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Hey there!
I have problems when using FastCGI caching.
When I use it whenever a page is first cached on mobile – the desktop header goes missing.
What can I do to fix this?
A WordPress object cache 4 that uses the memcached (not memcache) PECL extension. is it ok or i need to find annother pluginn that uses memcache?
thank you Calin for response.
actually most of the things i’ve done before.
i also once enabled Object cach – plugin name Object Cache 4 everyone (Memcached or disk back end support for the WP Object Cache. Memcached server running and PHP Memcached class needed for better performance. No configuration needed, runs automatically) but don’t see any change on website performance, i wheather setted it wrong, or this plugin does not help. what you can suggest about object cache? or this plugin is ok? in server side object cach is enabled.
Hi,
This can be a cache situation. If you clear the cache, is this situation resolved?
Thank you!
Hi,
I have a few recommendations to help optimize your site’s performance:
Enable Object Caching: This can significantly improve load times by reducing the need for repeated database queries.
Cache on Flex Block Elements: As per the instructions here, activating cache for flex blocks can improve resource efficiency: https://forum.tagdiv.com/use-flex-blocks-cache-option/
Review Resource-Heavy Features: If you’re using the “Most Popular” feature, it may be consuming substantial resources. You can disable it by navigating to the theme panel here: – https://i.imgur.com/IgvZFub.png – https://i.imgur.com/wnBKD6r.png – https://i.imgur.com/Vms107h.png
Please note, it’s advisable to make this change after updating the sorting settings for the blocks.
Also, the best cache tested with our theme is WP Rocket, but there are other cache plugins that can be used, this differs from website to website and what settings are used. Most plugins provide sufficient options to control whether the cache should be used or not for specific sections/functions.
Thank you!
Hi,
I totally understand how frustrating this is a 20–30 sec load time is definitely not normal, and we’ll get it faster.
Just to clarify: the Newspaper theme itself isn’t the main problem. A website’s speed depends on more factors working together:
Hosting: If the hosting plan is small or shared, it can limit performance. Upgrading to a stronger plan (for example, VPS or managed WordPress hosting) can make a huge difference.
Examples: SiteGround GrowBig / Cloudways / Hostinger Business.
Optimization & Cache: Make sure you’re using a good caching setup (like WP Rocket pro plugin or LiteSpeed Cache free/pro) and have images optimized (via EWWW Image Optimizer or Imagify).
CDN: Adding a CDN like Cloudflare or BunnyCDN helps load content faster worldwide.
Even the Newspaper can run under 3 seconds when these parts are properly configured.
Thank you!
Thank you – I will do the suggested, but this is just one optimization of a million I have done talking to you guys and the webhotel provider. It’s still slow AF. And it’s frustrating.
Tbh I dont want a “very fast website” – I want to have a site that loads within a reasonable time – not 20-30 seconds.
And whereas optimizing, turning of cronjobs, using caches etc etc may help, it’s STILL SLOW AF! The explanation CANNOT be that Newspaper is heavy and provider is slow… bc NO user should put up with this CRAZY slowness – and all the bad excuses.
Please try to help me for real? Or I’ll have to use mountains of time migrating it to another solution… many people are contributing to the content and both them and readers are getting annoyed with this.
Is the MAG theme able to run faster? Is the real excuse that newspaper is a dead end?
HELP!
Hello tagDiv Support Team,
We have encountered the same issue described here.
On our Russian version of the website (using the Newspaper theme), everything works correctly — all standard social share icons (Facebook, Twitter (X), LinkedIn, Pinterest, WhatsApp, Telegram, etc.) are visible and configurable under Theme Panel → Social Share.
However, on our Kazakh version of the website — which uses the exact same Newspaper theme version and identical configuration — only uncommon networks appear (Naver, Kakao, Gettr, Koo, Flipboard, etc.), while all major ones are missing.
✅ Both sites use separate WordPress installations and separate databases,
✅ The Newspaper theme version is identical on both,
✅ Cache has been cleared, and settings re-saved multiple times.
Could you please confirm whether this issue still persists in the latest release, or if there’s a manual fix available before the next update?
Thank you very much for your help!
Best regards,
Eurasia24 Media Team
https://eurasia24.media
i turned off nginx cache on server, i dont have cloudflare, i even put a no cache string on my url it still didnt work, nothing works on my end:
https://2daydubai.com/?nocache=1
on mine https://2daydubai.com i just installed a fresh copy, i have no cache handler at all.
We have different mobile versions of our pages since our traffic is mainly mobile, however, they are not loading, I unplugged the cache, clear cookies, deleted search history and it is not loading some of the mobile versions of the pages. The website log indicates there is an error td-cloud-library.
Do you have any ideas what may be going on and how to fix it?
Hi,
I see that there is an image that is trying to be loaded on the website, but this no longer exists https://i.imgur.com/xp9ya43.png, so resolving this situation will improve the speed a bit. Here is what you need to do, edit he homepage with tagDiv Composer, go to the footer zone and select the row, then select the css tab and click on remove text that is after the background image option – https://i.imgur.com/Ptl7VNu.png. After that, save the settings.
Also, to have a very fast website, you’ll need an excellent cache plugin and most of the time those are not free, for example WP Rocket – https://forum.tagdiv.com/wp-rocket-and-newspaper-theme-optimization-guide/ and use a CDN so your website is protected and the bots will no longer get on the website to consume extra resources.
Thank you!
I checked the issue and I see the header menu had a z index of 0 set in the composer https://prnt.sc/4kSKWjCiwSn6 Not sure why it had it, unless it was set there manually. That was the cause of the problem.
I removed the z index and cleared the cache, the issue is solved https://prnt.sc/veqj8dzroch6 Please check as well.
Thanks.
Hi,
That is huge. Those seem to be transients from the theme, are you using the cache option for the blocks? – https://prnt.sc/XYn0HmoOEei7 The theme creates hose transients when that cache option for the blocks is used. But normally the transients expire and are deleted automatically, and new ones are created. Maybe something is preventing them from being deleted and they keep pilling up.
I see you are using litespeed. I suggest clearing the transients immediately https://prnt.sc/iF9V5OMErmtY There should be a setting in the database section of the litespeed plugin.
Then I suggest disabling the cache option from he theme for all the blocks where you activated it, to stop generating new ones and repeat the problem again.
If you need help doing these please send us an email at contact@tagdiv.com and provide admin login for the website. But until we get to check, Please try to follow my instructions if possible.
Thanks.
Hello Support Team,
I am using the Newspaper Theme and noticed a problem with the social share settings.
In the Theme Panel → Social Share section, only unusual networks are shown (e.g. Naver, Kakao, Gettr, Koo, Flipboard), while the common ones such as Facebook, LinkedIn, Twitter (X), Pinterest etc. are missing.
Steps already taken:
Cleared cache and refreshed
Saved the settings again
Disabled/reenabled Social Share option
Unfortunately, the standard networks still do not appear in the list.
Question:
Is this a bug in the current version of the theme, or is there a setting I might have missed? How can I enable the regular social share buttons (Facebook, LinkedIn, Twitter, Pinterest, WhatsApp, etc.) so that they are available in the backend and visible on the frontend?
Thank you very much for your help.
Best regards,
Erol Korkmaz
Hello. We recently found out that we have a huge wp_options table (over 70 GB!!!) and over 12 000 000 rows are filled with td transients. I am attaching you a screenshot here: https://prnt.sc/E806MILYD0T0
We started to delete them batch by batch because, even if we have a cutting edge webserver, it is impossible to run a query to delete 12 M rows.
Can you help us in preventing this situation since, in the past few days, we had few server dropdown because of this?
We are using TagDiv Newspaper 12.7.1, which is the latest version, with tagDiv Composer, tagDiv Cloud Library, tagDiv Mobile Theme, Official AMP for WP and tagDiv Standard Pack plugins activated and updated to the latest build.
Also, we using WordPress LiteSpeed Cache plugin with Litespeed Webserver.
I’ve tried to uninstall the plugin and reinstall again, but I keep seeing the same numbers. Actually, the plugin didn’t even loose the config, so I think that I need to clean the cache.
Can you indicate me how to do it? I’ve been looking up in the documentation but I didn’t find anything.
Cheers.
Hi,
The sign in option from the mobile menu can be disabled in the theme panel https://prnt.sc/xODt0uJu3iMU I see you already disabled it https://prnt.sc/1njQ72WD7MLW
By default there are a few socials that display in the mobile menu. They don’t lead anywhere they just have placeholders set. Please check in the theme panel and remove those placeholders https://prnt.sc/iswjPoXA8-Gc for the ones that have them.
A background image for the mobile menu can be set in the theme panel https://prnt.sc/VqMT7qadQXlZ
Background colors can also be set https://prnt.sc/kaA-dC2Ds8aS
If you make changes and they are not visible on the website, I suggest clearing the cache.
Thanks.
Hi,
That is pretty unusual. I know it can happen sometimes, usually due to code in the htaccess https://www.siteground.com/kb/website-downloading-index/ and other causes https://theguidex.com/wordpress-download-file-instead-of-opening-in-browser/ But not due to using the AMP plugin. I don’t think I’ve seen a case where the AMP plugin would cause such an issue.
If I check your website now, the homepage loads correctly on mobile https://prnt.sc/hrqZdSQr_uW- No AMP. But as you said, it may not for visitors that accessed the website when the issue was happening.
You could try this code in the functions file or load it with a code snippet plugin https://pastebin.com/8CAVb8BH It sets a few meta tags for the homepage which should instruct the browser to not use a stored version of the page. Leave the code there for a day or two, then remove it. And please be sure to clear all the caches, from the website and from the hosting if there is any.
Thanks.
Hello,
i imported a hero template but i can’t change the image, under content i tick “Replace self-hosted video with image or video” and i upload an image and it never replaces the original one.
i purged all cache but it’s useless.
Hello, in our site https://trikalatroll.gr we had a problem for mobile users. Suddenly the home page started to prompt users to download a file instead of loading the page. Only in home page!
I found that the issue was the AMP plugin we use for the mobile version of your theme. When I disable it the problem disappeared. I am waiting for a update to enable it again. Is it something you came across the last days?
Now we have another issue though, some users are complaining that the problem still exists, it has to do with mobile browser cache. When they erase it everything is OK. Is there a way we can force the home page to refresh and ask for new version? At least for a while until we finally solve the issue with AMP.
Thanks
Giorgos
Hi,
That’s a very old theme version. However, even if you update the theme the website should look the same.
It is important that you install the standard pack plugin after you update https://prnt.sc/AjDfjpCqFbq_ This plugin we added in Newspaper 10 contains all the old blocks and templates, which are separate from the main theme now. There is an article about it here https://tagdiv.com/newspaper-theme-update-standard-pack-or-tagdiv-cloud-templates/
Be sure to also clear the cache, or the optimized resources, or cloudflare if you use it, after updating the theme.
If you use a child theme I suggest deactivating it after updating, as it could cause problems.
And maybe it would be best to try updating on a staging/testing clone of the website first, if possible. If you have a staging already, I could take a look there as well, you can send the access details and link to contact@tagdiv.com
Thanks.
Hi,
Can I reply on this, please?
I need some support, so via laptop/computer I browse to: https://dekarperhoeve.com/
From here the website looks great, the menu works good.
Now, I move to iPhone or iPad.. and the website is not looking good.
The articles are published fine, but the menu is not showing correctly.
As you described I used tagDiv Composer to select the mobile icon (right side).
Also in the settings from menu and in theme (mobile) I select the demo header (which I edited) to my needs. On the computer it looks great, but on mobile the menu is not showing. Also when I clear cache from mobile (Safari or Firefox) it doesn’t show. Please help me out.
Hello. Today my site is “Briefly unavailable for scheduled maintenance. Check back in a minute.”
In error log I have:
Date: Wed, 01 Oct 2025 06:19:24 GMT
Content-Type: text/html; charset=UTF-8
Transfer-Encoding: chunked
Connection: close
Content-Encoding: br
X-Powered-By: PHP/8.0.20
Access-Control-Allow-Origin: *
Access-Control-Allow-Methods: POST,GET,OPTIONS
Access-Control-Allow-Headers: Origin, X-Requested-With, Content-Type, Accept
cf-cache-status: DYNAMIC
Report-To: {“endpoints”:[{“url”:”https:\/\/a.nel.cloudflare.com\/report\/v4?s=JUDOWwoNEqE9jB6as43O3yqW6RNSPJBjUvL1D2dNFQG4yOm2pNl9BOX9ch4hoU%2B3ivhiwyTR9kqOA2HguObN%2BxX8f%2Fj%2FElk6HpNvvg0szh4CnT4wwCmn8EY3bihJLwEzk9U%3D”}],”group”:”cf-nel”,”max_age”:604800}
NEL: {“success_fraction”:0,”report_to”:”cf-nel”,”max_age”:604800}
Server: cloudflare
CF-RAY: 9879d924ec180533-OTP
server-timing: cfL4;desc=”?proto=TCP&rtt=1275&min_rtt=1272&rtt_var=483&sent=4&recv=6&lost=0&retrans=0&sent_bytes=2836&recv_bytes=989&delivery_rate=2229407&cwnd=252&unsent_bytes=0&cid=8c11637ce6c3dd9d&ts=532&x=0″
{
“api_reply”: {
“key_is_valid”: true,
“key_status”: “active_key”
},
“debug”: {
“sql”: [
{
“query”: “SELECT * FROM ip_tagdiv WHERE IP = ‘86.107.43.36’ LIMIT 1”,
“run_time”: 5.888938903808594e-5
},
………….
[status_code] => 200
[protocol_version] => 1.1
[success] => 1
[redirects] => 0
[url] => https://cloud.tagdiv.com/api/templates/check
[history] => Array
(
)
[cookies] => WpOrg\Requests\Cookie\Jar Object
(
[cookies:protected] => Array
(
)
)
)
[filename:protected] =>
)
Why does this error occur, and how can I fix it? Thanks!
Hello tagDiv Support Team,
I’m using Newspaper Theme version 12.7.1 and I’ve noticed a problem with the mobile version of my site londonpostdaily.co.uk.
On desktop, everything displays correctly.
On mobile, the design/layout is broken — some elements are missing or look different, even though I haven’t made any edits specifically for mobile.
I checked the Theme Panel → Typography settings and confirmed the issue is not related to font sizes.
I also cleared the theme cache, WordPress cache, and browser cache, but the issue persists.
The Mobile Theme option in Theme Panel is currently [ON / OFF] (mention whichever it is for you).
Could you please advise how to reset or fix the mobile version layout without affecting the desktop design?
Thank you for your help!
Best regards,
Janan
