- NewspaperWP Rocket and Newspaper Theme: Optimization Guide
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Hello @sangminoh !
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
If the problem is still there, then please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hi,
Please open the console and try to save something.
I think you will have a 403 or 404 error, so please check this topic -> https://forum.tagdiv.com/topic/wp-editor-for-text-with-title-and-column-text-not-updating-content/ and try the suggestions. Also, please check the cache, clear/purge all cache.
Thank you!
Hi my website is https://www.wendyjourney.com/ and use Newspaper Version: 12.1.1 REGISTERED
There are some page that will display the normal theme like below
in pc
https://www.wendyjourney.com/zurich
in mobile
https://www.wendyjourney.com/page/4
but some pages are not themed like below
in pc
https://www.wendyjourney.com/swiss-pass-and-half-card
in mobile
https://www.wendyjourney.com/page/3
I discussed with my server manufacturer cloudways.com, cleared server & cloudflare cache but it still didn’t work
The following is the response from the server manufacturer Cloudways Support team
Support (Cloudways Ticketing System)
Dec 9, 2022, 10:23 AM GMT+5
Hello There!
I hope this finds you well. I have checked your caching and it looks setup fine. Can you please check with your theme developer if theme is compatible varnish and object cache? And also ask for their suggestion if they recommend any other cache plugin for their theme. Furthermore let us know if theme requires anything exceptional on server level so we could setup that too for you. Thanks!
Kind regards,
Usama SharfiPlease help me how to troubleshoot this problem, Thank you
Hello Bettina!
Thank you for your help again!
I deactivated all plugins except tagDiv ones (i.e. “One User Avatar”, “WP Super Cache” and “Contact Form 7”) and cleared all cashe of Google Chrome,
and it seems that the problem is almost solved.
However,
1) if you enter a specific character in the “Title” element (it is normal Japanese, not a symbol etc.), and
2) a specific character in the “style – Subtitle text” of the “Column content” element (or if the sentence is too long…?), I still have the same problem (= I can’t paste the saved element).
But it’s not a big problem for me, so I’ll continue to use it as is.
Thank you very much for your help as always!
Amie
That didn’t help. Infact it’s a brand new web site and demo imported. I tried deactivating non tagdiv plugins cleared cache and retried but nothing’s changed. It must be something with theme settings
It appears that there’s an issue w/ my logo here on Chrome Desktop on MacOSX for not logged in users. I cannot replicate this behavior in Safari, for example.
The logo on the menu on the top left does not appear using Chrome unless I move/resize the window, and then it shows up. I also cannot replicate this on mobile.
Have tried turning all caches off to test the issue but appears unrelated from that. Would appreciate any assistance.
Hello Amie!
Strange! On every page where you paste that element, it should have these global colors.
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
If the problem is still there, then please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello Alex!
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Examine some other potential interfering factors: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
If that problem is still there, then please execute these steps:
1. deactivate TagDiv Composer & Cloud Library
2. uninstall (delete) TagDiv Composer & Cloud Library
3. clear cache (if a cache plugin is present).
4. install TagDiv Composer & Cloud Library
5. activate TagDiv Composer & Cloud Library
6. clear cache (if a cache plugin is present).
Hope that helps you!
Thank you!
It started working correctly.. the url is still just “services”.
I don’t know what I did to fix it, didn’t change or update anything.
Only cleared my cookies and cache… very strange.
It’s good now though, thanks for your help!
Hi Bettina,
I did update the theme, cleared my cache, but still just see the “Home” breadcrumb attributes. What else might be missing?
Thanks.
Hello Hakan!
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Thank you!
Hello
Thank you for reply. I sending you my settings. Problem started after updating theme to the latest version.
Theme version i 12.1.1
Theme database version i 12.1.1
HTTP channel test wordpress
Installed demo i Downtown Magazine PRO – demo ID: downtown_pro | install type: full
php.ini configuration
Server software i LiteSpeed
PHP Version i 8.1.13
post_max_size i 512M – You cannot upload images, themes and plugins that have a size bigger than this value. To see how you can change this please check our guide here.
max_execution_time 30000
max_input_vars 10000
SUHOSIN installed false
PHP extensions
mbstring available
GD library available
WordPress and plugins
WP Home URL i https://observernote.com
WP Site URL i https://observernote.com
WP version i 6.1.1
WP multisite enabled i No
WP Language i en_US
WP Memory Limit 512 MB/request
WP_DEBUG False
Caching plugin WP super cache – for best performance please check the plugin configuration guide here.
Regards
Alex
Hello,
Please disable the mobile theme plugin, clear the cache and check the results.
Also, please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/ and choose what mobile version you want.
Thank you!
Hello!
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Examine some other potential interfering factors: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
If that problem is still there, then please execute these steps:
1. deactivate TagDiv Composer
2. uninstall (delete) TagDiv Composer
3. clear cache (if a cache plugin is present).
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if a cache plugin is present).
Hope that helps you!
Thank you!
Hi there,
When I go to my website headerbidding.com on my phone, it shows the incorrect header and no footer. I’ve deactivated my cache plugins but this is still showing!
https://drive.google.com/file/d/13LYvcCXojnV8ssvMWfblr404y7z4esZJ/view?usp=sharing
I searched this forum for similar symptoms and ran the following, but the problem was not resolved.
1. Wordfence learning mode
2. Deactivate ALL plugins except tagDiv plugins
3. Deactivate Child theme, cache plugin
4. Clear all cache and try again
Now, What can I do?
Hello!
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
If the problem is still there, then please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello @Napoleoni !
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Hope that helps you!
Thank you!
Hello,
Please provide more details about your issue; for example, if you add a new post, then on mobile is displayed the post which was displayed before.
Also, please provide the link to your website and let us know what cache plugin you use.
Thank you!
Hello @Goldie84 !
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Hope that helps you!
Thank you!
http://www.doogle.com
Dumb question alert – but if I try to change the logo to an image (following this article)
https://forum.tagdiv.com/add-logo-newspaper/
then I still only get the text displaying.
I’ve tried various settings on purging the cache: https://doogle.com/wp-admin/admin.php?page=litespeed-cache – but it doesn’t seem to change. Thanks
I tried following the Theme Option by checking the box “Exclude pages” and Saving and clearing the site and browser cache. This did not work. Please advise. Thank you.
Thanks Bettina,
I switched on separate mobile cache in WP Rocket.
Solved!
Hello!
Please make sure you use the latest update of the theme and plugins. Try to reindex your website and see the changes.
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Hope that helps you!
Thank you!
Hello,
Did you try the option from our theme? or did you did with the plugin? Also, ensure the settings are saved and clear/purge the cache.
Thank you!
