Hi,
The mentioned problem with the YouTube broadcast is not related to the theme, is related to the fact that the image that should be set as placeholder do not exists https://i.imgur.com/Di7kcDU.png https://glostv.com/wp-content/uploads/capa051-1.png so it will be need to generate a new one. Please try like this, remove the video from the article and save the changes, after that reloaded the article and add the video back on the article, save the settings and the problem should be resolved (for most of players this is the way that this situation is resolved).
For social share you need to have og image and this is present https://i.imgur.com/DfeXqYa.png but is is webp format and this is not working on the socials platforms – https://i.imgur.com/azHg0jT.png so this is also not related to the theme, is related to the image support on social share. If I’m right that image in your case is set somewhere https://glostv.com/wp-content/uploads/abc-boston-1.webp so this can be changed. For example in our guide using Yoast this can be changed https://forum.tagdiv.com/facebook-share/
Thanks you!
@Calin Thanks, I managed to solve the previous issue. But there are three things I still need to fix:
1. Custom YouTube Thumbnails Are Getting Cropped
The custom thumbnails pulled from YouTube are all being cut off. You can check — this is happening with all YouTube embeds.
Examples:
https://ibb.co/Q7PjvBhw
https://ibb.co/MyqTmqzs
And here are sample pages:
https://glostv.com/abc13-houston/
https://glostv.com/bloomberg-news/
2. Channel Logo Images Are Being Cropped.
This issue appears on the homepage and across the site, wherever the channel logo is displayed at 120x120px. The theme is cropping the images in a way that none of the logos show properly, and I haven’t been able to fix this.
Examples:
https://ibb.co/1JXyF1RS
https://glostv.com/
3. I Can’t Replace the Theme Layout with My Own Design
This is the main issue. I want to replace the current homepage layout from the theme with a cleaner, more modern grid layout — similar to this:
https://ibb.co/RkTq98Q7
I built an HTML version that looks perfect here:
https://glostv.com/pagina-incial-teste/
However, I couldn’t get it to work using TagDiv Composer — the images are always stretched, and the layout settings are just too limited. I’ve watched your tutorials, but none helped.
I think one possible solution could be a custom snippet that overrides the current layout and allows me to use my HTML version instead.
Can you help me figure out a working solution?
Hi,
I’m glad that you manage the previous issue.
1. Those thumbs are from the plugin you are using for the videos (Elite video player), please check all the settings form the plugin. The css is coming from the plugin and it should be set on contain not on cover – https://i.imgur.com/DogStvz.png the results will be https://i.imgur.com/GC11B5o.png
2. You are using a post loop element and that one use images that are set as background and there is now option to display them full with that element at that size, only if you interfere with a custom css to display the thumb like this – https://i.imgur.com/zrm7gYk.png now the best approach is to create a custom module after your needs https://forum.tagdiv.com/modules-builder-newspaper-theme/
If you want to use the css, you can try this one:
.tdb_loop [class*="tdb_module_loop"] .td-thumb-css {
background-repeat: no-repeat;
background-size: contain;
}
3. That is a custom code, and I do not know exactly how it will work in our theme, but you can create your own blocks in our theme using the Flex Block Builder and Flex Loop Builder and for this you can create as many Modules you want and how you want https://forum.tagdiv.com/modules-builder-newspaper-theme/
Thank you!
@Calin Hi, good afternoon. I created three buttons using AI, this one here: https://ibb.co/mVgNZh9x
First, I added the code using the TagDiv Composer’s Raw HTML, and it appeared on every page. This button… Worst of all, TagDiv Composer stopped working and wouldn’t let me delete the code from the buttons. I’ve already uninstalled the plugin and installed it, and TagDiv Composer still won’t work. This error appears: https://ibb.co/vvLV4fPT
How do I add any code to the TagDiv Composer’s Raw HTML? This is “IT WAS NOT supposed to appear on all posts,” the theme owner warns. An update should fix this. If it didn’t appear on all posts, I would delete just that post and that would solve the problem.
I’m having this problem. TagDiv Composer doesn’t work at all, and I can’t delete this code. Look at this. https://app.screencast.com/0b76ym2vOOV26
I need to delete this code from the buttons, and I can’t. The TagDiv Composer still doesn’t work and won’t let me edit or delete the code. I need to delete this code.
link, it’s in every post and I can’t remove the buttons, I can’t delete the HTML code, there’s no option to edit. https://glostv.com/antena-1-ao-vivo/
Hi RENATO,
If you want to add a button for a post, then please add it inside the post, not on the single post template. If you want to display globally, then you can set it on the single post template, but when you use code, make sure that your code is correct.
Also, as long as the error appears in the Tagiv Composer, you can no longer make any edits, so you need to resolve the error. This can be resolved by this: you can be resolved using a single post template revision – https://i.imgur.com/8kDjCHe.png – https://i.imgur.com/bpwiwXw.png. This situation usually happens after the last changes on the template, so using a recent template backup should resolve the problem.
Thank you!
Hi,
I’m glad that the problem has been resolved!
If there is something else related to the theme, let me know and I will do my best to help!
Thanks
Estou com 6 problemas, no https://glostv.com/ pode me ajudar a resolver eles, preciso resolver, pretendo comprar mais um tema no final do mês de Vocês, mas preciso resolver isso. Primeiro, Rodapé no dispositivo móvel não mostra “Sobre nós, contato”. Links rápidos e links úteis não estão no meio, e sim embaixo. Abaixo GosTV, slogan, Assistir canais de TV, não aparece na mesma linha. Olhe link https://ibb.co/Cs5sZzFr
Segundo, A página inicial e nenhuma página estática (página, não postagem) não permite/oferece a opção de colocar shortcode para colocar campo de pesquisa. Não existe essa opção para páginas no TagDiv Composer! Comprei plugin de pesquisa e não consigo utilizar. Eu pesquiso e aparece nada. Olhe aqui. https://ibb.co/YT33pMyJ. No entanto, em postagens de blog, aparece normalmente o campo para shortcode. Tem algum defeito. Na postagem normal aparece, olhe aqui, https://ibb.co/QvwxFmwj. O “defeito está somente nas páginas, o TagDiv Composer! não aparece o bloco/opção de shortcode para ser adicionado.” não tem como editar editor normal, pois tem ser editor TagDiv Composer!.
terceiro, Como citei, não consigo colocar nenhum shortcode em páginas/postagens (reafirmando o item 2), porém não consigo mudar esse campo de pesquisa horrível no cabeçalho. Já quebrei o site várias vezes tentando resolver isso aqui https://ibb.co/M5M35FyV. Eu tentei no TagDiv Composer! e via código, não consigo. Tenho o plugin Ajax Search Pro, que usa shortcode para adicionar botão de pesquisa e não vai. Aqui, https://ibb.co/M5M35FyV, precisaria usar isso, https://ibb.co/KjsV4FD2.
quarto. https://ibb.co/RG6MtMws Em dispositivo móvel, preciso muito que nessa página e em todas feitas com o TagDiv Composer! apareçam esses blocos na seguinte sequência: Canais relacionados e Canais em destaque. Montei um CSS e não funcionou:
CSS
@media (max-width: 767px) {
.tdi_99 {
order: 1 !important;
}
.tdi_82 {
order: 2 !important;
}
}
Somente para dispositivo móvel, mas não quero ter que criar uma página móvel separada para elas. Teria que ficar desse jeito https://ibb.co/TDymN4NR, um debaixo do outro e o restante continuasse. Não queria criar página móvel para todos. link https://glostv.com/tv-sete-lagoas
quinto, Preciso muito diminuir a altura e largura do formulário de contato. Está muito grande. É possível com um CSS personalizado? Se for possível, ajude. https://glostv.com/contato
sexto, Me passe CSS personalizado para dispositivo móvel para remover o espaçamento disso aqui https://ibb.co/99z0MQZ6 nesta página: https://glostv.com/estados.
@Calin Sorry, I put Portuguese, correcting it, it’s English. I’m having 6 problems with https://glostv.com/. Can you help me solve them? I need to resolve this; I intend to buy another theme from you at the end of the month, but I need to fix this. First, the footer on mobile devices doesn’t show “About us, contact”. Quick links and useful links are not in the middle, but at the bottom. Below GosTV, the slogan, and “Watch TV channels” don’t appear on the same line. See link https://ibb.co/Cs5sZzFr
Second, the homepage and no static page (page, not post) allows/offers the option to add a shortcode for a search field. This option doesn’t exist for pages in TagDiv Composer! I bought a search plugin and I can’t use it. I search and nothing appears. See here: https://ibb.co/YT33pMyJ. However, in blog posts, the shortcode field appears normally. There’s a defect. In the normal post it appears, look here, https://ibb.co/QvwxFmwj. The “defect is only on the pages, the TagDiv Composer! doesn’t show the block/option to add the shortcode.” It’s not possible to edit the normal editor, as it has to be the TagDiv Composer editor!
Third, as I mentioned, I can’t put any shortcode on pages/posts (reaffirming item 2), but I can’t change this horrible search field in the header. I’ve already broken the site several times trying to solve this here https://ibb.co/M5M35FyV. I tried in TagDiv Composer! and via code, I can’t. I have the Ajax Search Pro plugin, which uses shortcode to add a search button and it doesn’t work. Here, https://ibb.co/M5M35FyV, I would need to use this, https://ibb.co/KjsV4FD2.
Fourth. On mobile devices, I really need these blocks to appear in the following sequence on this page and all pages created with TagDiv Composer!: Related Channels and Featured Channels. I created a CSS and it didn’t work:
CSS
@media (max-width: 767px) {
.tdi_99 {
order: 1 !important;
}
.tdi_82 {
order: 2 !important;
}
This is only for mobile devices, but I don’t want to have to create a separate mobile page for them. It would have to look like this: https://ibb.co/TDymN4NR, one below the other, and the rest would continue. I didn’t want to create a mobile page for all of them. Link: https://glostv.com/tv-sete-lagoas
Fifth, I really need to reduce the height and width of the contact form. It’s too large. Is this possible with custom CSS? If possible, please help. https://glostv.com/contato
Sixth, Please send me custom CSS for mobile devices to remove the spacing from this here https://ibb.co/99z0MQZ6 on this page: https://glostv.com/estados.
Hi,
To resolve the footer situation you need to edit the footer with tagDiv Composer – https://i.imgur.com/tZqYt1s.png select an element then set the mobile viewport – https://i.imgur.com/LNWfo2f.png all elements that are displayed on desktop in footer will be displayed on mobile in the footer, so in case the menu is not displaying all menu elements, most probably some of them have been hidden. Also, use the theme options on viewports as mobile, each option that has a left border can be set per viewport port as example – https://i.imgur.com/JqZtTzo.png
The theme has it own search elements that can be used https://i.imgur.com/3IxcBVZ.png but if you want to use a separate one that can be set using a shortcode, then set the shortcode directly in column text or text with title elements in the text zone – https://imgur.com/DSSni9j
If you need to set the elemnts from a page in order, then is no need of that csee, just use the order from columns with tagDiv Composer – https://tagdiv.com/flexibility-rows-columns-newspaper-theme/
To remove space between elements, selct the elements and adjust the padding and margings – https://i.imgur.com/WfDr8c8.png
Thank you!
hello, @Calin So about the previous issues, I can’t get shortcodes to work at all, because in TagDiv Composer! It doesn’t show up on the page, it only appears in posts. I spoke with the owner of the search plugin, and he said he tried to contact you guys from the theme to get support for his plugin and didn’t get a response. The guy from the search theme said this about your theme, https://imgur.com/a/HcEGq1O
I had to create a search field, I couldn’t add it to the header, but I managed to add it to the home page. I’m having some problems.
The block images, I can’t reduce the image size no matter what I do, I have to set up CSS for all of them, it’s a lot of work, and when I delete some tdi_ element it changes the number and messes everything up. Well, tdi_98, I can’t get the image to be 90px by 90px. I used this CSS when it was tdi_97 and it was working perfectly. Then I had to delete some elements, it changed to tdi_98 and it stopped working. I adapted everything correctly, only the images aren’t staying 90px by 90px, they’re huge. Look there, the CSS is correct. https://ibb.co/TMNTDZvB desktop mode only, because for mobile I had created a separate page. https://glostv.com/tv-ufg
Could you provide CSS to fix the large image issue? To make it 90px by 90px.
About this related thing, https://ibb.co/qLBYQZPX, I can’t set it to a primary category, like there’s this option, https://ibb.co/1GJkWGGs, to make it primary up there, https://ibb.co/VpJb4rCj. Is this possible via CSS?
About this, is there also a way to hide the title without needing CSS?
Is there somewhere in the theme that disables the date that keeps showing up?
Google searches, https://ibb.co/hFZNCXJf I already deleted everything in WordPress, did everything, hid it in WordPress, https://ibb.co/wFRmCNrh
Is there any way to make the site faster with this theme? You guys in the theme recommended Super Cache, which is horrible depending on the configuration, it modifies the CSS and everything. I measured my site on https://pagespeed.web.dev/ and it’s terrible, seems like the theme is too heavy. Is there a way to improve this? Because when I update something it takes too long to update the page; I’m not logged in.
Lastly, how do you translate https://ibb.co/LXG4WdqF I tried to find it and couldn’t. If you can help me with these problems.
Ask the theme owner to add in the next update the ability to reduce the image size of the tdi_ modules so we don’t need to keep using CSS code. Ask them to add shortcode support in TagDiv Composer! on pages, because it only appears in posts.
Hi RENATO,
The element shortcode from the single post template is a special one, which is why it is displaying only on the single post template, so if there are shortcodes that should trigger the article IDs, they will work correctly. BUG the shortcodes can be set in our theme on any page and cloud templates using the column text and text with title elements, you just need to set the shortcode in one of those elements and it will render the shortcode – https://imgur.com/DSSni9j
For the image situation, I will recommend setting a class on the row that is holding the image elements, doing this you can replace teh dynamic class tdi_98/7 – https://i.imgur.com/ngnSDSS.png
To hide an element using tagDiv Composer, select it and check the css tab, then on display, set the hidden option – https://i.imgur.com/CKrwQ2z.png use teh manage to see the hidden elements – https://i.imgur.com/IQ9JRUz.png
Related to the date from Google search results https://yoast.com/help/date-appears-search-results/
About the pagespeed, the best results are using the WP Rocket plugin, but this is a premium plugin and most of users prefer something free, here, it can be use the WP Super Cache, but with the Autoptimize plugin, othetrcache plugins that can be used with good results: WP Optimizer or LiteSpeed.
Also, using Cloudflare will help you a lot!
The live search element can be “translated” using tagDiv Composer select the element and look for the text set in composer https://i.imgur.com/0MuagAg.png
Related to the image requests for reducing the module image size, this is in the theme on flex blocks – https://i.imgur.com/PKmODaB.png https://i.imgur.com/tszBQkz.png and on single image element – https://i.imgur.com/jlzRLWu.png
The shortcode support in the theme is since teh theme was on Themeforest. As I mentioned above, the shortcodes should be set in column text or text with title.
Thank you!
@Calin Is everything alright? I’m experiencing slow loading times on the site; it’s practically frozen. When I click on any channel links, the first time it’s normal, the second time it’s normal, the third time it freezes completely. I spent days trying to find a solution, I restored it to a point a month ago when it wasn’t like this, but it still freezes insanely. I deactivated all plugins, activated them one by one, and nothing solved it. Before you suggest using Autoptimize, I did use it; it’s a good caching plugin. Link: https://glostv.com/tv-sete-lagoas. This freezing happens during posts and also during static. In Brazil, most of the population uses 4G internet. I tested it on 3 different cell phones, all using 4G, and they all froze as I explained. Watch the video. https://app.screencast.com/Xq9gdosMJFRO9?t=13s In the video, I try to click the link with the red logo next to it, but it doesn’t work. Then I click the GlosTV logo to go to the homepage, and it doesn’t work; it’s stuck. Something very serious is happening. Could you take a look at the console for me and tell me why this is happening? Before you tell me, it’s hosting: https://ibb.co/Q3tf155R. It can handle a lot of traffic, but I haven’t even finished the website yet.
Hi RENATO,
You are using videos on your website and the plugin Elite-video-player that loads a lot of resources on page, so when you access teh page https://glostv.com/tv-sete-lagoas is starts to download over 70MB https://i.imgur.com/5oMgrHp.png please disable the vide plugin and clear all cache, after that check agin, if the problem is resolved, then you need to contact the autors of the video plugin you are using to help optiomize it.
Thank you!
@Calin I spent all day trying to figure this out and I can’t. I deactivated the Elite Video Player plugin, but it didn’t help; it improved things a little and the freezing continued. I spoke several times with the plugin owner, who assured me that the theme is causing all this freezing, because your themes are more focused on news and not videos. I thought, “It can’t be,” and I went to competitor sites, all fast, including this one, which is free hosting from Blogger: https://www.olhosnatv.com.br/. I talked to the hosting guy, and he kept saying it’s the theme. I don’t know if I can use another theme or if I lose all the settings on this one. Calin, I ask that you take a look at this for me. Look, this Olhos na TV site is super fast, and mine is freezing. What’s happening? I ask for your analysis and what can be done. I spent 6 months building this site, and now, close to launching, this is happening. I saw people complaining on the forum here about the theme’s slowness. Please take a look at all this for me.
Hello,
After checking the network activity on an article page, I noticed that the resources taking the most time to load are related to extra plugins being used https://i.imgur.com/Rk71vEP.png
My recommendation is to use the built-in theme option for videos by creating video articles – https://forum.tagdiv.com/featured-image-or-video/
– https://i.imgur.com/P37oMK9.png
Please disable all additional plugins related to videos (such as Elite Video, Flying Pages, etc.) and keep the number of active plugins as low as possible. After that, make sure to clear all caches and check if the loading performance improves.
We can also take a closer look, but for that, we’ll need access to a staging environment where we can safely disable plugins and test if the issue is caused by the theme or by extra plugins.
Another thing to consider is that videos usually have at least a few MB in size. It’s generally better to display an image instead of loading the video directly. The video can then start loading only after the user clicks on the image. This approach helps reduce the total page size from around 8–20 MB to just 3–4 MB.
Thank you!
@Calin Hi! It’s improved a bit, but it’s still freezing. I disabled some plugins. You know what I think? At the end of last month it wasn’t like this, it was running smoothly.
I found something that might be causing the slowness. You know? It could be this: the theme isn’t identifying the caching plugin. Look at this: https://ibb.co/hFjWZy65
It says: “No caching plugin detected – for best performance we recommend using WP Super Cache”, even though I’m using LiteSpeed Cache, as you can see in the image.
However, there’s a message saying:
WARNING: The LSCache caching functions on this page are currently unavailable! To use the caching functions, you must have a LiteSpeed web server or be using the QUIC.cloud CDN. Learn more: https://ibb.co/fzyWqtg2
Then this page appears to click, to learn more: https://encurtador.com.br/nqXP. From what I understand, LiteSpeed doesn’t support PHP pages, or doesn’t work with caching PHP pages, and they have a paid service that performs better.
This might be causing the site to be slow. And this also appears:
5120M – Images, themes and plugins larger than this cannot be loaded. To learn how to change this, see our guide here.
What should be the ideal value for post_max_size? https://ibb.co/d0G7rfvG. “Images, themes and plugins larger than this cannot be loaded”. It could be a slow theme issue. This needs to be resolved, but I don’t know how.
Another thing: I need your help. Do you know the related channels block? This one: https://ibb.co/BVz63DqM.
You need to filter the main category: it appears here: https://ibb.co/NngYKwhK and is configured here: https://ibb.co/XxbXd2RT in the dav composer filter configuration. There’s no option to show only the main category: https://ibb.co/ksSHH8Bq.
Could you send me a custom CSS to do this? To show only the main category as shown here: https://ibb.co/RpdJ3VGT. It should appear in that block, but I don’t know what to do. I need a working CSS.
I ask for your help in solving these problems. Thank you for your attention.
Hi,
This https://ibb.co/hFjWZy65 isn’t a problem, our system was set to delete only a few cache plugins and teh recommended one at that time was WP Super Cache plugin, but any plugin for cache cna be used, some of them provide better results than others.
Nor is the LiteSpeed cache plugin a good cache plugin providing so many options (this makes it a bit hard to use), but to have the best performance with this plugin, you need to have the server from LiteSpeed, so this can provide the best results.
For images, you can use a plugin to optimize them https://wordpress.org/plugins/ewww-image-optimizer/
For breadcrumbs (https://ibb.co/NngYKwhK) use the options like this – https://i.imgur.com/U8Glllo.png
For the filter, unfortunately, it can be used only for those that are currently provided. In your case, you should have “Single – Related by category”, which will provide articles from the same category as the current one. Unfortunately, there are no options to edit the way teh filter is working.
Thank you!
hello @Calin. I’m having a problem with the theme interfering with the CSS of my post. Since yesterday, I’ve fixed and tested all possible code snippets – more than 10 – but the problem persists during scrolling. Flex Block 5 disappears and reappears, as shown in the video: https://app.screencast.com/a9WCYtZPgtTDq. Sometimes it takes a while, on the third scroll, for it to disappear and reappear. This worsens the user experience. Please help me solve this. It looks like this: https://ibb.co/60vBTV3Y. I’ve already tried using custom CSS to isolate Flex Block 5, but it doesn’t solve the problem. This is happening on this page: https://glostv.com/tv-brasil, which has no animation and no collapse button. Please help solve this problem.
Hi RENATO,
I just checked the mentioned page and for me it is not happeing as in your video. I made a record of my screen and you can check it here – https://we.tl/t-KPvS0XdFaE
Thank you!
@Calin Hi, I tried on 3 computers, not logged into the site, and all of them showed this blank space. Flex Block 5 is moving; it’s on all the pages in the video I tested. I tested it on this one, https://glostv.com/tv-brasil, and this one, https://glostv.com/tv-cultura. The error appears on all of them, and after clicking “show more” 4 times, this error appears on the fourth time, along with a large blank space. Sometimes the error appears on the third time, but it varies. I recorded the video for you to analyze, in another browser, from what I had recorded in the previous conversation. Look at this: https://app.screencast.com/UgLgkwZJScCMu. I changed the background of this Flex Block 5. I removed the title to test, and it still doesn’t work. The error doesn’t occur on posts without the EPG (program list). I’ve already optimized the EPG code and added all the necessary isolations. Here are photos of the problem. https://ibb.co/4RFgwdQd https://ibb.co/0jZdfk1y https://ibb.co/ynj696hv
To see the problem better, zoom your browser to 50% and click “show more” 3 or 4 times, as I said in the video. The error still persists. https://ibb.co/zHjdrk63
Hi,
I recorded a new screen capture, and everything seems fine on my end. There was one moment where the sidebar didn’t display for about one second, but I wasn’t able to reproduce the issue again. You’ll see it in the screen recording. https://we.tl/t-ZDcRvNMHUE The problem is that if I can’t reproduce the situation, I can’t give you a solution that is verified to work, only suggestions, and these may or may not work.
From what I can tell from the recording you received, somehow the code used to hide and display the content in the main column affects the sidebar column by moving its position.
@Calin A serious situation is happening with the theme. What happens is that sometimes when accessing on mobile, it falls into the computer theme and doesn’t respect the mobile theme https://glostv.com/tv-ao-vivo/tdb_templates/postagem-celular which was created specifically for mobile. When a person accesses on mobile, it sometimes falls on the computer page all messed up, this one here https://ibb.co/5hhx3nfr which has a light blue color, all misconfigured, and the computer ad above is all broken. It should load on mobile like this https://postimg.cc/wtn2T9WW — the correct one with the strong/dark blue. You can run several tests on mobile or through website performance testing sites and it always does this, with people coming to complain to me. I ask for help solving this. I have other issues but this is the most important one to fix first.
