I Emailed the login information, hopefully you can get to the bottom of the problem. Although a refund is very tempting at this point, it is not longer practical. We’ve invested 2 months of planning the concept and overall look of our client’s website around your theme, purchased licenses for Virtual Composer and Rev Slider as well spending more than a hundred of hours compiling the site storyboards, optics and layout, it’s main pages and more than 200 posts. We neither have the time or budget to start over again. We have got to get this theme to work!

Another issue – the time and date of the top menu disappears when the the post image problems are present, including the home page (although the images are displaying there). Don’t know if the problems are related to each other or not – just a heads up bit of info.

One more question and this relates to the global/default post settings; At the bottom there is a block which contains 2 tabs – Related Articles and More from this Author. What I want to know is, where are the settings for this block? We’re having problems with it on the inbishkek.com site – the testsite works perfectly. I also want to rename the tabs and link them elsewhere.

Thanks for the tips Chris…

Not ranting – frustrated! As I stated above, we’ve done everything suggested already. In the inbishkek.com site, is the only instance where the problem is happening. In the testsite.inbishkek.com, a subdomain of inbishkek.com, where we developed it, no problems, even with lazy loading enabled. iNBishkek.com was first created in the testsite, after verification that it was working, all files were copied to the inbishkek.com domain a new database created and config files changed to point to the correct domain.

We scoured through the bowels of these forums, found only 1 post from 1 YEAR AGO, and support’s suggestion was to disable lazy load along with ALL plugins – a bunch of BS! But we did, the problem remains – occurring intermittently, for example; it worked fine over the weekend, today – Monday – the problem reappeared again.

What is weird is this; in the home page all images appear. In posts – style 8, the slider and the featured image do not. And this is my main source of frustration with this theme.

Caching is via Comet Cache WP widget (FKA Zen Cache), fully optimized, we’ve been using it for years on several premium themes – never a problem. We also cleaned the affected browsers – Chrome, Firefox, Opera & Vivaldi. Safari and IE are not affected by the problem.

Prior to uploading images, each JPG is reduced in Photoshop to 72ppi, then compressed with Caesium. When uploaded, they are optimized again with EWWW Image Optimizer. For CDN, we keep it simple, we use CloudFlare from the hosting provider and integrate it via WP. Also, to avoid any issues with integral components of the theme, we purchased licences for Visual Composer and Rev Slider.

iNBishkek.com is not a play blog or a simple site, it is a business site. Our client, iNBiskek Magazine, depends on it for revenue and has been operating a website for 2+ years, with over 500K visitors per month and retained iMedia to give their site a complete new look and feel. Newspaper7 was chosen for its appealing look and future possibilities. However, one little problem after another, poor support, and here we are; 1 month behind schedule, over budget and a fully functioning site is nowhere in sight, so forgive me if a rant a little…or a lot.

The original post was on Oct 21, 2015, today is September 17, 2016 – 11 MONTHS! I had the same issue last week and WASTED 1 week working on trying to solve the problem. The images DO load SOMETIMES for a short time then disappear again.

Oddly, in the test site (www.testsite.inbishkek.com) using the magazine demo, everything works perfectly, after it was hand-copied to its home (inbishkek.com) and switched demos to the default demo (client wanted the text boxed) we’ve had nothing but problems. All settings are the same including plugins. Both the test site and home site work without problems on smartphones; Windows, Android (Google) and iOS (iPhone), as well as Windows 8.1 tablets, iPads and Android tablets. So the problem are not PLUGINS. It’s the code stupid!

This problem cannot be found in the KNOWN BUGS or theme issues anywhere, just this post in your forum – found this thread by chance! Disabled lazy loading. and now the site seems to be working again on all PC based browsers, but only the FRONT PAGE has been working for the past hour, not sure how long this will remain true.

The POSTS still have issues with only some images showing up. So what could be the problem? Both sites are in the same domain, but test site is a subdomain – that’s not the problem. 2 sites, same configuration except for the test site has lazy loading enabled – everything works perfectly. The home site has the lazy loading disabled only the home page has no issues. We’ve created a “special page titled http://www.inbishkek.com/newspaper7-problems, please look at the screenshots before answering.

If the shit does not work, at least get rid of the feature! Don’t make us waste our time researching for solutions, writing these stupid posts and waiting a couple of days for replies. We have better things to do!

It is troubling that developers continually tout a feature to speed up site loading, yet fail to FIX this problem! NO it’s not a plugin conflict, it’s a CODE issue!

I think everyone is getting tired of these bullshit cookie cutter answers by lazy coders & developers; “This problem might be a plugin conflict. Please try to disable all your plugins except visual composer and then activate lazyload and see if the problem is still there.”

This crap negatively impacts site development deadlines we have committed to our clients! Will I recommend this theme for a client? Definitely not. If they want it, I’ll do my best to dissuade and steer them in another direction.

Mario – iMediaGroup

To a point, yes you are right, the support needs to improve substantially to become world class as other companies. The up front marketing is tops, and that is why we purchased the template to improve the look of our online magazine.

We are happy with the new look, yet very disappointed with the implementation and re-launch time due to the long learning curve and tech issues. More effort should have been made to provide simple how-to videos, which would cut down on time wasted waiting for answers in these forums. The YouTube video series they have, in my opinion, is great for selling the product, but worthless for implementation and answering the simplest of questions.

We’ve invested too much time and also went ahead and purchased all the free plugins that ship with template to start over again. So we will struggle a bit longer with this one, but the next site upgrade we will take a longer look at support and documentation – including tutorial video material – before committing time and money resources.

Thanks for the tip. Got it to work, but the raw data is still erratic, so I’m trying to find a more accurate source.

Another question somewhat related to Block settings. Got the hang of it, customizing the blocks to “mine” post categories and individual posts for different blocks which populate the front page. However, I’ve run into a little problem with one, Block 15 that we are using to mine posts from our events posts page in the TESTSITE. We’ve been using “The Events Calendar PRO” by Modern Tribe to create custom post pages for events around town. It works perfectly with our existing theme, but I’m having a little difficulty integrating it with Newspaper7 since it is very different from our current one.

With your theme, in the post creating/editing pages, the “category” displays all available categories that have been created as optional selections. The Events Calendar is also a “post” creator/editor but is only displaying its categories, not the one’s available in the theme.

How can I integrate the calendar with the theme so that the same categories are available for our regular posts as well as the calendar posts? I did try a workaround via the suggestions you gave me earlier working with the block editing features, but it has not helped – even when the post ID is set in the filter, I get nothing to display. But that would be a pain because the block(s) would have to be edited each time a new event is posted. Can you offer a solution? Even if I have to edit the theme core files, it’s OK.

Thanks Bogdan! Yes, we’re not familiar at all with your product. We’d lunched our 110 page website using a completely different set of products; tools & templates, having to re-educate ourselves on your platform has been a challenge and detailed info is very helpful. We’ll follow your instructions and hopefully will not have to ask for further clarifications.

One pesky problem, the weather widget that ships with the template is useless for our location – always off by 10-15c. I’ve contacted the provider over a month ago and they are aware of the problem but have not corrected it. I attempted to install a different widget that we use and has proved to be very accurate on our existing site but it does not show up as an available choice for the sidebar. Am I doing something wrong?

Hi Bogdan,

Was this the standard cookie cutter answer or what? Did you at least look at the link provided – http://testsite.inbishkek.com/block1 ? Is this the kind “support” I was promised when I bought the template? Feed me a link and let me sort it out myself? I have read through this tutorial before and again following your reply – it does not answer my question!

Slide #1 (http://testsite.inbishkek.com/block1) shows a nav menu in Block 1 that “auto populates itself” and my question is how, specifically and where, can I customize it to show 5 specific post categories that I want in the nav menu plus the “more” tab? Also, if I decide that I want to replace the more tab with another category, how to do that?

And please, do not send me another tutorial link, that is bogus customer service & support. You guys promised support, please deliver what you promised.

iNBishkek Magazine

Yeah, I uploaded as instructed, and now the version is 7.3, but the Visual Composer 4.12 and Social Counter 4.1 did not update as you said. Is there a step I am missing?

Hi Catalin,

Can you confirm that this is the correct version – themeforest-5489609-newspaper-wordpress-theme.zip? I’ve gone to my Evato Market account, then to https://themeforest.net/downloads and downloaded the ZIP, installed via FTP per the instructions in link provided https://forum.tagdiv.com/how-to-update-the-theme-2/ and now I have the 7.3 version displayed in the Appearance/Themes. However, the Visual Composer is still at version 4.11.2. Do I have to all the pluins manually as well?

• This reply was modified 10 years by iNBishkek Magazine.

Hi Catalin,

Thanks for your reply! Sorry for my rather “caustic” post; I get frustrated when things do not work or go as smoothly as originally planned. Having said that, I will try your fix and report back.

Another issue that I’ve noticed, the Weather Widget’s temperature is always off by -10c or so. For example, right now it’s 26c, the widget reports 14c. The city is correct, but it does not registers the correct temperature. I’ve tried just the city name and city/country (Bishkek or Bishkek, KG) to no avail. Any ideas on hoe to fix the issue? Will V 7.2 correct this too?

Thx.

Working with this theme has been a ROYAL pain! Bought it a month ago, with the notion I would have the site up and running in very little time, but instead, nothing but problems everywhere… Saw this post while looking for another problem fix and since I also have and need to solve the problem with the tagDiv social counter registering FB at 0, I decided to read it.

Catalin suggested that “Please ensure that you are using the latest version of the theme -> Newspaper 7.2 and also, the latest version of Visual Composer ->4.12 and Social Counter 4.1 in order to achieve best results.”

1. I have V 7.1.1 there is NO UPGRADE from my version to 7.2 option on the Newspaper dashboard – so how the hell to upgrade it?

2. For Visual Composer V 4.11.2 to V 4.12 there is this message – “There is a new version of WPBakery Visual Composer available. View version 4.12 details. Automatic update is unavailable for this plugin. To receive automatic updates license activation is required. Please visit settings to activate your Visual Composer. Got Visual Composer in theme?” – In other words, I need to buy a licence to a plugin that should have had a licence since it came bundled with the theme I bought. If not, a “buyer beware disclaimer” should be posted, Oh BTW, you need to buy this and that too! Because this is the answer from Visual Composer ->How to update and receive support if I do not purchase direct license? In such case you need to wait on your WordPress theme author to update Visual Composer on their side and push it to you. Where do I find this information on your site?

3. Luckily, I have Social Counter 4.1, but FB is at ZERO.

4. How do I update the theme to V 7.2 and Visual Composer to V 4.12?

5. Finally – Development and also Support needs much improvement!

Can I use a different composer? For example; Page Builder by SiteOrigin?

Yes, latest.

Did that…the nag pops up again…