Hi,

I see the website is very fast, on desktop the score is perfect. But while the mobile scoring method is very strict, the result is pretty good https://prnt.sc/irmIopXWJmwT The actual speed is impressive https://prnt.sc/fjbzluyvlGzr

Have you tried this option to delay the footer load https://prnt.sc/cK5eSqf5Clcw This may increase the score by reducing the DOM size.

I see that some images are served in webp, but not all of them https://prnt.sc/JMXIC9rG1jE7 I suggest checking to make sure that all the images are converted to webp.

Also there seems to be no lazyload active on the website https://prnt.sc/Qvvj6foUkjrr I suggest activating the litespeed lazyload, in the media settings. In case there are issues with the images after enabling it, I suggest deactivating the pone from the theme https://prnt.sc/rdDEmi_aHSeS

I’ll check the website more, and try to make more suggestions. In the meantime please try what I suggested so far, so we can see how the website performs.

Thank you!

Hi,

For mobile we recommend a logo of this size https://prnt.sc/rZ5T9aahnpa4 I see your logo has a bit of empty space top and bottom, which makes it smaller.

You could use some CSS to make it larger, would this be alright? https://prnt.sc/F91M3nRRqvdn If you like it, please enter the code from here https://pastebin.com/nYLD2taJ in the theme panel here https://prnt.sc/IpbQYdasHtPQ

Let me know if that works for you.

Thank you!

Hi,

Our cloud templates won’t apply to bbpress topics unfortunately. If you want to customize the topic design, you could try this plugin https://wordpress.org/plugins/bbp-style-pack/ Maybe with this plugin, and if needed with some additional CSS, it can be made to look more like the rest of the website.

As a note, if you want a sidebar for the topics you can set it here https://prnt.sc/8yafM69jh-LA and add widgets to it. Or if you don’t want it select the middle option there https://prnt.sc/trdg2iwa9poY

Hope this helps.

Thank you!

Hi,

We will have to investigate the problem. Despite having the regular requirements set correctly, there can be other causes for that issue. Like plugin conflicts, permissions issues, maybe security plugins or restrictions from the hosting.

Please send us an email at contact@tagdiv.com and provide a link to the website, admin login, also we may need access to cPanel. Let us know and we will begin as soon as possible.

Thank you!

Hi,

When using the extra filter menu for a block https://prnt.sc/irrQo6g3jLSN this requires the block to have a title. If there is no title set, a default title placeholder will be used. The solution would be to disable the categories filter for the block https://prnt.sc/Jc7aqIIU7vp2 which will remove the default title as well. Or do you maybe want to keep the filter menu? Because it could be done with some CSS.

Concerning the colors, for what exactly would you like to change them? The theme has global color settings in the theme panel https://prnt.sc/AYzAGpqMssz8 and also in the composer, for example https://prnt.sc/J67Tz17LU0uj

Let me know.

Thank you!

Hi,

The composer takes a bit of practice. But if something is not working correctly, we will take a look.

Please send us an email at contact@tagdiv.com and provide a link to the website, admin login, and details about each issue and examples. We will check as soon as possible.

Thank you!

Hi,

That could happen. The basic cloudflare setup as far as I know does not cache or deliver the content based on device/viewport. While this is not a problem for a responsive website, it will probably be a problem when using dedicated mobile content. From what I know they do provide cache by device type like so https://developers.cloudflare.com/automatic-platform-optimization/reference/cache-device-type/ But that is a premium service unfortunately. Other than that, I don’t recall seeing a working solution for using dedicated mobile content with cloudflare. In this case the solutions would be to either not use the mobile theme, or use cloudflare APO and activate cache by device type.

Thank you!

Hi,

Thank you for your detailed description of the problem, and for providing the solution. This may be helpful for other users encountering the same issues.

Thank you!

Hi,

That means there’s something wrong. Normally installing a demo takes a few minutes. We will investigate the problem. Please send us an email at contact@tagdiv.com and include the link to this topic, a link to the website, admin login for the website, also we may need access to cPanel so if possible please provide that as well.

Let us know.

Thank you!

There are multiple ways of doing it.

You could modify an existing thumbnail created by the theme https://forum.tagdiv.com/td_api_thumbupdate/

Or you could add a new one https://forum.tagdiv.com/td_api_thumbadd/

Or do it using other methods https://www.wpbeginner.com/wp-tutorials/how-to-create-additional-image-sizes-in-wordpress/

Either way, after you add the new size or sizes you need, it requires setting the module to use it. The modules can be found here https://prnt.sc/X8gAdKcPpR4v And each of them uses a thumb size, for example module 1 https://prnt.sc/1PlO1pfp2HeE

It will also require regenerating the thumbnails, so that the new size is created. This can be done with a plugin, for example this one https://wordpress.org/plugins/regenerate-thumbnails/

You could try it.

Thank you!

I’m using Chrome as well. I checked again now, and the ad is perfectly centered https://prnt.sc/7VXnKily1OQx I checked tens of articles. Since you are testing with Chrome as well, we should get the same results. This is very unusual. The ad code looks in order, and so does the ad, every time I checked so far. If I could see it displaying to the left, I would inspect the ad, but as it is so far it looks fine for me.

Thank you!

It’s looking fine at this time. I browsed the website desktop and mobile, and it is displaying correctly. I believe its safe to say that the matter is solved. But in case there are other issues, or if you have any questions, please let us know.

Thank you!

Hi,

I’m checking the website and the ad is centered now https://prnt.sc/hEKUesiiY7_A I refreshed the page a few times https://prnt.sc/cR-SEwd11qsv Do they still display differently for you?

Thank you!

Hi,

An easier way to do that, assuming it is not required to display the custom content in that specific location, would be to display it in the sidebar using a text/HTML widget. And for the conditional part per category of posts use this plugin https://wordpress.org/plugins/conditional-widgets/

But if you do need to display it inside the post template, then you could modify the template in a child theme and make the modifications you want to it. For example if you want to modify post template 2 create this folder structure and copy the files for the template there https://prnt.sc/kQc9t9o0mtxp The files can be copied from the composer https://prnt.sc/tumO7y5_3jTT This will work as well.

Thank you!

Hi,

The Newsmag theme uses a set of predefined thumb sizes, each used by a block/module https://forum.tagdiv.com/newsmag-theme-thumbs/

For the category pages, you can select the module you want to use https://prnt.sc/oMU3XWdN6nXL

I suggest checking different modules before considering making modifications in the theme. Maybe the results you are looking for can be achieved using a different module.

Let me know.

Thank you!

Hi,

The mobile can’t have serious caching issues, because the theme doesn’t have a cache. In normal circumstances it would be impossible for a deactivated plugin to still function.

If I check the website now, I get the correct desktop version https://prnt.sc/aoTMyo8dzEX- and the same version on mobile (responsive) https://prnt.sc/8zNRk7pgiFzn

But if I refresh the page a few times, the design gets broken. As I see it the mobile theme is not active however, it’s just the design of the desktop page getting broken. This is not the mobile theme https://prnt.sc/ajvt4_Uv9xz5

And if I add the design back, it looks fine – https://prnt.sc/3YjuNvepe5XW

As I see it the wp rocket feature to remove the unused CSS is removing much more than it should. I suggest switching to the other option https://prnt.sc/WFHuk2xLzUcA Then clear all caches again and it should be fine.

Let me know.

Thank you!

Hi,

That’s not a reason to request a refund unfortunately. We can provide refunds based on the refund policy https://themeforest.net/page/customer_refund_policy The reasons for which you can or can’t request a refund are mentioned in that article. I am sorry for the inconvenience.

Thank you!

Hi,

@anoopkhanduri@gmail.com Removing websites from the license panel can only be done by us. Doing this is not required. The license panel simply displays all the websites where the key was used, which is not normally a problem.

@Edragon If you want to actually change the key used on a website, please reset it https://prnt.sc/rPcHwIdR7J7a Then let us know so we can remove the website from the old key. The last email I found from you was from a month ago. You requested to remove a website from the key. I believe the website was removed. It will however reappear again if the website still uses the theme. And I see the website still uses the theme. If you want to permanently remove a website from key, the key will have to be reset and the theme removed from the website. Or reset the key adn use a different key. Please let me know if you want to modify how the keys are assigned. But first please make sure the websites are are using the keys you want. Reset/reactivate the theme if needed.

Thank you!

Hi,

Maybe you did not translate the pages that are used by the subscription plugin https://prnt.sc/0djM75bTQfZT

Please edit each of those pages and for example duplicate them for the secondary language https://prnt.sc/DqALCyl8DS9q then edit them and complete their configuration https://prnt.sc/VNxQ8aoh0f8S – https://prnt.sc/q0lwbduKx2CD

Once you do that for all the 3 pages, they will be used when you switch the language on the website. The login page, the account page and the checkout page will be in the appropriate languages.

Please try it.

Thank you!

Hi,

I removed the respective website now. Please check as well.

Thank you!

Hi,

Is that happening only on the homepage? In that case it means there could be something in the page content that causes it. But if its happening on any page, even a new page, there must be something more general. We will have to investigate it and try to find the cause. Please send us an email at contact@tagdiv.com and provide admin login for the website. We will check as soon as possible.

Thank you!

Hi,

Creating a video post with a featured video, or embedding a video in the post content, should work fine regardless of doing it from desktop or mobile. I will take a closer look at this, please send us an email at contact@tagdiv.com and provide an example of these issues. Also provide admin login for the website, so I can test as well. On my end it seems to work fine, I used the same video and post template as you, and created the post via mobile https://prnt.sc/dTBsUKYbKYXp

Thank you!

Hi,

1. The numbers are the comment count. The option to disable them is in the theme panel https://prnt.sc/ALrsMiHSzJFH

2. The logo should have an aria-label attribute. We actually wanted to add it for the logo in the previous update, but it looks like our developer team hasn’t added it yet unfortunately. Adding it would require modifying the theme code. I could provide the instructions for how to do it.

Or it could be done by building the footer using widgets, inside a blank footer template https://prnt.sc/mQOf6d4WLCy6 Then the logo can be displayed using HTML and contain the aria-label. If you want I will help with it. I will need admin login for the website, which you can send by email at contact@tagdiv.com Please also include a link to this topic.

3. The sub-footer has 2 containers, a smaller one for the copyright text, and a larger one for the menu. Normally these are displayed side by side. So like this https://prnt.sc/pgqy9XduMl7q

Your code makes both containers full width and one below the other. This looks better if there is more copyright text, and a larger menu. You could continue using that code. Why exactly would you like to eliminate it?

Let me know.

Thank you!

Hi,

We released a new update today https://tagdiv.com/newsmag/

The vulnerability was already fixed in the theme, since the June update (5.4.3). It kept being detected by security plugins or hosting providers because the composer version was not changed. We changed it now to 5.1.

Thank you!

We released a new update today https://tagdiv.com/newsmag/

The vulnerability was already fixed in the theme, since the June update (5.4.3). It kept being detected by security plugins or hosting providers because the composer version was not changed. We changed it now to 5.1.

And please let me know if there are any other issues that I can help with.

Thank you!