Hi,

This seems to be a caching issue! Please clear all you caches and check again incognito.
Let us know how it goes and if the issue persist, please provide a link.

Thanks!

Hi,

I’ll recommend to use our pagebuilder tagDiv Composer. All the theme shortcodes and features are designed for it and like you can see it is a live editor – https://forum.tagdiv.com/tagdiv-composer-tutorial/

If you really need WpBakery, please download the theme full package from your themeforest account and you will find it here – https://www.screencast.com/t/uQ8jjISd

Thanks!

Hi,

Please provide a link so we can provide a css solution.

Thanks!

Hi,

Please check tagDiv gallery guide – https://forum.tagdiv.com/gallery-2/

Thanks!

Hi,

I don’t understand why you cannot display your ads using tagdiv composer. Like you said, you’ve already done this for siderbar, so it should work also using the panel custom ad spot – https://www.screencast.com/t/EYtwIZqj or place the code directly into the Ad Box specific spot – https://www.screencast.com/t/4YbqfBtJG47D

Please provide some screenshots how you’ve set the ads and a link to the page where they should appear.

Let us know.
Thanks!

Hi,

Please download the full theme package from your themeforest account and install tagdiv composer manually via WordPress. You can find all the tagdiv plugins here – https://www.screencast.com/t/N4LePdswX

However we would like to investigate this issue, so if you want to provide wp-admin and Cpanel access, please do this via email at contact@tagdiv.com and we will take a look even if you install like manually like I suggested above. Or maybe you have a stagging site where you can provide access?!

Let us know.

Thanks!

Hi,

Please provide more details about your issue and your site url, so we can try to provide an accurate answer.

Thanks!

Hi,

Please stretch the row at the desired width – https://www.screencast.com/t/AibZLshs

Thanks!

Hi,

If you want to use the responsive mode, please deactivate tagdiv Mobile Theme plugin.
Also for Instagram, please check Theme Panel > Social Networks and connect your account – https://forum.tagdiv.com/instagram-widget/
Let us know how it goes.

Thanks!

Hi,

This is not about tagDiv themes! Please verify the links on that page.

Thanks!

Hi,

Please send an email at contact@tagdiv.com and provide wp-admin and Cpanel access so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thanks!

Hi,

Please provide a link to a post where we can inspect this.
Also if you provide some screenshots before and after it may help to provide a solution (maybe a css code). You can try – https://www.screencast.com/ or https://app.prntscr.com/en/index.html

Thanks!

Hi,

If you use Mobile Theme and WP Super Cache plugins, please check these options in Super Cache settings – https://www.screencast.com/t/McpDHYqFM

Thanks!

Hi,

Unfortunately the screeshots provided are not available anymore – https://www.screencast.com/t/zlvE8Xvlpg
Please provide them again and make sure they are working. Also provide your site url.

Thanks!

Hi,

Please provide your site url so we can inspect this issue

Thanks!

Hi,

1. I suggest to use tagdiv composer pagebuilder because all the new theme features will be developed for it. We provide and keep WPBakery support more for old users who for some reasons do not quit using it (like a legacy).
Can you provide more details about the issues you have found using our pagebuilder plugin? We will gladly assist you.
2. I’ve replied also in the other topic. It is better to solve the demo install issue, so you can see exactly how is made and you just replace the image. That’s why we provide the demos, so the user will not need to create a layout from scratch!

Thanks!

Hi,

1. Please make sure that your system status parameters are correctly increased according to our guide – https://forum.tagdiv.com/system-status-parameters-guide/
If the issue persist, please send an email at contact@tagdiv.com and provide wp-admin and Cpanel access so we can take a look. Also paste a link to this topic so we can identify you.
2. You can set a background image on row, like this – https://www.screencast.com/t/uM0oMm8LM1O5

Thanks!

Hi,

Please send an email at contact@tagdiv.com and provide wp-admin access so we can take a closer look. Provide at least a link to a specific page where you have this issue.
Also paste a link to this topic so we can easily identify you.

Thanks!

Replied via email!

Replied via email.

Hi,

Please send an email at contact@tagdiv.com and provide wp-admin and Cpanel access so we can investigate this issue.
Also paste a link to this topic so we can identify you.

Thanks!

Hi,

That html code is loaded only on admin or for logged in users, so it should not have any impact on SEO – https://www.screencast.com/t/RL5Gr53UbyU You can verify this incognito and the code should not be there (or at least it doesn’t appear to me 🙂 ) – https://www.screencast.com/t/s9kMb21P7gXZ

However, many users started to report this, so we have modified the h1 to a span tag. Please deactivate and delete tagDiv Cloud Library plugin – https://www.screencast.com/t/zRJfWLOiZ and reinstall it from Newspaper > Plugins – https://www.screencast.com/t/XnoJC0ly3

Or you can manually modify the file, here you can find it – https://www.screencast.com/t/mkoDnF2PU

Thanks and sorry for inconvenience!

Hi,

@rstreng
Unfortunately, we cannot recreate this issue!
Can you provide wp-admin and CPanel/FTP access to your staging/dev site?
Please send an email at contact@tagdiv.com and also paste a link to this topic so we can easily identify you.

@cnanews
If you have custom modifications, I recommend to use one of the “classic update” methods (upload theme via wordpress, FTP or CPanel).

Thanks!

Hi,

Please provide also a link so we can take a closer look. I suppose you get this error on a tag page.
Also you can contact us via email at contact@tagdiv.com and provide the link there if you don’t want to make it public.

Thanks!

Hi,

Please check this topic – https://forum.tagdiv.com/topic/help-after-updating-to-9-7-3-on-the-website-all-titles-were-gone/

Thanks!