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Hello @mediax!
Please deactivate, delete, and reinstall the tagDiv mobile theme from Newspaper plugins and clear all cache.
If the problem is still there, then make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Let me know the results!
Thank you!
Hi,
Have you checked for a plugin conflict? Please deactivate ALL plugins except tagDiv ones; also, if you are using a child theme or cache plugin, deactivate them, clear all cache, and try again.
Thank you!
Hello Henrik!
Did you upload the logo in Composer? Is it visible there? If yes, then make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Thank you!
Hello @kurdi!
This seems to be a caching issue. Please try to uninstall the cache plugin and check if the problem is solved. Make sure you do not use an object cache or any caching tool in your Cpanel.
Let me know the results!
Thank you!
Hi,
This https://yourimageshare.com/ib/KIKtiKNt6G is the responsive version and mobile theme will not display the grids like that.
Also, most of the time when this is happening it’s do to a cache or object cache, when that option is enabled the mobile layout should be like this – https://i.imgur.com/ayokbcg.png – https://i.imgur.com/arpUfyX.png
Thank you!
Hi Bettina,
I have deactivated ALL plugins except tagDiv ones and I´m not using a cache plugin. It still does not work
I do not have a custom login.
Do you have any more ideas of what I can try?
Thank you
// Sebastian
Good day Support
After updating to the latest version of the Newspaper theme (12.6.2) the Mega menu is not showing the down arrow / or showing up on hover. When I inspect in the console, I can see the menu items.
Cache is cleared, I de activated any JS and CSS optimisation and still nothing showed up.
I do see a MIME issue in console but not sure if that is causing this. Please could you assist?
Website here: https://www.cbn.co.za
Hello,
Since today morning my mobile site is not working.
The error shows is ,
There has been a critical error on this website.
I am using Newspaper theme since 4 months. Never had this problem.
Previously site was on Contabo VPS servers. Few days ago I migrated it to Bluehost VPS.
The desktop version is working perfectly fine.
Only mobile version is not working.
Tried everything from cache purging to reinstalling from the backup.
But nothing worked.
Greeting,
After updating wordpress to version 6.4.1 it caused me the following problem:
When I set the mobile + AMP option in the theme, the display on the desktop version is normal, but on the mobile version it gave me a critical error. Today, however, it works normally, but one part of the image in the header is missing and the number of views is missing for the posts. It is activated in the theme so that it is displayed as well as the name of the author and the number of views, but the system simply does not accept it. It’s just that who doesn’t recognize the command to display the number of views below the post.
System status: everything is green and everything is set up well, I even changed the cache plugin that was recommended to me by the topic.
Hi Anamaria,
I have downloaded the new latest version 12.6.2, and cleared the cache but I still cannot add pages or view them, I can only access the page using tagdiv composer, but if I cannot add more pages then it`s of no use.
Thanks.
Gus
Hi,
Have you checked for a plugin conflict? Please deactivate ALL plugins except tagDiv ones; also, if you are using a child theme or cache plugin, deactivate them, clear all cache, and try again.
Also, please provide some screenshots and if you have any errors.
Do you have the code for ads?
Thank you!
Hi,
Have you checked for a plugin conflict? Please deactivate ALL plugins except tagDiv ones; also, if you are using a child theme or cache plugin, deactivate them, clear all cache, and try again.
Also, please provide some screenshots and if you have any errors.
Thank you!
Hello,
Please update the theme to the latest version 12.6.2, clear the cache, and check after.
Thank you!
Hello,
Please update the theme to version 12.6.2 and the pho version 8.0 or 8.1, clear the cache, and check after.
Thank you!
Hello,
You need to activate the tagdiv opt in builder plugin and clear the cache.
Thank you!
in my situation even i dissable caches and naked wordpress i got curl error while installing again mobile team. i try with clean install on other domain for test. Any other suggestion?
Downgrading WordPress doesn’t make a difference. Its the Newspaper upgrade I think – Composer is broken but I can edit posts now (after plugin reinstall, clear cache etc) but homepage layout all broken for now with an error message about “content module” or something
Anamaria,
please assist this morning if you will.
Yes, I updated to WP ver. 6.4.1 today. My site on mobile (IOS) worked perfectly with just the AMP plugin (google AMP + Newspaper AMP) as recommended in your tutorial.
I installed Newspaper 12.6.2 today. The desktop is fine. Mobile isn’t.
I then deactivated the Mobile Theme Plugin and deleted it.
then I reinstalled the Mobile theme, cleared cache, and as shown by these screenshots something is still wrong in the mobile view for my site besthomegear.com.
If you will please view the site on a mobile device, and offer any suggestions. Header, footer, and scrolling features are corrupted on mobile.
thanks!
Kevin
Hello Sebastian!
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Do you have a custom login?
Thank you!
Hi,
Please deactivate, delete, and reinstall the tagDiv mobile theme from Newspaper plugins and clear all cache.
Also, I recommend to use PHP version 8.0 or 8.1
Thank you!
I have fixed:
– Disabled Mobile theme plugin
– Deleted Mobile theme plugin
– Cleared cache
– Installed Mobile theme plugin
– Activated Mobile theme plugin
Now works…tnx a lot
Hello @chrystelle!
Please deactivate, delete, and reinstall the tagDiv mobile theme from Newspaper plugins and clear all cache.
If the problem is still there, then please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
We will take a look and try to help you asap.
Thank you!
Hi,
This sounds more like a cache problem, or object cache. Please check them.
Thank you!
Hi,
For creating a posts issue, please deactivate, delete, and reinstall tagDiv Composer from Newspaper plugins => https://www.screencast.com/t/OrzLvR2j and clear all cache, and you can create posts. Also, make sure that you have the theme version 12.6.1
Thank you!
Hi,
For creating a posts issue, please deactivate, delete, and reinstall tagDiv Composer from Newspaper plugins => https://www.screencast.com/t/OrzLvR2j and clear all cache, and you can create posts. Also, make sure that you have the theme version 12.6.1
Thank you!
