Hello,

This can also be caused by the cdn. Please read this guide:

https://forum.tagdiv.com/topic/strange-chinese-symbols-replaced-icons-and-arrows/

Thanks

Hello,

We have encountered this issue before and it is caused by plugin conflicts. Please disable any plugin that adds to the menus functionality as it overrides the heme mega menu option.

Thank you!

Hello,

In order to show a custom post type in the standard category taxonomy you will need to create a custom category page template using the cloud library plugin and create content block that can show other post types besides the standard ‘post’.
Please read this guide to learn how a block can show other post types: https://forum.tagdiv.com/block-settings-guide/

Thank you!

Hi,

If you mention the images not showing up on your mega menu, these errors in your console can clue you into why this happens https://www.screencast.com/t/cBgtSkR76c

Thank you!

Hello,

Sorry but you cannot. If you cannot publish a post, you cannot use the theme panel. Sorry. For this you will need to hire a freelancer to modify the theme implementation for the theme panel. The theme handles the settings panel precisely on the publish posts feature: https://www.screencast.com/t/EOY5jwrfxI

Thank you!

Hello,

Wordfence works fine with our theme but you need to keep the firewall in ‘learning mode’ until you set everything up.
https://www.wordfence.com/help/firewall/learning-mode/

Thank you!

I already replied, the content does not come from our theme it is a special type of google ad. We have not tested this so I cannot provide any insight into this.

Thank you!

Hi,

The template yu are after is not a cloud library template. It is a default tempalte: https://demo.tagdiv.com/newspaper/td-post-man-agrees-to-complete-50000-hereford-inlet-lighthouse-paint-job/
You can pick post style 13 in post edit: https://www.screencast.com/t/bx0plAlK

Sorry but the theme support does not cover team viewer sessions. The support is provided as mentioned here: https://forum.tagdiv.com/newspaper-theme-support/

Thank you!

Hi,

Unfortunately, not all files work from the child theme. Most of the files under wp_booster will only work from the main theme.

Thank you!

Hi,

We are planning to increase the number of inline ads that can be displayed in the post content but for the moment only one inline ad can be set.

Here is a possible solution until we can implement more ads into our theme:

– https://forum.tagdiv.com/topic/possibility-to-add-multiple-inline-ads-after-multiple-paragraphs-within-content/

Thanks

Hello,

You should always create a back-up before updating so you can roll back to that back-up.
You can create a dev site to test new updates and not affect the live site:
https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/

Thank you!

Hello,

Sorry but there is no solution to this yet. We are looking into possible implementation methods but for the moment I cannot provide any solution. Our theme does not with auto load next posts for the moment

Thank you for understanding.

Hello,

Please provide a link to your site so we can inspect this behavior.

Thank you!

Please provide more details to what you are referring to. What are you trying to implement?

Hello,

This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

Sorry but our theme ad system only allows you to place one ad in a particular ad spot and it will show across all of the site. if you need different ads on different pages in the same ad spot, you will need to use ad plugins such as ‘adrotate’. The theme has no settings in this regard.

Thank you!

Hello,

Sorry but the video playlist does not have such functionality. You will have to add video id’s manually in the element. There are no sorting options for the videos.

Thanks

Hi,

Matched content ads were never officially tested with our theme so there is no implementation method we can provide. Here are some similar topics that you can follow
– https://forum.tagdiv.com/topic/add-google-matched-content-at-bottom-article/
– https://forum.tagdiv.com/topic/how-to-add-google-matched-content-code/

Thank you!

Hi,
Check the screenshot and the code for that file:

original file: https://www.screencast.com/t/smFx2b9P
modified file: https://www.screencast.com/t/wPUoyYbHB

The code on line 19 must be added as the modified file example.

Thanks

Hello,

If you have trouble activating or deactivating plugins, it could be a strong cache in place. Please clear all caching after disabling plugins. The theme does not prevent the proper roles and capabilities of the admin user so plugin control is not affected by the theme. There could be a plugin conflict affecting the proper functionality of WordPress though. Please test by disabling all plugins at once by renaming the plugins folder under WordPress: https://www.wpbeginner.com/plugins/how-to-deactivate-all-plugins-when-not-able-to-access-wp-admin/

Thank you!

Hi,

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation so we can identify you.

Thank you!

Hello,

Sorry but we have not tested the mentioned plugin so we cannot provide any solution. The mobile editor only shows up for pages, not for posts. Unfortunately there are no suggestions i can provide other than disabling the mobile theme plugin or creating your CPT in a different way. Maybe with a different plugin. Our CPT demo plugin adds a new CPT called books and the CPT can be seen on the mobile theme properly: https://www.screencast.com/t/dltGZuZxQ

Thank you!

Hello,

On pages you can use a column text element in the tagdiv composer and simply place the youtube url in the tiny mce editor: https://www.screencast.com/t/O02acc4NJWcr

Thank you!

Hi,

Yes, it is supposed to show the more from author as well. Please check the default implementation here: https://demo.tagdiv.com/newspaper/wordpress-news-magazine-charts-the-most-fashionable-new-york-couples-in-2016/
maybe you had more from author disabled: https://forum.tagdiv.com/topic/related-articles-remove-or-hide-more-from-author-newspaper-theme/

Since newspaper 8, we added this message as big grids need to be on their own full column layout. You do this in the tagdiv composer or visual composer (depending on the plugin used) by making the row with the grid full and not have a sidebar besides the big grid. The big grids were never supposed to show a sidebar next to them.

Thank you!

Hello,

The post views and date will not show on the top of the page. They will show in each block in particular for each post shown. The date only shows up for the posts shown on the page, not for the page itself. A page does not have a published date. Our theme does not have any options ins this regard. maybe you can find plugins that can offer the needed functionality.

Thank you!