Here is the home page showing 2 headers: https://app.screencast.com/qWLWODd0ctY67

Here is an article page showing the space still at the top: https://app.screencast.com/4M9EN10KN4nfY

Calin responded with the following:
“Hello,
1. The mobile header is a different one from the desktop and you should add the ad box on the mobile version too, I see that you have now the code set.
2. I no longer see the empty space on mobile at the top of page/posts.
Thank you!
Calin”

I responded with:
I don’t know where to find the right header; that’s why I was asking for support. Please record video to advise as to where it is.
1. This screenshot shows that the space is still appearing in the top of the mobile header.
2. Now I am seeing 2 ads in the Home page on mobile.

Ken

I don’t understand. I *have* been replying via email, but I am not getting responses. I am now sending them to contact@tagdiv.com. What are your support hours? I am EST and have to wait a whole day to get responses. Is there a way to have multiple email exchanges in a day? I think you have my current questions.

I’m also noticing that the ad we have in the header is not appearing on the mobile layout.

I just re-sent to contact@tagdiv.com.

Ken

Hi Bettina,
From your prior note via email reply regarding the space at the top:
“The content of the pages should be added in the Tagdiv Composer with the column text or text with title elements: https://app.screencast.com/Z7Y7×VYn1Y6Ma
The space there is because you need to have a row of content, which in your case was empty. You should use it for your content, and you can’t delete it because the page has been done with the TagDiv Composer.”

Here’s a recording of how I tried to follow your instructions. Evidently I’m still missing something:
https://app.screencast.com/reTt8FVI7N0aJ

Anamaria also said:
“You need to select this row -> https://i.imgur.com/5touFkt.png to be in the content section and add this element from tagdiv Composer to be able to add the text -> please check this video https://we.tl/t-b8B9UrlZm3 but you need to have two tabs, one with the page using tagdiv Composer, and one in the other tab to have the page in Gutenberg editor, and copy from there the text to add in the column text and after deleting the text from Gutenberg editor.”

Here’s a video of our attempt to do what she advised -https://psu.mediaspace.kaltura.com/media/Ken+Layng%27s+Personal+Meeting+Room/1_bwndx2y3

Hi Bettina,
I just resent it to support@TagDiv.com.

Thanks,
Ken

Hi Annamaria,
Do you have an answer to the issue with the mobile header for our pages? I’d really like to resolve this soon, as it is preventing us from being able to launch an important initiative.

Thank you.
Ken

Hi Anamaria,
The site was offline for a while today. In case you weren’t able to access it to look at this, it’s back up now…

Thanks!
Ken

Hi Annamaria,
It is “Re: [tagDiv support] Add Custom Field to Single Post Template]

Thanks,
Ken

Hi Annamaria,
Did you receive my email?

Thanks,
Ken

Hi Bettina,
Here’s a video of our attempt to do what you advised (we’re still having trouble). https://psu.mediaspace.kaltura.com/media/Ken+Layng%27s+Personal+Meeting+Room/1_bwndx2y3

Ken

Hi Bettina,
From your note via email reply regarding the space at the top:
“The content of the pages should be added in the Tagdiv Composer with the column text or text with title elements: https://app.screencast.com/Z7Y7×VYn1Y6Ma
The space there is because you need to have a row of content, which in your case was empty. You should use it for your content, and you can’t delete it because the page has been done with the TagDiv Composer.”

Here’s a recording of how I tried to follow your instructions. I’m still missing something:
https://app.screencast.com/reTt8FVI7N0aJ

Thanks for your patience!
Ken

Hi Bettina,
We have tried what you suggested, but still can’t get the results we’re looking for. Also, here is a recording of a couple things we tried to do to do so you can see what we might be doing wrong (For some reason there’s an echo in the audio): https://app.screencast.com/mTcoTByKsJYyr?conversation=VCRnGt2RxmET4ou1yXzLBO .

Hi Bettina,
We are trying to do that, but it is not working for us as you describe. Here is a recording of how we’re trying to make it work (there is a strange echo in the recording). Maybe it will help to figure out why

Also, here is a screenshot of the blank space that shows up on the mobile. https://app.screencast.com/tIGKlaXVh9YPB . For some reason this blank space does not appear at the top of the mobile home page, but it does appear on others.

Thanks,
Ken

Hi Bettina,
Can you send me a video recording of what you mean? I am trying to do that, but it does seem to provided the intended result. I have not been able to add the column / row for the ad, and I also haven’t been able to delete the large empty space on the mobile at the top of the pages below (they use a different header).
Screenshot: https://app.screencast.com/RPHrml3Bftg6h

– https://libertylens.news/evidence/
– https://libertylens.news/bias-discrimination/
– https://libertylens.news/donors/

Thanks!

Hi Bettina,
1. I want to remove the large space that is found on the top of the mobile site.
2. I want to insert a space in the header where a leaderboard ad can be inserted.

Does that help?

Thanks,
Ken

I’m also not able to add the ‘column text’ element or a container to “Header Template – Default Pro”. I’m trying to add a leaderboard ad space into the header under the logo.

Is there a recommended browser that you advise people to edit in? (We are Mac users.)

Thanks,
Ken

I am now seeing a residual artifact of the category menu when I scroll back up – even though that element was deleted from this header.

Nevermind… got it!

How do I apply a different header as an exception to a given page.

Thanks,
Ken

Thanks, Bettina.

Here’s another problem. Not sure if this wasn’t added with TagDiv Composer or not.
I am trying to remove a large space at the top of a three pages (mobile view):
– https://libertylens.news/evidence/
– https://libertylens.news/bias-discrimination/
– https://libertylens.news/donors/

Also, for the header on these pages, I’d like to omit the category menu below the main header. Can you help me with this one?

Thank you,
Ken

Seems that none of the pieces in the header that need to be deleted have a trash/recycle icon. The background image that’s there is unselectable. We have tried to go in through a regular page to edit and we have tried to “load” the header. However, if / when we “load” the wrong header (there are three in the list now) we’ll end up applying that header to the entire site. But in both places, no icons, and the image is not selectable. Here are 2 recordings showing the issues we’re experiencing:

Thanks!

Hi Bettina,
It looks like I modified either the template or the header, but I’m not sure how I did that, and I can’t see where to resolve it.

There is a space at the bottom of the header with an image of a mountain. I would like to remove that space. Incidentally, it is only affecting the desktop view (not mobile) which leads me to believe it is a template.

Thank you!

• This reply was modified 2 years by libertylens.
• This reply was modified 2 years by libertylens.

Is the Newspaper theme compatible with the latest version of PHP?

Hi Bettina. Still no response. This was sent at the top of the thread and again several days ago. Two current issues:
1. Signin link is timing out when users submit credentials. Contributors can only log in via the admin link.
2. I want to specify where auto-ads appear in posts. I’d like to do this once at the template level, not every time a new post is published. How is the location specified for auto ads via the TagDiv template?