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bengyeow
Participant
#0

Dear TagDiv, can you advise me how to fix the misalignment on my pages, for example: https://porta-fi.com/cookie-policy/. The main content seems to be floating above the other elements, and there are no templates I can apply on a per-page basis. I appreciate the help to realign this.

Thank you.

BY

Simion C.
tagDiv Staff

We can’t provide support via video calls unfortunately.

The matter with the templates shouldn’t be difficult. Everything in wordpress uses templates, posts, categories, tags, etc. The templates are design basically, not content. I can try to clarify further but there isn’t much more that can be said about a post template. A post template simply displays the post you create in wordpress.

But please explain what is confusing about it, and I’ll try my best to help. Maybe it would be best to discuss it like this, you mention what you want to do with practical examples, and I provide ways to do that, or the way it is usually done.

We could also move the discussion to email if you want, especially if there are problems with the theme or the composer. I believe you mentioned some issues in the composer while editing the post template. Or maybe I misunderstood that, sorry if I did.

Please let me know so we can clear any confusion as soon as possible.

Thank you!

Simion C.
tagDiv Staff

Hi,

I can explain.

Sometimes our design team wanted to use some extra effects for various elements from demos. Such effects couldn’t be created with theme options, to they were built custom.

The classes you mention are indeed present in this demo https://demo.tagdiv.com/newspaper_trucking_services_pro For example on some columns https://prnt.sc/ZjADy–26a9A
Those classes don’t work by themselves, they are connected to these this Raw CSS element lower in the page -> https://prnt.sc/kkGB84ADbozw and this Raw HTML element right below it -> https://prnt.sc/wpTeaTd0ziQO They are kind of hard to see there. So because of those two elements the classes work. If you want to use those classes somewhere else, those two elements have to be copied in that page as well.

Or, you could try the options we added in the meantime for such animations. Every element has them -> https://prnt.sc/-5shRJCz9Ccy

Let me know if you have more questions.

Thank you!

Simion C.
tagDiv Staff

Thank you for the details. Let’s discuss it more.

So when you edit the template with the composer -> https://snipboard.io/gVZr6d.jpg is it not possible to click on each individual element? That should be possible.

I will explain how the template works to avoid any misunderstandings. The composer is not a post builder, it is a template builder. So the template of the post is built with it. A website usually uses one post template, so what you add in it is used for all the posts.

In the composer you are just displaying the information of the post. For example to display the post title -> https://prnt.sc/dlEIlSYZFyD- you add the title placeholder -> https://prnt.sc/UQOeezRlKBrO
Or to display the featured image -> https://prnt.sc/z6DxscJ7kE1I you add the featured image placeholder -> https://prnt.sc/0xDt3OTMbGf6
And so on. So these placeholders automatically display the information from the posts.

Right now your template contains those 5 elements. If you create a new post and view it, it will also display those 5 elements, but with the information from the new post, so different title, featured image, etc.

After making the post template display what you want and designing it how you want, you won’t be working with it at all from then on. You can just focus on creating the posts themselves.

In case there is a problem while editing the post template with the composer, I can take a look at it to try and find the cause. I’ll need access to the website (admin user and pass) which can be sent by email at contact@tagdiv.com And please also include a link to this topic in the email so I can find it easier and know what it’s about.

Thank you!

Simion C.
tagDiv Staff

Displaying only a specific level of sub-categories or specific categories isn’t possible unfortunately. That filter is designed to enter the type of taxonomy, not terms from them. So for example it won’t work if you enter the slug of a category.

What about this. If you want to provide the option for visitors to filter a block based on specific categories, then you could just use a block and the ajax filter. That way you can display just the categories you want via their IDs -> https://prnt.sc/2bjedsQOXYvK So visitors can click on those to filter the block.

Thank you!

bdp
tagDiv Member

Hi the Home is ok as you can see here
https://prnt.sc/zYkVX9sLOWej
The problem is with the article. As you can see from the photo (https://prnt.sc/P0zwBlHw9uoR), I can’t create the mobile version of the article. No menu appears. I would expect to be able to copy the content for the desktop version and then edit it—for example, the position of the widgets—for mobile.

ty

Nilgün
tagDiv Member

Hello Simion,

Thank you very much for your quick reply.

Today I tried again, and sure enough, this time Flex Loop Filter worked – at least partially. I didn’t do anything differently than yesterday. Maybe I should have waited a bit between making changes yesterday.

Nevertheless, thank you for your illustrated guides. They helped me be confident that I wasn’t doing something completely wrong.

Unfortunately, I haven’t been able to fully implement my use case yet. It is now possible to see and select the subcategories. However, I wasn’t able to limit the subcategories to only selected ones. Example: A subcategory called “Region” has three sub-subcategories: “Region A”, “Region B”, and “Region C”. Only these three should be visible to the user. The user should be able to select one, e.g., Region A, and then in the Flex Loop only posts from Region A should appear – or, depending on the selection, Region A and Region B.

I wasn’t able to enter the slugs of the subcategories into the list of slugs. It only accepts ‘category’. Or is there a special syntax I need to use here? Or, how can I display only slugs I want to have within the filter list?

Regards
Nelly

Simion C.
tagDiv Staff

Hi,

If you add a flex loop in the homepage it will display the latest posts from all your categories by default.

If you want to use the filters for the flex loop, then you have to add taxonomy slugs. So for example, I want to display all my categories in the filter, I add the category slug -> https://prnt.sc/gWzHwas7s7Ie
Or, I have a taxonomy called Ingredient for a custom post type -> https://prnt.sc/LwbyOYtRCmWy I add the ingredient slug -> https://prnt.sc/tYz93jI8vnCb

If it’s not working, then it probably means you aren’t using the correct taxonomy slugs. Please make sure you add them correctly, and all the terms from that taxonomy should appear in the filter. If you want I can take a closer look as well. I’ll need admin login for the website, which you can send via email at contact@tagdiv.com and please also include a link to this topic in the email.

Thank you!

Elliotstiller
Participant
#0

Website: http://everydayexplanations.com/

Please go to post page, such as this page: http://everydayexplanations.com/how-visiting-museums-through-2020-went-is-it-safe/

You can see there are 5 components: a title, text below it, an image, another title (called “longer explanations”) and another text below it.

I am able to edit title, text below, and image (items 1-3). I am not able to edit items 4&5. Can someone explain how I can edit these?

I went to the post editor. in it, items 4&5 did not show up. I went to Tagdiv editor. Items 1-5 did show up, but were not editable (e.g. i couldnt click into the text and type stuff)

Simion C.
tagDiv Staff

I could provide a code to make them invisible to users that aren’t logged in, like regular visitors. Please try this code:

body:not(.logged-in) .tdb_single_post_views {
display: none;
}

You can add it just for posts, edit the post template with the composer and add a Raw CSS element anywhere in the post template https://prnt.sc/Wt8lOtDLl4Eh then add that code in it https://prnt.sc/P-O0VhkYCSGe

Then clear the cache and check on the website. The views should not be displayed anymore if you check in incognito mode for example, or if you log out of the website.

Please try it.

Thank you!

Simion C.
tagDiv Staff

Hi,


@sunlandtexas

Such things are not actually issues. As you can see, we provide a multitude of post templates, each with different designs and layouts -> https://cloud.tagdiv.com/#/load/Single Some display a smaller featured image, some display a larger featured image. And of course, any of them can be customized with the composer to achieve the desired result. You can also make your own post template if you want.

On your website I see you are currently using a default backup post template. I believe you used to use a standard template before, which looked like this for example https://demo.tagdiv.com/newspaper/15-grooming-techniques-every-man-needs-to-know/ Isn’t there an error on your post pages when you are logged in as an admin?

Please activate this plugin -> https://prnt.sc/7FllpDqBdZ2K It is required if you used the standard templates on your website.

Thank you!

Simion C.
tagDiv Staff

I was confusing the websites, sorry about that.

So to remove the post views from the post template, please edit the template with the composer -> https://prnt.sc/_lkDuWx4VESx and in the composer you can simply delete the post views, for example -> https://prnt.sc/VJQcNFWJ-jhV Then they won’t appear in the post page anymore, which is what you wanted.

Please try it, and sorry again for my confusion. I was checking on the wrong website.

Thank you!

Simion C.
tagDiv Staff

Hi,

The theme ad spots are usually for ads, they can be any type of ads. But they could be used to display other things if needed.

For example in pages you can place ad boxes -> https://prnt.sc/AeKBgu11QDHF and select a spot -> https://prnt.sc/VM1dxB54O39L which displays content from the theme panel -> https://prnt.sc/_kAwiKZ_je0W

It depends on what you want to do exactly. If you want to display something related to businesses, and the information is added by the business owner when they submit their information on their website, then it depends on how you are collecting that information. If you end up using the frontend submission plugin that I mentioned, it should have options to create the submission form as needed, with custom fields as well. So you collect the information, and then you display it.

Our other theme, Newspaper, has frontend submission of it’s own, for example you can check the directory demos https://demo.tagdiv.com/select_demo/newspaper-prebuilt-websites/?demo-type=directory These all have one or more custom post types and content submission bases on subscription.

In case I misduerstood your question please correct me.

Thank you!

muckel
Participant
#0

Hello tagDiv Support Team,

I am experiencing a critical issue regarding the assignment of a custom Cloud Library template to a Custom Post Type (CPT) on my Newspaper installation (Version 12.7.6).

Context:
I am using the plugin “Stachethemes Event Calendar” which registers the CPT “stec_event” (URL slug: /veranstaltung/).

The Issue:
1. When navigating to Newspaper Theme Panel -> CPT & TAXONOMY -> “Termine (stec_event)”, there are no dropdown options available to assign a “Post Cloud Library Template”. It only shows options for Breadcrumbs, Taxonomies, and Sidebars.
2. Under Newspaper Theme Panel -> Categories -> “Events”, I assigned my custom template under “POST CLOUD LIBRARY TEMPLATE”, but this setting is completely ignored on the live event pages because WordPress prioritizes the CPT structure.
3. When trying to use the modern way via Cloud Templates -> CPT/Taxonomies -> Termine (single), the template list is empty. Even if I import a “Blank – Custom Post Type” template, I am forced to manually rebuild the entire layout using CPT shortcodes.

My Goal:
I already have a beautifully designed template that contains standard elements like [tdb_single_content]. I simply want this existing template to be applied globally to all URLs containing the “/veranstaltung/” slug, so that the Stachethemes content is loaded dynamically inside my custom layout.

Why can’t I select my custom Single Post template for this CPT inside the Theme Panel? How can I enforce my existing layout onto this specific post type without having to rebuild it from scratch?

Thank you for your assistance.

Simion C.
tagDiv Staff

That depends on how you used WPBakery on the website before. Did you use it for posts perhaps, or just for pages? If for example you just used it for a few pages, then those pages can simply be recreated with the composer. But if it was used on a lot of pages, and maybe even posts, then it must remain active and I’ll start looking for solutions.

Let me know.

Thank you!

Simion C.
tagDiv Staff

Hi,

There are 2 cases when a post will not use the global template.

1. There is a post template set specifically for it -> https://prnt.sc/1yNWRUToAIis

2. There is a post template set for the primary category of the post -> https://prnt.sc/cNu7FP-9rla9

Other than these, all the posts should use the global template.

But if the correct post template is used after you clear the cache, then it must be some kind of caching issue. I could take a look at it, you can send an email at contact@tagdiv.com and provide a link to the website, admin login, and an example. Please also include a link to this topic in the email. I will check to see if I can find out why this happens.

Thank you!

Simion C.
tagDiv Staff

Hi,

I’ll need an example. Does the featured image appear too large adn you want to make it smaller? Could you provide a link to a post from your website so I can check it?

Thank you!

PolishExpress
Participant
#0

Hi,
after updating WordPress to the latest version and updating PHP on my server, the System Status page in the Newspaper theme stopped working.

Instead of showing the theme version and server information, I get this message:

“There has been a critical error on this website.”

Everything else works correctly:

the frontend works without issues

the Theme Panel loads

the website is fully functional

Only System Status is broken.

My environment:

Newspaper: 12.7.6 (the latest version available on ThemeForest)

WordPress: latest version

PHP: recently updated (likely 8.2 or 8.3)

No other changes were made

The issue appeared immediately after the WP + PHP update

Disabling cache/security plugins does not fix the issue

It seems that the System Status module in Newspaper 12.7.6 is not fully compatible with the newest WordPress/PHP versions.

Questions:

Is Newspaper 12.7.6 fully compatible with the latest WordPress and PHP 8.2/8.3?

Is this a known issue affecting the System Status module?

Is there a recommended PHP version (e.g., 8.1) for Newspaper 12.7.6?

Will there be an update to restore compatibility?

Varun
Participant
#0

where to edit/change the featured image size on the single post template.
i tried to edit the ‘element’ using ‘tagdiv composer’ & then using the left appearing tabbed editor, (‘Single Post Featured Image’).

it is not happening ?
is it overridden some where else ?

Simion C.
tagDiv Staff

Hi,

That looks quite bad. I see you activated the AMP plugin, was it by mistake or do you want to use it?

If you want to use it, we recommend using it together with our mobile theme https://forum.tagdiv.com/tagdiv-amp-plugin-tutorial/ The website won’t look broken but there will be a simpler layout and design than on desktop.

Or if you don’t want to use AMP and you just want the same content and design from desktop to be displayed on mobile, then please deactivate the AMP plugin -> https://prnt.sc/tWg2bFmrtRgZ

Thank you!

Simion C.
tagDiv Staff

Hi,

From what I can tell there are issues with that article. The review meta tags which normally are inside the article and the product schema, are outside after the article. So Google detects that the review is for the webpage -> https://prnt.sc/du8l2pQKOWm9 and not as it should be for a product -> https://prnt.sc/h1UYqRZgwLq6

Here is how it should be https://search.google.com/test/rich-results/result/r%2Freview-snippet?id=yKrxoQ-bP9nBzvPQzXsLlA

So for example on a demo post for a review, the product meta tags are inside the article -> https://prnt.sc/XCiDHqj5m7hV before the closing article tag. In the post you mentioned those are after it -> https://prnt.sc/8vCiKub7T3i3 I think that’s why it happens. Maybe there’s some invalid HTML in the post content.

I could be wrong. I don’t think I’ve seen something like this before. Are there other review posts that have this same issue or is it just this one?

Thank you!

Simion C.
tagDiv Staff

Hi,

That’s not actually a page template, like the way a post template is. It can be a bit confusing.

That page template option refers to the purpose of the page, not something that can be applied to multiple pages. For example you need a Contact page, you can import a Contact page from the cloud library, meaning a page that was built for that purpose. Importing a page from there creates a new regular page on the website.

If maybe you need to reuse something in multiple pages, like a row containing various elements, you could save that row in the composer using the right click menu -> https://prnt.sc/9np4SnbuslUf Then you can reuse it anywhere -> https://prnt.sc/D7QQQNywr-Kb Or maybe duplicate that page and start with it when you need to build more pages -> https://prnt.sc/U7cPB3jYJFp0

Let me know if you have more questions.

Thank you!

Simion C.
tagDiv Staff

The image can look like that in the block. The module of the block can have a portrait aspect ratio to fir the image better. If I use the image from your example and this layout https://prnt.sc/eNdkLXleuPSj the image looks good. Here they are side by side https://prnt.sc/NJu90aqhUYHS

The thumbnails are created automatically by the theme when you upload the images in the media library. An option to manually resize or crop them isn’t available unfortunately. The module of the block can however be customized so that the image looks good when displayed in them.

Thank you!

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