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Alin [tagDiv]
tagDiv Staff

Replied via email!

Alin [tagDiv]
tagDiv Staff

Hi,

Now I understand!
The IOS Slider wan not designed to display only 1 post. I have checked Revista Circuito category and you have only 1 article there – http://screencast.com/t/8qWlaViIYUq Please add another post and you should not have any issues.
Let me know how it goes!

Thanks!

Alin [tagDiv]
tagDiv Staff

Hi,

Provide a link to see what module you use and also more details what you want to do hide it for tablets(on mobile is already hidden) or make it smaller?

Thanks!

Alin [tagDiv]
tagDiv Staff

Hi,

You have this issue because you show 10 post per page – http://screencast.com/t/UVReXZHO You can control the number of the articles from Settings > Reading – http://screencast.com/t/T4UO5cxAvgt

Thanks!

Alin [tagDiv]
tagDiv Staff

Hi,

You can set the date format(add also time) from the WP Settings – http://screencast.com/t/mmBEBVIWB7pk and use custom css to color date – http://screencast.com/t/c0Cd3VVvp You cannot target only the time.
Also if you want to have there only the time you could use get_the_time function instead of get_datehttps://codex.wordpress.org/Function_Reference/get_the_time

Thanks!

Alin [tagDiv]
tagDiv Staff

Hi,

You have a background color to a container, you could remove it via custom css in Theme Panel > Custom Css – http://screencast.com/t/gtuwlbGoai

.thrv_wrapper .tve_js_placeholder {
background-color: transparent !important;
}

Hope this helps!

Alin [tagDiv]
tagDiv Staff

Hi,

We also tested @lukas solution and it will be fixed as soon as possible for both theme. The theme use the default wordpress registration that’s why appeared this issue after wordpress update and the functions is deprecated.

Thanks and sorry for inconvenience!

Alin [tagDiv]
tagDiv Staff

Hi,

1. I have checked your sidebar widget EDIÇÃO DIGITAL and it is empty – http://screencast.com/t/u9lzWhFy
What do you add there?

here is a section on the right side titled “Edições Digitais”. In this section I have set up to display the publications of the category “Revista Circuito” but they do not appear, you can tell me why?

I still don’t know how you set publications from a category in a WP text block. Do you add shortcode?
Provide more details.

2. Regarding the slider, I also checked this and you filster posts from Destaque category – http://screencast.com/t/vmWA9igSI Do you want to have posts also from another category? You could use multiple categories filter for this – http://screencast.com/t/lwiEHXbxga just paste the categories Ids – http://screencast.com/t/QcxkmvKc

Please be more specific like I asked also above, provide more details, some screenshot what you set as I’m not sure what you mean and I did not found any issues.

Thanks!

Alin [tagDiv]
tagDiv Staff

Hi,

You can add a background image to a row and stretch it – http://screencast.com/t/eXbpEs4O then you can play with the design option – css box – http://screencast.com/t/47x0TU2Yb and also for the bellow row(in demo block 5 row) – http://screencast.com/t/fleFsRa7f add negative top margin for example.
On our demo we use some extra classes to those row and we have added css code in style.css. So you could use the demo classes if you want:
*for background row td-travel-headerhttp://screencast.com/t/fUvEoIMwjXY
*for block row td-travel-featureshttp://screencast.com/t/oDcj0EY0

You can find the css in style.css file just search after those classes – http://screencast.com/t/t6ln5rgUpxx8http://screencast.com/t/eJN8kUOQVu

Hope this helps!

Alin [tagDiv]
tagDiv Staff

Hi,

Please provide a link so I can inspect this, also you can check this without any plugins active except of Visual Composer, clear cache and see if the issue is still there. Also you could remove the custom css maybe you have a code that affect this.

Thanks!

Alin [tagDiv]
tagDiv Staff

Hi,

The loading animation use javascript here you can find the code if you want to change it – http://screencast.com/t/E6LvsTybHhttp://screencast.com/t/df4mUAJ6z
Also you can hide it via custom css in Theme Panel > Custom Css – http://screencast.com/t/a5NYe5XCi1pV

.td-loader-gif {
display: none;
}

Thanks!

Alin [tagDiv]
tagDiv Staff
About - reply

Hi,

Please provide a link so I can inspect this.

Thanks!

Alin [tagDiv]
tagDiv Staff

Hi,

Please paste a link where you have this issue as I need to inspect this.
Do you use an inline ad there?

Thanks!

Alin [tagDiv]
tagDiv Staff

Hi SurreyScoop,

I have checked your page and the images are opening in the same page, not in a new window.
If you want to open image in lightbox, please note that this feature is available only for posts pages and you use there a page template.

Thanks!

Alin [tagDiv]
tagDiv Staff

Hi,

Please make sure you allow comments on posts – http://screencast.com/t/AW0ZytK6G

Thanks!

Alin [tagDiv]
tagDiv Staff

Hi,

As you can see on our demo no tagdiv blocks have this effect and you will need custom modifications for this, with a specific css for each module. Just the Big Grid blocks have a zoom effect.
You have to add this for each module with specific width and height(thumb size) and it is not so easy if you don’t have html/css experience. I provide an example how this works for module 10 – http://screencast.com/t/Gewgic8X5
Just paste this custom css in Theme Panel > Custom Css and check module 10(on a category for example or block 11):

.td_module_10:hover .td-module-thumb a:after {
content: '';
width: 218px;
height: 150px;
background-image: url("http://www.be-street.com/wp-content/themes/bestreet4/img/hover-full.png")!important;
background-size: 218px 150px;
display: block;
position: absolute;
z-index: 100;
top: 0;
}

2. The share buttons are available only on post pages and not for blocks/modules – http://screencast.com/t/9dZrSZfZYzehttp://screencast.com/t/m7Rnxg3bQYK

Thanks!

Alin [tagDiv]
tagDiv Staff

Hi,

1. It is possible to have 3 columns in the footer but for the full bottom row you will have to alter the code. For example you could use footer style 5 and add your widget in the footer columns(Footer 1,2,3) – http://screencast.com/t/92ffWeyeKahttp://screencast.com/t/a6H9xNkd and for the social icons you need to edit the template 5 and add this code – http://screencast.com/t/DeJkvoTsn
Also for the bottom row you have to edit td_footer_extra_bottom.php to add your instagram widget – http://screencast.com/t/9diHuQfu0R77
Unfortunately the theme doesn’t have exactly the same template and you need this modification. If you don’t have basic experience I suggest to hire a freelancer to do this for you as we cannot provide custom work, sorry!

2. A solution to add your mail to the subfooter is to add a custom link to the subfooter menu, add an extra class – http://screencast.com/t/9W8mme5QH and add this custom css in Theme Panel > Custom Css – http://screencast.com/t/apZe4DLuZ0

.td-footer-link {
pointer-events: none;
cursor: default;
}

Thanks!

Alin [tagDiv]
tagDiv Staff

Hi,

This is the javascript file of the theme – http://screencast.com/t/JUmCS3YcugWF
Also I guess you should take a look in td_menu.php and td_block_mega_menu.php files – http://screencast.com/t/T6Xcj9LhbkBZhttp://screencast.com/t/Bvpg6xWvFopH

Thanks!

Alin [tagDiv]
tagDiv Staff

Hi,

Please make sure you use the image link:

<div class="td-visible-desktop">
 <a href="http://www.lengcom.es/social-media/" target="_blank"><img src="http://i.imgur.com/5p9l93b.jpg" alt="" /></a>
</div>;
<div class="td-visible-tablet-portrait">
 <a href="http://www.lengcom.es/social-media/" target="_blank"><img src="http://i.imgur.com/5p9l93b.jpg" alt="" /></a>
</div>;
<div class="td-visible-phone">
 <a href="http://www.lengcom.es/social-media/" target="_blank"><img src="http://i.imgur.com/5p9l93b.jpg" alt="" /></a>
</div>

But please add a specific image size for each device, please check documentation – https://forum.tagdiv.com/header-ad/

Thanks!

Alin [tagDiv]
tagDiv Staff

Hi,

First make sure that it is not a plugin that cause this issue, please disable all the plugins except of Visual Composer, clear cache and then check if the issue is still there.
Also if you have some custom modifications to the theme files please remove them and check again.
I also checked this and did not found any issues using the latest theme version 6.5 and also only the plugins that come with the theme active.

Thanks!

Alin [tagDiv]
tagDiv Staff

Hi,

I have checked your site and you have some js errors – http://screencast.com/t/alIIaQHsQ4 I guess they come from a plugin you use(wp rocket), please try to disable it and check if the issue is still there.
Regarding the pagespeed test as you can see a issue is server response time so please read the recommendations – http://screencast.com/t/WMlFSZuHThttps://developers.google.com/speed/docs/insights/Server
You can try to reduce the number of plugins and also note that the speed booster move the js and css at the bottom of the page to Eliminate render-blocking, but not for all plugins. Check the System Status if the speed booster is active if you use other plugins than the tested ones.
Also you can read this guide, it may help – https://forum.tagdiv.com/how-to-make-the-site-faster/

Thanks!

Alin [tagDiv]
tagDiv Staff

Hi,

Unfortunately I cannot provide a solution for this the megamenu is a complex area of the theme and it uses javascript for all requests, animations.. I suggest to get someone to help you with this as we cannot provide custom work at this time, sorry!

Thanks!

Alin [tagDiv]
tagDiv Staff

Hi vasik,

Please provide a link and also some screenshot where I should look. If you have this issue only in backend please send an email at contact@tagdiv.com and provide wp-admin access so we can take a look, also paste a link to this topic so we can know who you are.
If you send an email please provide more details about the issue.

Thanks!

Alin [tagDiv]
tagDiv Staff

Hi,

You can read about breadcrumbs here – https://developers.google.com/structured-data/breadcrumbs
If you want to remove the breadcrumbs from google search, you can try to remove the structured data from the breadcrumbs – http://screencast.com/t/ulP7NyzNU7

Thanks!

Alin [tagDiv]
tagDiv Staff

Hi,

Please send an email at contact@tagdiv.com and provide wp-admin access so we can take a closer look, also paste a link to this topic so we can know who you are and what your issue is.
You could create a test page for us using just a block with this sort option and also we will disable your plugins for short time when we will log in.

Thanks!

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