Hello,

That is the mobile theme of jetpack. Please disable the mobile theme from jetpack.

Thank you!

Hello,

If you turn on lazyload and have a js error regarding plugin conflicts or custom code not added properly, the images will be the first to break. Please test without plugins or custom modifications.

Thanks.

Hello,

The top menu cannot show on mobile devices. It was never designed to. You can place it at the top in the mobile version as well if needed. You can try this css:
@media (max-width: 767px){
.td-header-top-menu-full {
display: block!important;
}
.td-header-sp-top-menu {
display:block!important;
}
.td-header-style-12 .top-header-menu > li, .td-header-style-12 .td-header-sp-top-menu, .td-header-style-12 .td-header-sp-top-widget{
line-height:30px;
}
#menu-secondary-navi-menu{
text-align:center;
}
}

Thank you!

Hello,

That is the footer description title. The title can only be removed from the theme code: https://www.screencast.com/t/ygeqWYRs1Qn
Thank you!

Hello,

You can create a page in the tagdiv composer and place the authors element on that page. it will bring a list of all the authors. There is no other predefined template that can do this.

Thank you!

Hello,

Please check: https://www.screencast.com/t/JgaEzdIP

Thank you!

Hello,

I cannot see any excerpts now: https://www.screencast.com/t/dZcGeijU
The excerpts are handled by the theme panel: https://forum.tagdiv.com/excerpts-introduction/

Thank you!

Hi,

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation so we can identify you.

Thank you!

Hello,

Sorry but for the moment, in our theme the page builder only works on pages. You can try to place a shortcode directly in the post content in text mode but please note that the layout could not look the same as on pages.

Thank you!

Hello,
We cannot recreate this issue on our end.
This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

Our theme places ads across the whole website at once. There is no setting to add or remove ads from specific posts. You will have to use an ad plugin that can offer this type of functionality. Unfortunately i cannot recommend one as we have not tested ad plugins.

Thanks.

Hello,

Sorry but our theme does not have any option to add extra category tags. You will have to edit the function here if you want more: https://www.screencast.com/t/IFovZcqrsllx

Thank you!

Hello,

If they are admins, they should see the post author section but they have to enable it from the screen option: https://www.screencast.com/t/etyaYYkp4iTr

Thank you!

Hello,

Our theme already has a category tag feature. Please read this guide: https://forum.tagdiv.com/category-tag-on-modulesblocks/

Thank you!

Hello,

It is just the way different browsers interpret resized images. your image is bigger than the logo spot so the theme resizes the image to fit: https://www.screencast.com/t/Mny8c6QPjGnw
Please try to resize the image in your favorite photo editor and upload it in the size of 329×80 px

Thank you!

Hello,

In order to add custom code to your page, you need to implement it through a column text element in text mode: https://www.screencast.com/t/MSyeWJothGMj

Thank you!

Hello,

Please also test this on a wp default theme. Our theme does not handle what google indexes on your website

Thank you!

Hello,

The blocks can be set to show the articles that you want/need. Please read this guide: https://forum.tagdiv.com/block-settings-tutorial/

Thank you!

Hello,

Only for feedburner do you need the form id. For mailchimp you need the full code to be added to the field, not just the id.

Thank you!

Hello,

The images you mention are the ‘TDM’ pictures required by the new multi-purpose plugin. They will come back as the plugin needs them to show up properly on the tagdiv composer. Sorry but these few images are required by the theme and cannot be deleted.

Thank you!

Hello,

Yes this can be done with the new page templates. Simply select this page template for your landing page: https://www.screencast.com/t/uMqF5aO1NAa

Thank you!

Hello,

This error is caused by the memory allocation in most cases. Please use this guide: https://forum.tagdiv.com/system-status-parameters-guide/
If the issue is still there, please try without any plugins.
As an alternative you can install the theme via ftp: https://forum.tagdiv.com/install-via-ftp/

Thank you!

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation.

Thank you!

Hello,

There is no way of manually importing just parts of a template. Sorry.
But I can provide you the code for the page. Please copy this code onto a new page in the back-end in text mode: https://pastebin.com/9XEKraNP

Thank you!

Hello,
Please add this code to your theme panel-? custom css box:

.td-post-featured-image{
margin-left: Auto;
margin-right: auto;
display: table;
}

Thank you!