Social counter / and Instagram problem

Posted in: Newspaper
Post count: 14

Don`t work for me. Tried to put instagram from widget area here http://lchfdieta.pl/category/zdrowie/ and on homepage shows @lchfdieta without images http://lchfdieta.pl

Post count: 11

Hello Simion,

Thanks for the reply.
As per your below comment
“The widget is not live, it will refresh once in an interval of time. You should wait for a while and the new content you uploaded to Instagram will be displayed on the website”

Can you tell how much time I have to wait for that, because its been one week and more since I am waiting for the update and found nothing.
The Instagram widget is actually import part of my website. Hope you understand. Please suggest me the reliable solution.

Thanks

Post count: 20688

@Alicegreentree For the widget (and footer Instagram) the modification will have to be made to a theme file
https://www.screencast.com/t/aarFvKbNg
You will have to edit that theme file and remove all the code in it, replace it with this one
https://pastebin.com/yrr2DdwB
You can use FTP to do that
http://www.wpbeginner.com/beginners-guide/how-to-use-ftp-to-upload-files-to-wordpress-for-beginners/

For the social counter, you have to edit a file from the plugin. You could use even the WordPress plugin editor
https://www.screencast.com/t/z3tpYife1J
Replace the selected code with the one provided in the pastebin
https://pastebin.com/8p6r7TDh
Then the counter will work as before.

After making these changes be sure to clear the cache and CDN if used.


@lchfdieta
The account seems to be private, the images will most likely not be displayed if the account is private
https://www.screencast.com/t/ETwoLLF9
It has to be public in order for the images to be pulled.


@Talent10
The widget will refresh every 3 hours, so there could be a different issue. Please provide a link to your website and we will take a look.

Post count: 27

@Simion Tried to apply mentioned updates to instagram widget/footer but it broke functionality in footer completely. After applying and clearing cache it shows only header, no pictures in footer. Tried to temporarily add widget to see if it is affected too, same situation. Shows only header, telling there are 0 followers and no pictures at all.

Had to revert changes and restore old 8.7.2 version – it shows outdated content, but at least works somehow. Please fix this. Thanks!

  • This reply was modified 8 years by Wlk.
Post count: 3

Do you have any idea when this issue will be rectified please? I am too scared to touch the back-end of my site and would need to pay someone to do this so I’m wondering if I should wait. Will it be a matter of days, weeks or months please?

Post count: 11

Hello @Simion,

Please find the website url https://eoindia.com/
I am not getting how to resolve this. Please let me know as soon as possible.

Thanks

Post count: 8

Eu fiz tudo como explicado e o rodapé instagram voltou a funcionar. No entanto, o contador social, não. Sabe me dizer o motivo? Fico no aguardo.

Tradutor Google:

I did everything as explained and the instagram footer went back to work. However, the social accountant does not. Can you tell me why? I’m waiting.

Post count: 8

Atualização: tudo certo, tanto com o rodapé Instagram quanto com o contador social. Obrigado pela ajuda.

Tradutor Google:

Update: All right, both with the Instagram footer and with the social accountant. Thank you for your help.

Post count: 52

For me, the update did not help 🙁 http://www.eswinoujscie.pl

Post count: 8

Faz exatamente como disseram que vai funcionar. Tem que esperar um pouco para a contagem atualizar.

Tradutor Google:

It does exactly as they said it will work. Have to wait a bit for the count to update.

Post count: 3

https://pastebin.com/yrr2DdwB this link does not works anymore. please either type it here or create a new one.

Post count: 14

Thanks Simion you it was right but the social counter still don’t work for google and facebook http://lchfdieta.pl

Post count: 7

Hello @simion,

I have the same problem as @Talent10. My Instagram Widget in Footer has not been updated for nearly two weeks. Maybe you can look once? Many Thanks!

https://www.colorful-things.de/

Post count: 20688

The solutions will work, make them as advised and be sure to clear all caching and CDN if used and the data should be refreshed. I cannot say at the moment when a theme update including these fixes will be released.

This will not break the footer section, simply edit the theme file mentioned and select and remove all the code inside it, then paste the one provided. The code is tested and works properly. The links to the code work well from what I can see.


@lchfdieta
Try the Google+ like this and it should work
https://www.screencast.com/t/tnHm5INwr5L
https://www.screencast.com/t/GHMs7dc4r8In

Facebook also is making some modifications to their code, so there might be issues in that matter as well. Apparently it seems some Facebook keys work and some keys do not
https://stackoverflow.com/questions/49417886/why-does-facebook-graph-api-say-my-account-is-non-active?utm_medium=organic&utm_source=google_rich_qa&utm_campaign=google_rich_qa

Post count: 47

I upgrade the theme from v8.5.1 to v8.7.2, right now, but the INSTAGRAM ISSUE has not been removed.
When will next theme release including instagram widget fix?
Regards
Dr. A. Cocci

Post count: 20688

@drcocci@gmail.com To fix the Instagram you should try the fix provided above and there should be no problem. When a theme update will be released it will contain this fix, but I cannot say when exactly this update will be released.
We are currently also investigating issues which are caused by Facebook making changes to their code as well. The Facebook counter in the social counter fails to work for some users.

Post count: 47

I am still awaiting for the fixing upgrade.
Regards

Post count: 11

Hello @simion

As per your suggestion I have tried the alternative solution too by updating the code as shared in the link. But from that the post images which were showing previously were gone too. That code doesn’t work for me either.
Please suggest what to do next.

Regards

Post count: 189

Do you know when you expect to update the theme with a solution? I would rather not risk causing other errors by getting into the backend editor.

Post count: 20688

@Talent10 I see the images appear in the Instagram widget, but they are not the latest ones. Please try as mentioned and if you have a form of caching clear (delete) the cache. Also I see you might be using Cloudflare, purge files in Cloudflare as well
https://support.cloudflare.com/hc/en-us/articles/200169246-How-do-I-purge-my-cache-

Post count: 18

I think newspaper once was a great theme, now since you wanna sell it for everything the template has more bugs and less improvements for newspapers and magazines… thinking to go to another theme after many years with newspaper

Post count: 7

Pastebin website blocked by the court in my country. please someone can make copy/paste code here?

Post count: 1341

Alternative Pastebin links

Social counter, please make these modifications:
https://www.screencast.com/t/rEBOoudPy
replace with
https://yadi.sk/i/7EaA4B8k3Tts5X

Instagram widget, you will have to replace this file:
https://www.screencast.com/t/da9nIfQr9DT
replace with
https://yadi.sk/i/L3ACAHxQ3Tts6T

Post count: 11

Hello @simion

The Instagram widget is showing the images because I have reverted the code with previous one because it’s my live website so I don’t want any bug kind of thing to be seen.. Hope you understand.

The updated code you suggested was not working properly, in the sense not showing the images.
May be you can suggest something else.

Regards

Post count: 2

Same problem for me. Provided code doesn’t work so far. Cleared my local cache. There are no images at all.

Any hints how to resolve this?
Page is: http://berniestraillife.com

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