Hello, Support
We installed the Newspaper theme on our staging, and after a few times, we published the website live. and everything is good.
Now we explored a minor issue. we can’t edit the page.
For example, when we added any Text widget to edit it, It’ll still be loading and show us this error on the console window:
https://our-domain.com/wp-content/plugins/td-composer/includes/wpeditor.php?wp_path=/home/staging-path.com/grndpmddxh/public_html/ 403
https://drive.google.com/file/d/1fKo4jdWKJIpu8g_xNylAqDTwKD0vJ_Ui/view?usp=sharing
I think the reason is the old path, and we have to change it to the current path. But how can we do that?
How can we fix it?
Hi,
Please check if this code is missing from your .htaccess: https://www.screencast.com/t/iN0R93dD3p from our requirements https://forum.tagdiv.com/requirements-for-newspaper/ this requirement is not displayed in System Status.
Usually, after you set the code in .htaccess the WP editor works well.
Also, please check this guide about deny code https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/ ->
Please do a test using only tagDiv plugins and try to open the WP Editor.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/, you need to disable the Rocket Loader.
Thank you!
Hi Anamaria, and thank you for your reply.
Now I did these options:
1- I added this code in the .htaccess file:
<IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>
2- I checked the wp-content/plugins directory and I don’t have .htaccess in it.
3- I deactivated all the plugins that I use on my website except the TagDiv plugins.
After all, I did not benefit. so what can I do more?
Hi,
If you agree we would like to investigate this issue and find out what is the cause, please make a full backup to all files and database and contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel/FTP and credentials
– a link to this topic to identify you
Our team will take a look!
Thank you!
Hi Anamaria,
We don’t have cPanel, so We sent you access to FTP & WordPress Admin.
We sent them to the contact@tagdiv.com email. It Subject is (We can’t edit the page).
We are waiting for your reply.
Hello, is there any update on our issue?
Hello,
Please note that we try to answer as many topics as possible (support hours (GMT+2) are from Monday to Friday: 8:00 AM – 5:00 PM).
https://forum.tagdiv.com/newspaper-theme-support/
Also, my colleague will investigate the issue.
Also, you have 500 error https://www.plesk.com/blog/various/wordpress-500-internal-server-error/#:~:text=One%20of%20the%20most%20common,server%20%2F%20PHP%2DFPM%20service. please check this guide and try the steps.
Thank you!
Hello Ms.Calin N.
We are so sorry for late our reply.
We have contacted the support of our hosting and they fixed the issue.
so, Thanks for your cooperation.
Hello,
I’m glad that the issue was resolved.
Have a great day!
