Support is really slow. If they only give us some ETA or write down a few words. Really disappointing.
Hello,
This problem will be solved in the next update, which will be soon.
Also, until then you can contact us by email to investigate the issue.
Due to National Days Off on November 30th and December 1st, our response could be delayed. Don’t worry. We’ll get back to you ASAP. Thank you for understanding!
Thank you!
Glad you get some time off, but during normal days – it does seem that you only respond once per day, which is rather slow. Any chance for more updates during a normal day?
Thanks.
Hello,
Due to the fact that we had days off, at the moment the support is a bit crowded. Replying may take up to 24 hours, and our schedule is Monday – Friday from 08:00 AM to 05:00 PM GMT+2.
Thank you!
I gave tagDiv access to my WordPress site, they logged in, and solved it right away. They will comment here soon with an update!
Was there a definitive fix the rest of us could try?
Hello @c386!
We will fix this issue in the next update, or if you can’t wait, please contact us via email at contact@tagdiv.com and provide wp-admin, so we can help you.
Thank you!
You said that you will fix this issue in next update. But the issue hasn’t been fixed yet
Hello @great1212!
Please contact us via email at contact@tagdiv.com and provide wp-admin, so we can help you.
Thank you!
Our client has refused to share the personal credentials. You guys also said that this issue would be resolve in next theme update, then why the issue is not resolved?
Provide us the workable solution here ASAP
It’s my understanding that they don’t need credentials anymore. I provided mine, they solved it for me, figured out what the problem was, and said it will happen again in next update, whenever that may be. With all that said, mine is currently broken as well until that next update.
Hello!
It should work well, please make sure you have the latest update of the theme and plugins too. Make sure that this issue is not from a cache problem. We require access for more investigations and make sure that there are no any changes. Any changes that we will make on your website can be done only with your permission.
@JKLFab Please reply in the email, we will take a look again and help you.
Thank you!
Doesn’t this image matter to you? Or you guys just making false promises with customers??????????????
Hello!
Of course it matters and I’m here to help you. If you can provide us the data login I could easily investigate the issue and help you. It could be other problem there in your case.
Thank you for understanding!
Hi, I gave my credentials on December 3rd. The response from support after they logged into my site was:
“Hi,
The problem was resolved! I restored the tagDiv Composer and the links for instagram were regenerated.
Thank you!
Calin N.”
It was fixed for about a week, and I thought everyone else would get the fix with the next update; however, it broke for me again shortly after, and then I updated two days ago, and the update did not fix the issue.
Do they need my credentials again? Did they not actually discover the problem, because it was fixed for a bit, and now it’s broken again, including after an update and delete cache.
It’s sorry to know that tagdiv team doesn’t even bother to resolve the pending issues of their customers, who are waiting for the solutions but the TagDiv team is only focusing on giving false promising …
TAGDIV TEAM THERE ARE MANY USERS WAITING THE INSTAGRAM FEED TO RESOLVE, BUT IT SEEMS THAT YOU ARE NOT INTERESTING IN SVI G THIS ISSUE
Hi great1212, there was set a fix for this problem, but it looks that is not working like it should https://i.imgur.com/JkyOGCc.png
We already informed our developers, but this problem will be solved only after holidays.
Thank you for your understanding and sorry for this inconvenience!
We are keep hearing these false promises since the start of December that this issue would be solve in the next update. Now, we have updated the theme and issue stays where it was before.
Check this image:
Why you developers don’t bother to resolve the issue in the last update????
And now you are saying that it will be resolved after few days. What is the guarantee that it would be solved after holidays?????????????
Hello, im here to report the same problem, i clear cache, and do all steps, and nothing.
Hi great1212 and boris.prado, we can resolve this problem via email, indeed this will be only for a period of time, hoping that until then the fix to be implemented correctly to work.
@great1212 I’m sorry for this and I understand your frustration, but, please notice that we are a small team and we try our best, and I’m sure that any theme has bugs/problems not only ours. We always try to help you even if you no longer have a valid support period and I don’t think it’s fair to make us liars, especially after I showed you that a fix was implemented for that problem. Sorry it doesn’t work properly!
I think we should treat each other with respect!
So, if we say we’ll solve the problem, then we’ll do, maybe it will take less or longer time but we do it!
Thank you for your understanding!
Hello Calin, i just sent the information via email to fix this problem, please review it and let me know.
thk
Hi boris.prado, we received your email and a colleague solved the problem -> https://i.imgur.com/eQHhMh5.jpg
Have a nice day!
