Perfect, is working, BUT i have another question, that maybe it will be a problem on the future, why the theme is uploading the same instagrams images several times to my media library (repeated images), this will fill my server with images that will not even be used anymore, screenshot- https://nimb.ws/KuaTy9
Ok will wait for your next update for the permanent resolution of the issue. Thanks
Hi boris.prado, that is part from the fix that was added, as long as you have the Instagram images in media, those will be delivered from there and the Instagram images will no longer be display as broken images, indeed the problem that remains is that the media size will increase and we want to avoid this. We hope that the coming update to have a better solution then this one.
Thank you for your understating!
Calin, to report that after Jan4, when your developers fix it, just refresh 1 more time, and no more refresh, we have 7 new post that are not refresh on the wordpress site, i also sent the request by email.
Please review it and let me know
Thank you for letting us to know about this situation, I pass it to our developers.
I haven’t heard any activity in this thread for a while; however, my feed is still not showing up. Anyone else?
I just stop using it, and install a plugin for Instagram
TAGDIV Team still needs solution to resolve Instagram issue from your side
Hello!
Yes, you’re right! We will try our best to deliver the fix in a short time.
Thank you for understanding!
Would you please specify how much short time you guys need to solve this issue once for all, as two months have already been passed till now???
Hello!
I’m sorry, we do not have any ETA. But, I write in this topic so many times to send us an email, we will take a look to your issue and we will try to resolve it. Let us know and we will gladly assist you as soon as possible.
Thank you for understanding!
When the new update of theme is coming?
Hello!
We can’t promise a day and an hour, but we will release it as soon as possible. At the moment, the package is on testing.
Thank you!
Ok. Thanks
Hi, TagDiv our Developers has updated the much awaited version of Newspaper theme with high hopes that, according to your reps, the new update will fix our instagram issue, but have to say with disappointment, that after updating the theme to the latest version, the problem of Instagram stays wherever it was before?
Now, will you guys would say that wait for another update of the theme?
How long will you guys play this annoying game with your clients??????
Hello!
Unfortunately, we couldn’t add this fix in this update because we need to make sure it is 100 % well tested, so you won’t meet any other issue.
We are sorry for the inconvenience, but we would like to deliver a solution which is well tested because the issue of Instagram require some time.
I’ll keep you updated while we release this fix.
Thank you for understanding!
It’s pathetic to know that how well you cover your lies that you told to your customers. You have wasted our 2.5+ months for sorting out this issue and it seems that you guys wouldn’t bother to solve this issue for the next 2.5 years or so.
STOP PLAYING THESE JOKES WITH YOUR CUSTOMERS
Hello!
Please try to understand that some issues can take more time to find a solution and others not. Let’s hope will be less time.
Thank you for understanding!
Install a plugin while they fix the problem, im using https://smashballoon.com/instagram-feed/ plugin and is working very well, almost the same like the one of tagdivi.
Is a temporally fix while they fix it.
TagDiv team, another theme update and another failure.
We are waiting for your fake assurances, as usual.
Hello @great1212,
We’ve done a lot of testing and added a new implementation, so please log out and reconnect, for both Facebook and Instagram platforms.
My colleagues also tried to help you and invited you by email to investigate the issue, but you refused.
Because of this, we have no way of knowing if the problem is due to us or maybe to a plugin you are using (there are various causes, which if we do not know the cause we can not solve).
Thank you!
Ok. Will adopt the above procedure again and let you know….
My client has refused sharing the credentials and I cannot do anything in this regard.
Thanks for your understanding…
Hi,
Please try the steps to logout and reconnect, it should work.
Also, please check if your client doesn’t have an object cache.
Thank you!
