgur.com/cR7F0v4.png https://www.youtube.com/watch?v=HXQQygkCCJo -> https://forum.tagdiv.com/add-logo-newspaper/ delete the text or svg code and insert your logo.
Thank you!
Hi,
I have the website https://www.putereaapatra.ro/. I use Newspaper template.
I encounter these errors on my website I cannot solve without your help.
1. Plugin Update not working.
I get the following message when trying to update tagDiv Opt-In Builder. I tried updating it at least 5 times.
There is a new version of tagDiv Opt-In Builder available. View version 1.6.1 details or update now.
2. The homepage I see when I am logged in vs the homepage there is when I am logged out on my PC are not the same version. The one I see when I am logged in it is perfect. The one I see when I am logged out has bugs, items not showing etc.
3. The footer of the mobile page does not show properly on mobile devices. There should be the same type of footer for both PC and mobile but it is not.
Hello everyone!
I have the website https://www.stiripebune.news/
Here, on this website I use the Newspaper template. I cannot update tagDiv Opt-In Builder. I mean, I update it, then instantly get a message to update it.
Here is the message: “There is a new version of tagDiv Opt-In Builder available. View version 1.6.1 details or update now.”
Then, I have a problem with the mobile version. On the top left, I see Town Talk logo, not my logo. Even though I already uploaded and selected MY logo. I also see a symbol on top right that should not be there. And if you click it, it redirects you to a 404 page.
Hello,
I have 2 problems.
Problem number 1: The Mobile Homepage
I have the website https://www.nialmedia.com/. I use the Newspaper theme. After entering all the details into my website, I went on to the mobile version. In theory, the homepage should be loading properly. In practice, it is a blank page showing “Latest articles”. I have 0 articles because the homepage that I want is not supposed to show any article, as you can see in the desktop version. I already tried all 3 options: Mobile, AMP + Mobile and AMP. Same issue.
Problem number 2: tagDiv Opt-In Builder cannot be updated.
I tried updating it 5 times. I still see the message to update it.
Hi Anamaria, Yes i know that 🙂 That’s why i asked if it could be considered to be added in your next update for the theme? or do you not add your customers feedback? 🙂
Thank You.
Hello @discovermh !
The latest version of the Newspaper theme is 12.6.7. I have no other information about the next update. Sorry!
Thank you!
Hello @Sudhin!
Please make sure you have the latest update of the theme and plugins because we fixed some issues with them.
You can choose and find a solution here: https://forum.tagdiv.com/topic/unused-css-2/
For customization and other services, you can contact our custom work team here: https://tagdiv.com/premium-customization-services/.
Thank you!
Hello!
Please update WordPress, PHP, the theme, and plugins to the latest version: https://forum.tagdiv.com/how-to-update-the-theme-2/
Do you remember to set the wrong width somewhere? Make a test and deactivate all plugins except tagDiv ones. Also, if you are using a cache plugin, deactivate it, clear all cache, and try again. If the problem is still there, then please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Thank you!
any news about Newspaper 13? or next update is 12.6.7 or 12.7?
Update, after a lot of guessing and fiddling I can now get the site to appear as a mobile theme in Firefox and Microsoft. It does not seem to matter what I do I cannot get the mobile template to render in Google. It always looks like the desktop theme. If anyone in tech support can offer any help it would be appreciated. I will even setup a temp admin program if tech could look into the site and either fix it or show me what I am doing wrong. This is a great theme and I have used it in the past to build out demo sites for customers and then send them back to tagdiv to buy the theme and setup their sites. But after burning 7 days and getting no where I am at a dead end. It should not be this hard to setup a simple site to work on desktops and mobile. Any help appreciated as I am stumped.
Thanks
Hello, i have a little question: the section “ARTICOLI POPOLARI” on my site pressview.it doesn’t update and always shows the same date (the year is 2018). How can i fix this?
Thank you.
is there any way we can add our Linkedln page to the social widget please?
I dont really want to add another plugin to show social pages if you could add it to your next update?
Thanks
Hello @parkaka
I think that you have malware on the website. Please update to the latest version 12.6.6
If you want to update the theme, you should download the latest version of it from the Theme Forest account and download it.
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/
You could consider reinstalling the WordPress version, and checking for this plugin wp-zexit.php. It might be wise to inspect via FTP if it doesn’t appear in the WordPress -> Plugins. Additionally, using Wordfence to scan the website and remove unknown users would be prudent.
Change admin passwords and delete admin accounts you are not familiar with;
– Delete any weird/unknown plugins;
– Delete the weird/unknown themes;
– Clean unfamiliar Theme Panel injected code (example – https://i.imgur.com/4q70kCv.png);
– Clean WordPress files (example – https://i.imgur.com/stJCqiK.png)
Please block /wp-json/tdw/save_css
If an attacker wants to target this URL /wp-json/tdw/save_css they can do so. Even if the website uses a different theme, the attacker can still try that URL. We could add an option to be able to enable/disable the Live CSS, it will be considered. But for now in order to remove it this can only be done with a modification to the composer plugin. I think that all that removing it requires is to comment this line of code – https://prnt.sc/RtwvL5Nc4ikR -> https://prnt.sc/ymZmhdUfp57U But as I mentioned, the attacker can still try to access the URL.
Thank you!
Just an update.
The problem seems to be with the Chrome browser in that that are a lot of complaints of this type of content missing. When viewed through Firefox or the Edge browser it appears correctly.
Sorry for the previous post but I have never run into this problem before and it has been driving me crazy.
Thanks
same issue with me mobile site is not updated last days
Yes, thanks for the comments. We’re following recent changes at Google. Our editorial line remains the same – including for content generation. coincidentally or not – our main page display on Google changed after the last theme update. As noted above by another user who went through the same situation. I will follow your guidance of taking measurements before and after the updates to find out the results.
I extend my admiration to everyone who provides services and develops themes here. My note is constructive and deserves attention from all sides – developers, content generators and the theme’s infrastructure team.
Suggest reviewing the meta data and GT Metrix score of your page prior to and after theme update.
Keep in mind latest WordPress update might have some elements that changed as well.
Also note Google periodically goes through a re-indexing phase and ‘tests’ elements such as their new AI bot for indexing, which will probably also look at open graph meta data, so good to ensure you have that.
If you maie changes to your site, and SERPS change, that is not the fault or responsibility of any theme.
Changing “site structure” can always affect SERPS, especially if “weights” of content change per page, linking changes such as footers and menus, or other issues.
Just some feedback. (I don’t work for tagdiv)
