Hi, tagDiv Mobile Theme theme was not working as expected. Install button is missing. I had tried various method but its not working. I would submit a screenshot but not sure how. Thank You
Here is a link to the screenshot of missing button: https://drive.google.com/file/d/1FWW263q27SDlkUXguoGRP1OIkEF6EN8T/view?usp=sharing
Hello,
Please let me know what theme version you have, the latest version is 11.3.1
Also, please make sure the theme install was done correctly
Install via WordPress -> https://forum.tagdiv.com/install-via-wordpress/
Install via FTP -> https://forum.tagdiv.com/install-via-ftp/
Thank you!
Hi, theme version is: Version: 8.7.5 and WordPress version is: Version 5.8.1 Thanks!
Hello,
This issue may be caused because you have an older version of the theme, and compatibility with the latest version of WordPress has been tested from version 11.1 greater.
If you want to update the theme I recommend that you update the theme on a staging website and make sure that you have activated the tagDiv Standard pack plugin to keep the look of the website.
Before the update, please make a full backup to all files and the database if something goes wrong => https://forum.tagdiv.com/how-to-update-the-theme-2/
Here you can find information about the changes that have occurred in each update over time https://tagdiv.com/newspaper/
Let me know about your results!
Thank you!
Hi,after theme updating,theme panel setting does not working as expected.IF I have change some setting through theme panel and then hit “save settings ” button ..it dos not save …it display loading icon infinitely according to the screenshot..https://www.dropbox.com/s/jtbg04qcuvzmicg/theme-panel-saving-issue.png?dl=0
Please help.Thanks
Hi,after the theme updating,theme panel setting does not working as expected.IF I have change some setting through theme panel and then hit “save settings ” button ..it dos not save …it display loading icon infinitely according to the screenshot..https://www.dropbox.com/s/jtbg04qcuvzmicg/theme-panel-saving-issue.png?dl=0
Please help.Thanks
Hello,
Please check this topic with the same issue https://forum.tagdiv.com/topic/theme-panel-settings-are-not-saving-2/ and let me know the results.
Thank you!
Hi,
I have deactivated ALL plugins except tagDiv ones… Then trying again, but it has the same problem again…theme panel setting does not work as expected. IF I have changed some setting through theme panel and then hit “save settings ” button …it does not save …it displays loading icon infinitely according to the screenshot…https://www.dropbox.com/s/jtbg04qcuvzmicg/theme-panel-saving-issue.png?dl=0
Please HELP
Thank You
Hello,
From the screenshot that you provide seems you don’t deactivate all non tagDiv plugins => https://i.imgur.com/n5zTyyE.png
Also, I saw you have the Sucuri plugin which interferes with our theme, so when you deactivate it, the plugin still works in the backend, so please check the whitelist of the Sucuri plugin, because this plugin blocks the request when you try to save the settings.
Also, please purge the OPcache from WP Rocket.
Thank you!
Hi,
Sorry for the confusing. Please check the new screenshot again… Please help…
The site is:https://designpress.com/staging/
Screenshots:
https://www.dropbox.com/s/v4inbora45asqph/theme-panel-loading-issue.png?dl=0
https://www.dropbox.com/s/q3ry6vtpr6a1d5a/theme-panel.png?dl=0
https://www.dropbox.com/s/m5jz3mthji3tfeh/full-plugins.png?dl=0
“I have deactivated ALL plugins except tagDiv ones… Then trying again, but it has the same problem again…theme panel setting does not work as expected. IF I have changed some setting through theme panel and then hit “save settings ” button …it does not save …it displays loading icon infinitely according to the screenshot”
Thanks
Hello @timitt!
Please make sure that you have set the mod substitute in the htaccess file https://i.imgur.com/VuMw1lq.png -> https://forum.tagdiv.com/requirements-for-newspaper/ and you do not have any modSecurity enabled on host. Check this guide also: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
Please check the console from “Inspect” to see if your console has a 403 error and it can be caused by more situations avoiding the javascript to load.
Let me know the results!
Thank you!
Hi @Bettina,
Thanks for the info. I have changed/added the details according to the above-mentioned details.
My site URL is:https://designpress.com/dev/
But it still does not work. I have inspected it from console then it shows 403 error like screenshot.
Please HELP
Thanks
Please check this screenshot also:
https://www.dropbox.com/s/zp8jch0zse7uy0v/theme-status.png?dl=0
https://www.dropbox.com/s/777gqdy19c13ilf/loading-403-issue.png?dl=0
Hello,
So, if you have the 403 error, please check if you have a firewall or security module which blocks the admin-ajax.php request as I said on this topic https://forum.tagdiv.com/topic/theme-panel-settings-are-not-saving-2/ and ask your host if there is a security module (ModSecurity enabled) on the server.
Also, please purge the OPcache from WP Rocket and clear all cache.
Thank you!
