Hello,

The links you mention can only be removed by altering the theme files. There is no option to remove any parts of the theme. You will need coding skills to do it however.
https://www.screencast.com/t/p2GjZyd7iV

Thank you!

Hello,

We have not tested that particular plugin. Try it out and see. I cannot say for sure. I cannot recommend any similar plugins as we have not tested any. You can find the list of tested and recommended plugins in the theme panel under plugins

Thank you!

Hello,

The craft ideas has it’s own custom icons. They are implemented like so: https://www.screencast.com/t/Wz8IQMqvN2IS
You cannot use the tagdiv composer on the menu.

Thank you!

Hi,

Also check for any blocked files from your host or from your htaccess.

Thank you!

Hello,
Please read this guide: https://forum.tagdiv.com/the-mobile-theme/
You need to have posts set as featured in order to see the top grid.
https://forum.tagdiv.com/featured-posts-2/
Thanks.

Hi,
You could have file permission issues or a plugin conflict going on. Please make sure you use this guide:
https://forum.tagdiv.com/system-status-parameters-guide/
and this :
http://www.wpbeginner.com/beginners-guide/how-to-fix-file-and-folder-permissions-error-in-wordpress/
And test without any plugins besides the theme plugins.

Thank you!

Hi,

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation.

Thank you!

Hello,

I have already replied in the envato comments. If you have any further questions please reply to this topic as we try to keep the comments section for presale requests.

Thank you!

Hello,
The images are responsive, but they provide different sizes for different devices. Please disable any image optimization plugins or rich pins and test with the default theme image implementation. The code for your images gets altered.

Thanks.

Hello,

There is no global block. Each element on the page in the composer can be removed and replaced.
On pages you need to use a split row in order to get a sidebar. You can simply add a row underneath the top grid and split that one, without splitting the top row. Then use a widget sidebar element on the split row.
https://www.screencast.com/t/4KJ76k0Z

Thanks.

Hello,

If you want to place icons in the menu, please use this guide: https://forum.tagdiv.com/how-to-add-icons-in-menu/

Thank you!

Hello,

Sorry but if you stretch the menu, you will also stretch the mega menu. You cannot have one stretched and one remain the same size.
You can fix the color though so you do not get the white space. Add this code in the theme panel-> custom css section

.td_stretch_content .td_block_mega_menu:before, .td_stretch_content_1200 .td_block_mega_menu:before, .td_stretch_content_1400 .td_block_mega_menu:before, .td_stretch_content_1600 .td_block_mega_menu:before, .td_stretch_content_1800 .td_block_mega_menu:before{
background-color:black;
}

Thanks.

Hello,

That is the footer section for the amp pages.If you want to remove it, please use this topic: https://forum.tagdiv.com/topic/amp-about-us-text-at-bottom-of-page/

Thank you!

Hello,

It seems the general block css is overriding the newsletter widget css
Please add this custom css in your theme panel:

.tdn_block_newsletter_subscribe.tdn-content-horiz-center{
text-align:center!important;
}

Thank you!

Please provide a link to your site so we can inspect it.

Hello,

If you do not have a sign in option, please make sure you have this option active:
https://www.screencast.com/t/SK00N1SY9Ibs

Thank you!

I understood, but there is no way of doing this outside the tagdiv composer. There is no setting in the theme that can allow you to show pages instead of posts. Only the tagdiv composer can do that.

Thank you!

Hello,

It seems you are getting a 500 error and the site cannot be accessed anymore:
https://www.screencast.com/t/tirGiQ07KJgG
Please use this guide: http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/

Thank you!

Hello,

I have checked your mobile menu but it seems to work fine. Please check again as I cannot see the issue.

Thanks

Hello,

Sorry, no ETA yet. It is still too early in development to say for sure.
Aprox a few months. You will have to be patient.

Thank you!

Hello,

The ads seem to work fine. I’m not sure what you mean by “on the ground”
Please check again and provide more details.

Thank you!

Hello,

Sorry but we have not tested that particular plugin but it seems the tables provided by the plugin are not responsive. It is not responsive on the site you mention as well. It appears ok on desktop, but on any other device it is not ok.
Sorry but the table is delivered wrong by the plugin.

Thanks.

Hello,

This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

I just replied in my previous comment that the support has a 6 months period to start with. If this period expires and you still need support, you should extend it from your envato account. So, yes, your support will expire in 2 months.
For the moment we have not made any steps to limit users after the period though.

Thank you!

Hi,

Sorry but there is no simple way around it. If you do not have coding skills, you will need to hire a freelancer to help out with the customization.

Thank you!