Hi,

Please send an email at contact@tagdiv.com and provide your ip so we can verify. Also paste a link to this topic so we can easily identify you.

Thanks!

Hi,

I’m sorry for all the issues you are facing!
The theme doesn’t have an autoupdate feature. There is an autoupdate system, but with user action (the user must click on the button). Maybe you there is an autoupdate option from host or something. Please send an email at contact@tagdiv.com and provide wp-admin and Cpanel/FTP access so we can take a closer look. Also paste a link to this topic so we can easily identify you.

Thanks!

Hi,

Please make sure that tagdiv Standard Pack plugin is active on your site. If it isn’t, please install and activate it – https://www.screencast.com/t/1PdrYUK4kE
Also please let me know what update method you have used? I’ve tested the autoupdate method and all the tagdiv plugins I’ve had active, were updated and activated properly.

If the issue persist please send an email at contact@tagdiv.com and provide wp-admin and Cpanel/FTP access so we can take a closer look. Also paste a link to this topic so we can easily identify you.

Thanks!

Hi,

Please make sure that tagdiv Standard Pack plugin is active on your site. If it isn’t, please install and activate it – https://www.screencast.com/t/1PdrYUK4kE
Also please let me know what update method you have used? I’ve tested the autoupdate method and all the tagdiv plugins I’ve had active, were updated and activated properly.

If the issue persist please send an email at contact@tagdiv.com and provide wp-admin and Cpanel/FTP access so we can take a closer look. Also paste a link to this topic so we can easily identify you.

Thanks!

Hi,

Can you provide more details about the exact error you get? Do you have a screenshot? Or if it is live on your site, please provide the url.

Thanks!

Have you sent the email? I could not find it.
Please make sure you paste also a link to this topic so I can easily identify you.

Thanks!

In this case, you need to use the “one click update/activate plugins” from Welcome page or you update them manually. According to Envato’s requirements, this must be an user action.

Thanks!

Hi,

Please make sure that tagdiv Standard Pack plugin is active on your site. If it isn’t, please install and activate it – https://www.screencast.com/t/1PdrYUK4kE
Also please let me know what update method you have used? I’ve just teste the autoupdate method and all the tagdiv plugins I’ve had active, were updated and activated properly.

Thanks!

Hi,

Please send an email at contact@tagdiv.com and provide wp-admin access so we can take a closer look.

Thanks!

Hi,

I’m sorry to hear this!
What do you mean you cannot activate standard pack? Have you updated using the autoupdate system or manually?
Please provide more details and if you still have issues, please send an email at contact@tagdiv.com and provide wp-admin and Cpanel/FTP access so we can take a closer look. Please attach a link to this ticket so we can identify you.

Thanks!

Hi,

I’m glad you have managed to solve this issue! Have you updated using the autoupdate system or manually? Using the autoupdate method should update/activate the theme and the plugins which were active on the site. Using any other update method (WordPress, FTP), you will need to update the plugins using the “one click button” from the Welcome page.
I want to be sure there’s no problem here, so please provide as much info you can.

Thanks!

Hi,

I understand that this plugin is important for you and I’m sorry for all the issues, but unfortunately we need some time to fix the potential bugs caused by our theme for untested plugins. The tested plugins are treated with priority, but this doesn’t mean that we don’t care by the other popular plugins.

A quick fix was added in tagdiv Composer for this issue, so please reinstall the plugin on your site and see how it goes. Also last time when Anamaria suggested reinstalling it was provided another fix. But this time the donation form issue should be solved.

Hope it helps! Thanks!

We have approved the refund! The Envato team will process the request in 3-5 business days.

We have approved the refund! Sorry for inconvenience!

We have approved the refund in your case!

Hi,

@huiduoduo
This is your opinion!

Just a few things to clarify because you’ve mentioned my name here:
– You’ve provided one star rating for “The theme is missing the style.css stylesheet.” error. I’ve explained the installation process.
– You asked 2 questions and I answered both (one was solved, for the other one I still needed some info).
Unfortunately we don’t work on weekends and you have sent more replies. The support schedule is posted on our forum and also it is sent as an autoreply on email.

We don’t ignore you or anyone else! We do all our best to help our clients during the support hours and we answer from the oldest emails (topics) in order. If you add more replies we will get later to you!

@FietsersbondHZ and @CarpFreakz Thank you for your support!

Have a great week!

Replied via email!

Replied via email!

Replied via email!

Hi,

We investigate this issue and we will provide a fix as soon as possible.
Until then, please install and activate Enable jQuery Migrate Helper plugin and try this option – https://www.screencast.com/t/WYlKJVLi Clear all the caches (also the browser cache).

Thanks!

Hi,

Please send an email at contact@tagdiv.com and provide wp-admin and Cpanel access and we will take a look as soon as possible. Also paste a link to this topic so we can identify you.

Thanks!

Hi,

@ClaireBullivant My colleague has replied also in the other topic.
I’m sorry for the issues you are facing, but we have not and we cannot (without access) to update the theme automatically on your site. This is an user action and it is up to each one when he is updating the theme.

@Gastrodontti There is no vulnerability in our themes. Those Newspaper X and Newsmag are not tagDiv themes! Please verify the links.

Thanks!

Hi,

Sorry about your issues, but at this time there is no vulnerability in our themes. Please verify the links on that page. Those Newspaper X and Newsmag are not tagdiv themes!

Thanks!

Hi,

Please check Theme Panel > Mobile Theme and make sure that you use Mobile Theme + AMP or AMP option – https://www.screencast.com/t/jBHAffypblB

Thanks!

Hi,

You can set it in Mobile Theme settings from Theme Panel – https://www.screencast.com/t/6G5dGUaln

Thanks!